At a Glance
- Tasks: Lead the delivery of complex IT infrastructure services and manage a global team.
- Company: Join UST, a mission-driven tech company transforming lives through innovation.
- Benefits: Competitive salary, career growth, and the chance to make a real-world impact.
- Other info: Dynamic environment with opportunities for personal and professional development.
- Why this job: Shape the future of technology while leading diverse teams and driving excellence.
- Qualifications: Extensive experience in IT infrastructure and strong leadership skills required.
The predicted salary is between 80000 - 100000 £ per year.
Who we are: Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST is a mission-driven group of over 30,000+ practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live. With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.
You Are: The Delivery Director- Cloud Infra Services will be responsible for overseeing the successful delivery of a portfolio of highly complex, large-scale IT infrastructure services. The ideal candidate will have extensive experience in delivering IT infrastructure services in a Managed Services environment, with a deep understanding of cloud technologies, datacentres, networks, end-user computing, Digital Workplace Services IT Service Management (ITSM), and service desks. This role requires a strategic leader who excels in driving operational excellence, managing large teams, overseeing complex transitions, and managing both customer and financial outcomes. As the IT Infrastructure Delivery Director, you will work closely with the senior leadership of both UST and the clients to ensure the seamless delivery of IT infrastructure services. You will be accountable for the overall success of the delivery, including managing timelines, budgets, risks, quality, and client satisfaction.
The Opportunity:
- Delivery Management: Oversee the end-to-end delivery of the IT infrastructure services program, ensuring the successful implementation and ongoing operation of services across datacentres, cloud, networks, end-user computing, service desks, and ITSM.
- Team Leadership: Lead and manage a diverse, global team of 100+ resources across various functional areas (cloud, datacentre, network, service desk, etc.), ensuring team alignment and effective execution of service delivery.
- Customer Engagement: Serve as the primary point of contact for the client’s senior leadership, ensuring that the client’s strategic objectives are met and that services are delivered in accordance with expectations. Proactively manage and nurture the relationship to ensure ongoing satisfaction.
- Risk and Issue Management: Identify and manage delivery risks and issues, ensuring that they are mitigated or escalated as necessary. Develop and implement contingency plans to ensure service continuity and mitigate impact to the client.
- Financial Oversight: Manage the financial health of the program.
Delivery Director - Cloud Infrastructure Services employer: UST
UST is an exceptional employer that fosters a culture of innovation and agility, empowering its employees to make a meaningful impact in the world through technology. With a commitment to professional growth, UST offers extensive opportunities for career advancement within a diverse and collaborative environment, all while being part of a mission-driven team dedicated to transforming lives. Located in a dynamic setting, employees benefit from a supportive work culture that values creativity and strategic leadership, making it an ideal place for those looking to excel in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Director - Cloud Infrastructure Services
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially how they relate to cloud infrastructure services. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. Focus on articulating your experience in managing IT infrastructure services and leading teams. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make that connection!
We think you need these skills to ace Delivery Director - Cloud Infrastructure Services
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Delivery Director - Cloud Infrastructure Services. Highlight your experience with IT infrastructure services and cloud technologies, as well as any leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our mission at UST. Be sure to mention specific experiences that demonstrate your ability to manage large teams and complex projects.
Showcase Your Achievements:When detailing your past roles, focus on your achievements rather than just responsibilities. Use metrics where possible to show how you’ve driven operational excellence and client satisfaction. We love numbers that tell a story!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to the right people. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at UST
✨Know Your Cloud Inside Out
Make sure you brush up on your knowledge of cloud technologies and IT infrastructure services. Be ready to discuss specific projects where you've successfully implemented cloud solutions, as this will show your expertise and understanding of the role.
✨Showcase Your Leadership Skills
As a Delivery Director, you'll be leading a large team. Prepare examples of how you've effectively managed diverse teams in the past, focusing on how you foster collaboration and drive operational excellence. This will demonstrate your capability to lead at UST.
✨Understand Client Engagement
Familiarise yourself with the importance of client relationships in service delivery. Be prepared to share experiences where you've successfully engaged with senior leadership to meet strategic objectives, highlighting your proactive approach to client satisfaction.
✨Risk Management is Key
Think about times when you've identified and mitigated risks in project delivery. Be ready to discuss your strategies for managing issues and ensuring service continuity, as this is crucial for the role and will show your strategic thinking.
