At a Glance
- Tasks: Provide top-notch support for VIP users in trading applications and ensure seamless workflow.
- Company: Join a leading tech firm focused on premium end-user experiences.
- Benefits: Permanent position with competitive salary and opportunities for growth.
- Other info: Dynamic role with a focus on professional development and high-impact support.
- Why this job: Be the go-to expert for VIPs and make a real difference in their trading experience.
- Qualifications: Experience with trading applications and strong communication skills required.
The predicted salary is between 54000 - 66000 £ per year.
UST is currently recruiting an End User Support Analyst with experience working with Trading applications who has excellent communication and customer service skills to support VIP users working in our London office.
Location: London
Position: Permanent
About the role:
The successful candidate will provide high-touch one-to-one white glove End User Support with a focus on trader workflow continuity, rapid restoration, and professional stakeholder management. You will operate at L2/L3 support, resolving complex issues, reducing repeat incidents, and improving service stability while maintaining a premium end-user experience.
What you need:
- Proven ability supporting trading applications (order/execution platforms, market data tools, trade lifecycle tooling) in a time-critical setting.
- Strong incident triage around application performance and latency symptoms (user perception vs actual service health, profile/session issues, permissions/access and entitlement-related failures, working with app owners).
- Excellent first principles troubleshooting (isolate user/device/network/app dependency quickly).
- Concierge-style engagement (proactive, calm, discreet, and time-aware).
- Ability to support 13 VIP users with extended service expectations (rapid response and frequent status updates).
- Strong communication discipline (translates technical details into business impact language, professionalism in sensitive environments).
Technical skills:
- Trading Application Support - Experience supporting trading platforms, market data tools; strong incident triage; latency and performance troubleshooting.
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- Microsoft Endpoint Management - Intune compliance, policy, app deployment; Autopilot basics; device registration troubleshooting.
- Azure/Entra ID Fundamentals - Device identity, authentication flow, Conditional Access awareness, MFA troubleshooting.
- Office 365 Suite - Advanced Outlook/Teams/OneDrive troubleshooting including profiles, indexing, add-ins, connectivity.
- Windows 10/11 - Drivers, profiles, performance, printing, BitLocker recovery.
- Mobile Device Support - MDM onboarding, Apple Business Manager, DEP, iOS expertise.
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