Overview
In this role you will deliver hands-on IT support across the organization and manage end-user devices throughout their lifecycle. You will work closely with the IT team to resolve incidents, handle service requests, and ensure users stay productive. You’ll engage with VIP users on-site and support meeting rooms, contributing to a smooth, secure, and user-friendly technology environment. This position offers the chance to drive continuous improvement in end-user services and adoption, supporting the company’s operational excellence and user experience goals. You will thrive in a collaborative IT culture that values proactive support and cross-functional partnership.
Responsibilities
- End User Support & Hardware Lifecycle: provide Level 1–2 support for devices and manage IMACD processes including procurement and disposal
- Incident, Service & Problem Management: respond to incidents and service requests within SLA and coordinate with teams
- Software & Technology Integration: install and troubleshoot Microsoft 365, VPN, and collaboration tools; support AV and hybrid meeting rooms
- User Lifecycle & Access Support: onboarding/offboarding tasks, account provisioning, and access requests
- Proactive User Engagement: conduct floor walks and run Tech Bar/walk-in centers to boost user satisfaction and adoption
Key requirements
- Bachelor’s degree in information technology, Computer Science, or related field
- Experience in End User Computing, Desktop Support, or IT Helpdesk
- Hands-on knowledge of Windows 10/11, macOS, Microsoft 365, Active Directory, Intune/SCCM
- Familiarity with ITSM tools like ServiceNow or Remedy
- Understanding of ITIL processes (Incident, Problem, Change, Knowledge)
- Experience in A/V support, endpoint security, remote troubleshooting
- Basic networking, infrastructure, and telecom concepts
- Strong interpersonal and communication skills
- strong interpersonal and communication skills
- customer service orientation
- proactive mindset
- Windows 10/11
- macOS
- Microsoft 365
End User Support Specialist (Associate II - Cloud Infrastructure Services) in London employer: UST Global
As a Salesforce Delivery Lead at our London office, you will join a dynamic and innovative team within the Financial Services sector, where collaboration and excellence are at the forefront of our work culture. We offer a hybrid working model that promotes work-life balance, alongside opportunities for professional growth through continuous learning and development. Our commitment to Agile practices ensures that you will be part of high-performing teams that drive meaningful change and deliver exceptional value to our clients.
