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- Tasks: Support daily online operations and ensure exceptional customer experiences.
- Company: Join USN, a leading global sports nutrition brand with ambitious growth plans.
- Benefits: Opportunity for career growth in a dynamic and supportive environment.
- Why this job: Be part of a passionate team driving performance and innovation in the sports nutrition industry.
- Qualifications: Strong organisational skills and experience in customer service; accounting software knowledge is a plus.
- Other info: Embrace challenges and contribute ideas to improve processes and customer satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
USN UK is a leading global sports nutrition brand, operating successfully in over 70 countries worldwide. With our record-breaking sales figures and mighty growth plans, there has never been a better time to join USN! We are looking for an Operations Assistant (Online) to join our Online Team. Our ideal candidate will align to our values of One Team, Accountability, Ambition and Passion; they are at the heart of how we do business, and the Operations Assistant (Online) will drive performance through our values in line with our strategic goals.
The successful candidate will be responsible for supporting day-to-day activities within Online Operations, Amazon and D2C, contributing to exceptional performance and service delivery. You will:
- Process purchase orders for customers on their platform e.g., Vendor Central, checking stock availability and advising which products are either in stock or out of stock.
- Provide updates on out of stocks and availability.
- Assist with inventory in the D2C fulfilment centre as well as systematic movements on Acumatica.
- Liaise and provide information to the Accounts team.
- Provide accurate, valid and complete information to customers by using all tracking tools and any information gathering that is required.
- Updating price lists and closing orders on Acumatica.
- Process customer refunds and stock reconciliations.
- Ensure the customer receives an exceptional experience and repeat business.
- Ensure the troubleshooting of processes and procedures to improve the customer experience.
- Ensure invoicing is up to date and complete for daily, weekly and monthly deadlines.
- Investigate and dispute chargebacks and shortages within Vendor Central and Shopify.
- Produce monthly reports for D2C and Amazon platforms.
- Respond efficiently to customer complaints and solve problems which can include refunds and replacement orders.
- Reporting to the wider business regarding out of stock issues for Amazon.
- Create credits for refunds and returns.
- Challenge the systems and really 'think outside the box' whilst bringing ideas to the table.
Our ideal candidate will be extremely efficient, organised and have a proactive approach to problem solving as well as ensure that challenging deadlines are met. Experience of working in an office-based customer service environment is essential. Whilst not essential, experience of accounting software would be an advantage. You will be an excellent communicator and extremely well organised along with a strong eye for detail. This is a fantastic opportunity for the right candidate to grow and develop in an incredible company where the focus is on challenging yourself and continually striving to improve and exceed your personal and our business goals.
Operations Assistant (Online) employer: USN UK Ltd
Contact Detail:
USN UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant (Online)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at USN. A friendly chat can open doors and give you insider info on what they’re really looking for in an Operations Assistant.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research USN’s values and think about how your skills align with their goals. Show them you’re not just another candidate, but someone who truly gets their mission.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions related to customer service and problem-solving, as these are key for the Operations Assistant role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows you’re genuinely interested in the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Operations Assistant (Online)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Operations Assistant role. Highlight any relevant experience in customer service, inventory management, or using accounting software to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the role and how your values align with ours at USN. Don’t forget to mention specific examples of how you’ve tackled challenges in previous roles.
Showcase Your Problem-Solving Skills: In your application, give us examples of how you've approached problem-solving in past jobs. We love candidates who can think outside the box and bring fresh ideas to the table, so let that creativity flow!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at USN UK Ltd
✨Know the Company Inside Out
Before your interview, take some time to research USN UK and its values. Understand their mission, products, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Organisational Skills
As an Operations Assistant, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or solved problems efficiently. Highlight how your organisational skills can contribute to exceptional service delivery.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer complaints or out-of-stock situations. Think of specific instances where you turned a negative experience into a positive one. This will demonstrate your proactive approach and problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, challenges they face in online operations, or how success is measured in this role. This shows your ambition and eagerness to contribute to the team.
