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- Tasks: Provide top-notch IT support and manage end-user devices in a dynamic environment.
- Company: Join UST, a leading IT services company focused on innovation and technology.
- Benefits: Enjoy potential remote work, corporate perks, and opportunities for professional growth.
- Why this job: Be part of a collaborative team that values continuous improvement and tech-driven solutions.
- Qualifications: 3-5 years in IT support, strong knowledge of Windows, Microsoft 365, and excellent communication skills.
- Other info: Opportunities for travel and hands-on experience with cutting-edge technology.
The predicted salary is between 36000 - 60000 £ per year.
End User Services Specialist (Associate III – Cloud Infrastructure Services)
Join to apply for the End User Services Specialist (Associate III – Cloud Infrastructure Services) role at UST
End User Services Specialist (Associate III – Cloud Infrastructure Services)
Join to apply for the End User Services Specialist (Associate III – Cloud Infrastructure Services) role at UST
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End User Services Specialist
London, With Potential Onsite Or Shift/on-call Support As Required
Some travel may be involved depending on business needs
We’re seeking a proactive and technically skilled End User Services Specialist to join our IT team in London. In this hands-on role, you\’ll provide high-quality support to employees, manage end-user devices, resolve IT issues, and drive continuous improvement across our technology services.
Role Description
End User Services Specialist
London, With Potential Onsite Or Shift/on-call Support As Required
Some travel may be involved depending on business needs
We’re seeking a proactive and technically skilled End User Services Specialist to join our IT team in London. In this hands-on role, you\’ll provide high-quality support to employees, manage end-user devices, resolve IT issues, and drive continuous improvement across our technology services.
The Role
- Provide Level 1 & 2 support for desktops, laptops, mobile devices, and peripherals.
- Manage the full hardware lifecycle – from procurement to secure disposal.
- Support incidents, service requests, and critical IT issues, ensuring timely resolution.
- Install and troubleshoot software (Microsoft 365, security tools, remote access, etc.).
- Maintain asset inventory and ensure compliance with standards.
- Deliver on-site and walk-in support through Tech Bars and floor walks.
- Support collaboration tools and meeting room tech (Zoom, Teams, Webex).
- Identify automation opportunities and contribute to service improvements.
- Maintain documentation, knowledge articles, and operational reports.
- Handle IT onboarding/offboarding and user access provisioning.
- Promote IT best practices and digital adoption among employees.
What You’ll Bring
- Minimum of 3–5 years\’ experience in End User Support, IT Helpdesk, or similar roles.
- Strong knowledge of Windows 10/11, macOS, Microsoft 365, AD, Intune/SCCM.
- Familiarity with ServiceNow or similar ITSM tools.
- Working understanding of ITIL processes.
- Excellent customer service, troubleshooting, and communication skills.
- Experience supporting A/V tech and collaboration platforms.
Preferred Certifications
- ITIL Foundation
- Microsoft Certified: Modern Desktop Administrator Associate
- CompTIA A+ / Network+
- Scripting or automation skills (PowerShell, Python) are a plus
Hurry & apply for a more detailed conversation!
Skills
It Support,Servicenow,End User Support
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
IT Services and IT Consulting
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End User Services Specialist (Associate III - Cloud Infrastructure Services) employer: UST
Contact Detail:
UST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Services Specialist (Associate III - Cloud Infrastructure Services)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11, Microsoft 365, and Intune/SCCM. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared for the role.
✨Tip Number 2
Highlight any experience you have with ITIL processes and service management tools like ServiceNow. This knowledge is crucial for the role, and demonstrating your understanding can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've improved IT services or resolved complex issues in previous roles. Sharing specific instances where you've driven continuous improvement will showcase your proactive approach and problem-solving skills.
✨Tip Number 4
Since the role involves supporting collaboration tools, brush up on your knowledge of platforms like Zoom, Teams, and Webex. Being able to discuss your experience with these tools will demonstrate your readiness to support end-users effectively.
We think you need these skills to ace End User Services Specialist (Associate III - Cloud Infrastructure Services)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in end-user support, IT helpdesk roles, and familiarity with the technologies mentioned in the job description, such as Windows 10/11, Microsoft 365, and ServiceNow.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the responsibilities outlined. Mention specific experiences where you've provided high-quality support or resolved IT issues effectively.
Showcase Technical Skills: Clearly list any certifications you hold, such as ITIL Foundation or Microsoft Certified: Modern Desktop Administrator Associate. Highlight any scripting or automation skills you possess, as these are considered a plus for the role.
Demonstrate Customer Service Skills: Provide examples in your application that showcase your excellent customer service and communication skills. This could include situations where you successfully assisted users or improved their experience with technology.
How to prepare for a job interview at UST
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows 10/11, macOS, and Microsoft 365 during the interview. Be prepared to discuss specific scenarios where you successfully resolved IT issues or improved processes.
✨Demonstrate Customer Service Excellence
As an End User Services Specialist, strong customer service skills are crucial. Share examples of how you've effectively communicated with users and resolved their concerns, ensuring a positive experience.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL processes is important for this role. Brush up on key concepts and be ready to explain how you've applied them in previous positions to enhance service delivery.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of past experiences where you had to troubleshoot complex issues or manage multiple priorities, and be ready to discuss your approach.
