At a Glance
- Tasks: Lead service design and transition activities, ensuring smooth operations.
- Company: Dynamic tech company in Leeds with a hybrid work model.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a collaborative team focused on innovation and continuous improvement.
- Why this job: Make a real impact by driving service excellence and operational readiness.
- Qualifications: 10+ years in service delivery and strong ITIL knowledge required.
The predicted salary is between 51750 - 63250 £ per year.
Location: Leeds, W. Yorkshire (Hybrid - 3 days working from onsite - Mandatory)
Immediate start
Permanent/Contract inside IR35/Fixed term contract
Applicants legally authorized to work in the United Kingdom without the need for visa sponsorship preferred.
Experience: 10+ years of experience in Service Delivery, Service Transition, Managed Services, IT Operations, or Customer Success leadership roles.
We are seeking an experienced Service Design & Transition Manager to ensure new and enhanced services are successfully designed, tested, and transitioned into BAU operations. You will act as the key link between project delivery and operational support teams, driving service readiness, governance, and operational excellence.
Ideal candidate: A proactive service management professional with a strong operational mindset and proven experience delivering smooth, low-risk service transitions into production environments.
Key Responsibilities:
- Lead Service Design, Transition, and Operational Readiness activities.
- Develop Service Design Packages (SDPs), support models, SLAs, and operational documentation.
- Manage Functional & Non-Functional Requirements (NFRs) including availability, performance, security, scalability, and resilience.
- Coordinate Operational Acceptance Testing (OAT), Disaster Recovery (DR) testing, and Operational Readiness Reviews (ORR).
- Oversee service transitions, knowledge transfer, hypercare/early-life support, and service acceptance.
- Manage supplier onboarding, governance, and operational compliance.
- Drive ITIL-based service management and continual service improvement initiatives.
Key Skills Required:
- Strong experience in Service Design & Transition Management.
- Expertise in ITIL Service Design & Service Transition.
- Experience with OAT, ORR, Hypercare, DR/Failover Testing.
- Knowledge of ServiceNow or other ITSM tools.
- Strong understanding of Monitoring, Observability, and Operational Support.
- Excellent stakeholder and supplier management skills.
- Experience validating Functional & Non-Functional Requirements.
Preferred:
- ITIL v4 Certification.
- PRINCE2, PMP, Agile, or Scrum certifications.
- Experience with Azure, GCP, DevOps, or SRE environments.
If interested, please apply for an immediate discussion with Talent Team.
Service Design & Transition Manager (Project Manager II) in Leeds employer: UST
As a Salesforce Delivery Lead in London, you will join a dynamic and innovative team within the Financial Services sector, where your expertise will drive impactful technology initiatives. Our hybrid work culture promotes flexibility while fostering collaboration, and we are committed to your professional growth through continuous learning opportunities and mentorship. With a focus on Agile practices and high-performance teams, we offer a rewarding environment that values your contributions and encourages meaningful engagement with stakeholders.
StudySmarter Expert Advice🤫
We think this is how you could land Service Design & Transition Manager (Project Manager II) in Leeds
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what UST values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges UST might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at UST!
✨Direct Apply to UST
Let's not forget to apply directly through the UST website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Design & Transition Manager (Project Manager II) in Leeds
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at UST.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at UST. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at UST
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
