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For Companies At a Glance
- Tasks: Provide top-notch support for VIP users in trading applications and ensure seamless workflow.
- Company: Join a leading tech firm in Leeds with a focus on innovation and excellence.
- Benefits: Permanent position with competitive salary and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on personal accountability and professional development.
- Why this job: Be the go-to expert for VIP users and make a real difference in their trading experience.
- Qualifications: Experience in trading applications and strong communication skills are essential.
The predicted salary is between 50000 - 60000 £ per year.
UST is currently recruiting an End User Support Analyst with experience working with Trading applications who has excellent communication and customer service skills to support VIP users working in our Leeds office.
Location: Leeds
Permanent position
About The Role
The successful candidate will deliver high-touch one-to-one white glove End User Support with focus on trader workflow continuity, rapid restoration, and professional stakeholder management. You will operate at L2/L3 support, resolving complex issues, reducing repeat incidents, and improving service stability while maintaining a premium end-user experience.
What You Need
- Proven ability supporting trading applications (order/execution platforms, market data tools, trade lifecycle tooling) in a time‑critical setting.
- Strong incident triage around:
- application performance and latency symptoms (user perception vs actual service health)
- profile/session issues
- permissions/access and entitlement‑related failures (working with app owners)
Technical Skills
- Trading Application Support – experience supporting trading platforms, market data tools; strong incident triage; latency and performance troubleshooting.
- AV/VC Support – support for AV, Teams, multi‑monitor setups, cameras, mics, docking stations; root‑cause troubleshooting.
- Microsoft Endpoint Management – Intune compliance, policy, app deployment; Autopilot basics; device registration troubleshooting.
- Azure/Entra ID Fundamentals – device identity, authentication flow, Conditional Access awareness, MFA troubleshooting.
- Office 365 Suite – advanced Outlook/Teams/OneDrive troubleshooting including profiles, indexing, add‑ins, connectivity.
- Windows 10/11 – drivers, profiles, performance, printing, BitLocker recovery.
- Mobile Device Support – MDM onboarding, Apple Business Manager, DEP, iOS expertise.
Skills
- Application performance, latency, network, infrastructure support.
Lead I - Lab Support employer: UST
Contact Detail:
UST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead I - Lab Support
✨Tip Number 1
Network, network, network! Get out there and connect with people in the trading applications space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have the inside scoop on a job opportunity!
✨Tip Number 2
Prepare for those interviews like a pro! Research the company and its trading applications thoroughly. Be ready to discuss your experience with incident triage and troubleshooting in detail. Show them you can translate technical jargon into business impact – that’s what they want to hear!
✨Tip Number 3
Practice your white glove service skills! Role-play scenarios where you need to support VIP users under pressure. Focus on being calm, discreet, and professional. This will help you stand out as someone who can handle sensitive environments with ease.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Make sure your application highlights your experience with trading platforms and your ability to provide top-notch end-user support. Let’s get you that dream job!
We think you need these skills to ace Lead I - Lab Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with trading applications and customer service skills. We want to see how you've supported VIP users in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the End User Support Analyst role. Be sure to mention your troubleshooting skills and how you handle high-pressure situations.
Showcase Your Technical Skills: We’re looking for someone with solid technical know-how. Make sure to list your experience with Microsoft Endpoint Management, Azure, and Office 365 Suite. The more relevant details you provide, the better!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at UST
✨Know Your Trading Applications
Make sure you brush up on your knowledge of trading applications, especially order/execution platforms and market data tools. Be ready to discuss your experience with these systems and how you've handled performance issues in the past.
✨Showcase Your Communication Skills
Since this role involves supporting VIP users, it's crucial to demonstrate your excellent communication skills. Practice explaining complex technical issues in simple terms, as you'll need to translate technical details into business impact language for stakeholders.
✨Prepare for Incident Triage Scenarios
Expect to be asked about your approach to incident triage. Prepare examples where you've quickly isolated issues related to application performance or user access. Highlight your first-principles troubleshooting skills and how you maintain a calm, professional demeanor under pressure.
✨Demonstrate Proactive Engagement
This role requires a concierge-style engagement with users. Think of ways you've gone above and beyond in previous roles to ensure a premium end-user experience. Be ready to share specific instances where you provided proactive support or pre-emptive checks before critical meetings.