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For Companies At a Glance
- Tasks: Provide top-notch IT support and resolve issues for internal users.
- Company: Join a dynamic team in Leeds supporting a global service desk.
- Benefits: Enjoy flexible shift patterns and a collaborative work environment.
- Why this job: Be the go-to person for tech help and make a real impact!
- Qualifications: Customer service experience and familiarity with Windows 10 and ServiceNow required.
- Other info: Exciting opportunity for those who thrive in fast-paced settings!
The predicted salary is between 30000 - 42000 £ per year.
We are hiring multiple Service Desk Analysts to join our Leeds office, supporting a global service desk for one of our key clients. As a Service Desk Analyst, you’ll be the first point of contact for internal users, providing high-quality IT support and ensuring seamless issue resolution.
Shift Details:
- ~24x7 Service Desk based in Leeds
- Shift patterns: Serve as the first point of contact for IT support, providing excellent customer service
Responsibilities:
- Log, track, and update incidents and service requests in ServiceNow
- Troubleshoot and resolve common IT issues, including password resets, account lockouts, and software installations
- Maintain security and compliance standards in line with IT policies
Requirements:
- Customer service experience (IT or non-IT industry)
- Experience handling IT support calls and troubleshooting technical issues
- Familiarity with Windows 10, Active Directory, and ServiceNow ITSM tool
- Basic understanding of the ITIL Framework (certification is a plus)
If you’re looking for an exciting opportunity in a collaborative and fast-paced environment and are comfortable working shift patterns, we’d love to hear from you! Apply now for a chat with our team!
IT Support and Service Desk Operator employer: UST
Contact Detail:
UST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support and Service Desk Operator
✨Tip Number 1
Familiarise yourself with the common IT issues mentioned in the job description, such as password resets and account lockouts. Practising troubleshooting these problems can give you a solid foundation to discuss during your interview.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on providing excellent support. Think of examples from your past experiences where you successfully resolved customer issues or improved their experience.
✨Tip Number 3
Get comfortable with ServiceNow and other ITSM tools. If you haven't used them before, consider watching tutorials or taking a short course to understand how they work, as this knowledge will be beneficial in the role.
✨Tip Number 4
Since the role involves working shifts, be prepared to discuss your availability and flexibility during the interview. Showing that you're adaptable and willing to work various hours can set you apart from other candidates.
We think you need these skills to ace IT Support and Service Desk Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and customer service. Emphasise any familiarity with Windows 10, Active Directory, and ServiceNow, as these are key requirements for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how you've successfully resolved IT issues in the past and your commitment to providing excellent customer service.
Highlight Relevant Skills: Clearly outline your technical skills and any certifications related to ITIL or other relevant frameworks. This will demonstrate your understanding of industry standards and your ability to maintain security and compliance.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in an IT support role.
How to prepare for a job interview at UST
✨Showcase Your Customer Service Skills
As a Service Desk Analyst, you'll be the first point of contact for users. Highlight your previous customer service experience, whether in IT or another industry, and provide examples of how you've successfully resolved issues while maintaining a positive attitude.
✨Familiarise Yourself with Key Tools
Make sure you have a good understanding of Windows 10, Active Directory, and the ServiceNow ITSM tool. If possible, practice using these tools before the interview so you can speak confidently about your experience and how you would use them in the role.
✨Understand the ITIL Framework
While certification is a plus, having a basic understanding of the ITIL Framework will help you stand out. Be prepared to discuss how ITIL principles can improve service delivery and incident management during your interview.
✨Prepare for Common Technical Questions
Expect to be asked about troubleshooting common IT issues like password resets and account lockouts. Brush up on these topics and be ready to explain your thought process when resolving such problems, as this will demonstrate your technical competence.
