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For Companies At a Glance
- Tasks: Provide hands-on IT support and ensure smooth operations for end users.
- Company: Join a dynamic IT services company in Chichester, West Sussex.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Why this job: Be the face of IT, solving real problems and making a difference daily.
- Qualifications: Bachelor’s degree in IT or related field; certifications are a plus.
- Other info: Great chance to develop your skills in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
End User Support Analyst (Associate III – Cloud Infrastructure Services)
Location: Chichester, West Sussex. Full time, 5 days in the office.
About The Role
Hands‑on onsite support for IT operations, end‑user device uptime, application access, and smooth IT operations. Serve as the face of IT for local employees, managing incidents, requests, and onsite technical issues, while maintaining adherence to security, compliance, and service standards.
Key Responsibilities
- Install, configure, and maintain IT devices (laptops, desktops, printers, mobile devices, Teams Rooms, AV systems, Wi‑Fi APs).
- Troubleshoot hardware, OS, and application‑related issues.
- Support M365 suite (Outlook, Teams, OneDrive, SharePoint) and related productivity tools.
- Perform IMAC/D (Installs, Moves, Adds, Changes/Deletions) and break‑fix support.
- Deliver onboarding/offboarding support for end users.
- Provide VIP and executive support ensuring confidentiality and responsiveness.
- Support VDI environments (AWS Workspaces, Azure Virtual Desktop).
- Apply OS updates, security patches, and manage endpoint vulnerability remediation.
- Assist in software packaging and deployments.
- Support network connectivity, Wi‑Fi troubleshooting, and conference room technology.
Technical Skills
- Strong Windows/macOS troubleshooting skills.
- Familiar with Active Directory, Intune, SCCM, and Exchange Online.
- Knowledge of networking (LAN, Wi‑Fi, VPN, Cisco Meraki).
- Experience in supporting AV/VC systems (Teams Rooms, Crestron, Polycom).
- Understanding of AWS/Azure desktop virtualization.
Soft Skills
- Excellent communication and customer engagement.
- Professional handling of executive support scenarios.
- Strong organizational and multitasking ability.
- Quality focused with strong documentation discipline.
Qualifications
- Bachelor’s Degree in IT, Computer Science, or related field.
- ITIL Foundation Certification preferred.
- M365 or CompTIA A+ certification desirable.
Tools & Platforms
- ITSM: ManageEngine
- Endpoint & Security: CrowdStrike, Zscaler, Intune
- Collaboration: Microsoft 365 Suite (Teams, SharePoint, OneDrive)
- Remote Support: Zoho Assist
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
IT Services and IT Consulting
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End User Support Analyst (Associate III - Cloud Infrastructure Services) employer: UST
Contact Detail:
UST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Analyst (Associate III - Cloud Infrastructure Services)
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they value. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your troubleshooting skills! Since this role is all about hands-on support, be ready to demonstrate your problem-solving abilities during the interview. Think of real-life scenarios where you've resolved tech issues.
✨Tip Number 3
Don’t forget to highlight your soft skills! Communication and customer engagement are key in this role. Share examples of how you've successfully interacted with users or handled challenging situations in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and makes it easier for us to connect with you directly.
We think you need these skills to ace End User Support Analyst (Associate III - Cloud Infrastructure Services)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the job description. We want to see how your background in IT support aligns with our needs, especially in areas like troubleshooting and customer engagement.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. We love seeing enthusiasm for IT and a clear understanding of what we do.
Showcase Relevant Experience: When detailing your past roles, focus on specific examples that demonstrate your hands-on experience with IT operations and end-user support. We appreciate candidates who can provide concrete evidence of their problem-solving skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at UST
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows/macOS troubleshooting and the M365 suite. Be ready to discuss how you've tackled specific issues in the past, as this will show your hands-on experience and problem-solving abilities.
✨Show Off Your Customer Service Skills
Since this role involves being the face of IT for local employees, it's crucial to demonstrate your excellent communication and customer engagement skills. Prepare examples of how you've handled difficult situations or provided exceptional support to users, especially in executive scenarios.
✨Familiarise Yourself with the Tools
Get to know the tools mentioned in the job description, like ManageEngine, CrowdStrike, and Zoho Assist. If you have experience with these platforms, be ready to share specific instances where you used them effectively to resolve issues or improve processes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting and multitasking abilities. Think about common IT issues you’ve faced and how you resolved them, particularly in high-pressure environments. This will help you showcase your organisational skills and quality-focused mindset.
