At a Glance
- Tasks: Lead service transitions and ensure smooth handovers in a dynamic IT environment.
- Company: Join a forward-thinking company focused on operational excellence and customer satisfaction.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Exciting opportunity to work in a collaborative environment with a focus on innovation.
- Why this job: Make a real impact by driving service improvements and managing key stakeholder relationships.
- Qualifications: 10+ years in IT Service Delivery with strong leadership and communication skills.
The predicted salary is between 58500 - 71500 £ per year.
Yorkshire(Hybrid- 3 days working from onsite-Mandatory)Immediate start Permanent/ Contract inside IR35/ Fixed term contract Applicants legally authorized to work in the United Kingdom without the need for visa sponsorship preferred
Experience: 10+ years of experience in Service Delivery, Service Transition, Managed Services, IT Operations, or Customer Success leadership roles.
Key Responsibilities Lead the end-to-end transition of services from incumbent suppliers into a managed services operating model, ensuring a smooth and controlled handover.
Develop and execute transition plans including onboarding, knowledge transfer, reverse knowledge transfer, service readiness assessments, and go-live activities.
Act as the primary point of contact for service delivery, stakeholder management, governance, escalations, and customer satisfaction.
Establish and govern service management processes covering Incident, Problem, Change, Request, Release, and Knowledge Management.
Own service performance against agreed SLAs and KPIs, ensuring effective reporting, trend analysis, and improvement plans.
Coordinate delivery across multiple teams and stakeholders to ensure seamless service execution and operational stability.
Lead governance forums, operational reviews, steering committee meetings, and executive reporting.
Manage service risks, issues, dependencies, and escalations, driving timely resolution and mitigation.
Drive continuous service improvement initiatives through process optimisation, automation, operational excellence, and productivity improvements.
Support resource planning, capacity management, budgeting, and service expansion initiatives.
Ensure compliance with governance, security, audit, and operational standards.
Build strong customer relationships and contribute to service transformation and roadmap discussions.
Manage third-party suppliers and partners to ensure contractual obligations and service commitments are met.
Promote a customer-centric culture focused on service quality, operational excellence, and business outcomes.
Skillset Significant experience in IT Service Delivery, Managed Services, Service Transition, or Operations Management.
Retail industry experience preferred Proven experience leading service transitions, onboarding programmes, and knowledge transfer initiatives within complex enterprise environments.
Strong understanding of ITIL processes including Incident, Problem, Change, Release, Service Level, and Continual Service Improvement.
Experience managing SLA and KPI-driven delivery models and governance frameworks.
Strong stakeholder management skills, including engagement with senior business and technology leaders.
Experience managing geographically distributed teams and third-party suppliers.
Familiarity with Agile, Dev Ops, and modern service management practices.
Strong commercial, financial, risk, and vendor management capabilities.
Excellent communication, leadership, presentation, negotiation, and escalation management skills.
Ability to balance operational delivery, customer expectations, and strategic objectives.
Strong analytical and problem-solving skills with a focus on delivering measurable business outcomes.
Experience in driving operational transformation, process improvement, and service optimisation programmes.
If interested, please apply for an immediate discussion with Talent Team#UST
Service Delivery & Transition Manager (Project Manager II) in Leeds employer: UST Global
As a Salesforce Delivery Lead at our London office, you will join a dynamic and innovative team within the Financial Services sector, where collaboration and excellence are at the forefront of our work culture. We offer a hybrid working model that promotes work-life balance, alongside opportunities for professional growth through continuous learning and development. Our commitment to Agile practices ensures that you will be part of high-performing teams that drive meaningful change and deliver exceptional value to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery & Transition Manager (Project Manager II) in Leeds
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Delivery & Transition Manager (Project Manager II) at UST Global!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like UST Global or be willing to refer you for that Service Delivery & Transition Manager (Project Manager II) position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from UST Global who’s on the lookout for their next Service Delivery & Transition Manager (Project Manager II) star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Delivery & Transition Manager (Project Manager II) role at UST Global!
We think you need these skills to ace Service Delivery & Transition Manager (Project Manager II) in Leeds
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at UST Global. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at UST Global
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at UST Global. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
