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- Tasks: Provide advanced support for Windows Desktops and tackle escalations in a dynamic environment.
- Company: Join UST, a leader in IT Services and Consulting, focused on innovation and excellence.
- Benefits: Enjoy a full-time role with opportunities for growth and collaboration in a global team.
- Why this job: Be part of a vibrant culture, drive modernization, and make a real impact in the APAC region.
- Qualifications: Strong skills in Windows support, Citrix environments, and experience in regulated industries preferred.
- Other info: This is a 6-month fixed-term position based in London, ideal for tech enthusiasts.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the L2 Desktop Support Engineer role at UST. 6-Month Fixed Term.
We’re looking for a hands-on and proactive L2 Desktop Support Engineer to join our Global Desktop Engineering team. You will provide advanced support for Windows Desktops (physical and virtual) and tackle escalations, helping us deliver a top-tier experience across our offices with a special focus on the APAC region.
Role Description
Location: London Onsite
Duration: 6-Month Fixed Term
Responsibilities include:
- Supporting and maintaining global desktop platforms
- Managing OS patching
- Deploying applications
- Acting as escalation point for APAC issues
- Driving standards
- Mentoring teams
- Recommending new technologies
- Collaborating on projects
- Maintaining documentation
- Participating in modernization initiatives
What You Will Bring:
- Strong Windows 7/10/11 and Server support skills
- Deep knowledge of Citrix XenDesktop/XenApp 7.15+ and VDI environments
- Experience with application deployment, OS imaging (SCCM, PowerShell scripting), profile management, and Citrix policy optimization
- Expertise in patch management, troubleshooting, and exposure to Azure, Office365, VMware, and other technologies
- Client-first mindset, excellent communication, experience in regulated industries preferred, and ability to document processes clearly
Nice To Have:
- Certifications such as CCEA, CCP-V, MCSE, or MCITP
- Experience with vulnerability management and monitoring tools like LogicMonitor/Systrack
Additional Details:
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: IT Services and IT Consulting
L2 Desktop Support Engineer (Lead II - Cloud Infrastructure Services) employer: UST
Contact Detail:
UST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L2 Desktop Support Engineer (Lead II - Cloud Infrastructure Services)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Citrix XenDesktop/XenApp and VDI environments. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Network with current or former employees of UST, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills through real-world scenarios. Be ready to discuss how you've tackled escalations or complex issues in previous roles, particularly in a client-facing environment.
✨Tip Number 4
Showcase your ability to mentor and lead teams, as this role involves driving standards and collaborating on projects. Think of examples where you've successfully guided others or improved processes in your past positions.
We think you need these skills to ace L2 Desktop Support Engineer (Lead II - Cloud Infrastructure Services)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 7/10/11 and Server support, as well as your knowledge of Citrix XenDesktop/XenApp. Use specific examples to demonstrate your skills in application deployment and OS imaging.
Craft a Compelling Cover Letter: In your cover letter, emphasise your client-first mindset and excellent communication skills. Mention any relevant certifications like CCEA or MCSE, and explain how your experience aligns with the responsibilities outlined in the job description.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed OS patching, deployed applications, or acted as an escalation point for technical issues. Highlight any experience in regulated industries, as this is preferred.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. Ensure that all information is clear and concise, particularly your process documentation skills, as this is crucial for the role.
How to prepare for a job interview at UST
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 7/10/11 and Citrix environments in detail. Highlight specific examples of how you've tackled escalations or managed OS patching, as this will demonstrate your hands-on expertise.
✨Emphasise Your Client-First Mindset
Since the role focuses on delivering a top-tier experience, share instances where you prioritised client needs. Discuss how you communicated effectively with users and resolved their issues promptly, showcasing your commitment to customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about past challenges you've faced in desktop support and how you approached them, especially in a global context, to illustrate your proactive nature.
✨Demonstrate Your Mentoring Experience
As a lead engineer, you'll likely mentor others. Be ready to talk about your experience in guiding teams, sharing knowledge, and driving standards. This will show your leadership potential and ability to collaborate effectively.
