End User Support Analyst– Trading Applications- White glove -VIP SupportUST is currently recruiting an End User Support Analyst with experience working with Trading applications who has excellent communication and customers service skills to support VIP users working in our London office.Location LondonPermanent position About the roleThe successful candidate will high-touch one to one white glove End User Support with focus on trader workflow continuity, rapid restoration, and professional stakeholder management. You will operate at L2/L3 support, resolving complex issues, reducing repeat incidents, and improving service stability while maintaining a premium end-user experience.What you need:Proven ability supporting trading applications (order/execution platforms, market data tools, trade lifecycle tooling) in a time-critical setting.Strong incident triage around:(application performance and latency symptoms (user perception vs actual service health, profile/session issues, permissions/access and entitlement-related failures, working with app owners)Excellent first principles troubleshooting:( isolate user/device/network/app dependency quickly)Concierge-style engagement: (proactive, calm, discreet, and time-aware)Ability to support 13 VIP users with extended service expectations (rapid response and frequent status updatesStrong communication discipline:(Translates technical details into business impact language, Professionalism in sensitive environments)Technical skillsTrading Application Support-Experience supporting trading platforms, market data tools; strong incident triage; latency and performance troubleshooting.AV/VC Support- Support for AV, Teams, multi‑monitor setups, cameras, mics, docking stations; root‑cause troubleshooting.Microsoft Endpoint Management- Intune compliance, policy, app deployment; Autopilot basics; device registration troubleshooting.Azure/Entra ID Fundamentals- Device identity, authentication flow, Conditional Access awareness, MFA troubleshooting.Office 365 Suite- Advanced Outlook/Teams/OneDrive troubleshooting including profiles, indexing, add‑ins, connectivityWindows 10/11- Drivers, profiles, performance, printing, BitLocker recovery.Mobile Device Support- MDM onboarding, Apple Business Manager, DEP, iOS expertise.
End User Support Analyst-White glove -VIP Support(Lead I - Cloud Infrastructure Services) in London employer: UST Global
As a Salesforce Delivery Lead at our London office, you will join a dynamic and innovative team within the Financial Services sector, where collaboration and excellence are at the forefront of our work culture. We offer a hybrid working model that promotes work-life balance, alongside opportunities for professional growth through continuous learning and development. Our commitment to Agile practices ensures that you will be part of high-performing teams that drive meaningful change and deliver exceptional value to our clients.
