Location: West Yorkshire-Multiple Locations (Hybrid- 3 days working from onsite-Mandatory)
Immediate start
Permanent/ Contract inside IR35/ Fixed term contract
Experience: 10+ years of experience in Service Delivery, Service Transition, Managed Services, IT Operations, or Customer Success leadership roles.
We are seeking an experienced Service Design & Transition Manager to ensure new and enhanced services are successfully designed, tested, and transitioned into BAU operations. You will act as the key link between project delivery and operational support teams, driving service readiness, governance, and operational excellence.
Ideal candidate: A proactive service management professional with a strong operational mindset and proven experience delivering smooth, low-risk service transitions into production environments.
Key Responsibilities
- Lead Service Design, Transition, and Operational Readiness activities.
- Develop Service Design Packages (SDPs), support models, SLAs, and operational documentation.
- Manage Functional & Non-Functional Requirements (NFRs) including availability, performance, security, scalability, and resilience.
- Coordinate Operational Acceptance Testing (OAT), Disaster Recovery (DR) testing, and Operational Readiness Reviews (ORR).
- Oversee service transitions, knowledge transfer, hypercare/early-life support, and service acceptance.
- Manage supplier onboarding, governance, and operational compliance.
- Drive ITIL-based service management and continual service improvement initiatives.
Key Skills Required
- Strong experience in Service Design & Transition Management
- Expertise in ITIL Service Design & Service Transition
- Experience with OAT, ORR, Hypercare, DR/Failover Testing
- Knowledge of ServiceNow or other ITSM tools
- Strong understanding of Monitoring, Observability, and Operational Support
- Excellent stakeholder and supplier management skills
- Experience validating Functional & Non-Functional Requirements
Preferred
- ITIL v4 Certification
- PRINCE2, PMP, Agile, or Scrum certifications
- Experience with Azure, GCP, DevOps, or SRE environments
If interested, please apply for an immediate discussion with Talent Team
#UST
Service Level Management, Service Delivery, Budget Management, Problem Management, Service Design
Service Design & Transition Manager in Leeds employer: UST
As a Salesforce Delivery Lead in London, you will join a dynamic and innovative team within the Financial Services sector, where your expertise will drive impactful technology initiatives. Our hybrid work culture promotes flexibility while fostering collaboration, and we are committed to your professional growth through continuous learning opportunities and mentorship. With a focus on Agile practices and high-performance teams, we offer a rewarding environment that values your contributions and encourages meaningful engagement with stakeholders.
