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- Tasks: Conduct UX research and deliver impactful consultations to clients.
- Company: UserTesting is a leader in human insights, helping organisations enhance customer experiences.
- Benefits: Enjoy flexible hours, remote work options, and the chance to make a real impact.
- Why this job: Join a passionate team transforming how companies connect with customers through innovative research.
- Qualifications: 3+ years in UX research; relevant degree preferred; strong communication skills essential.
- Other info: Diverse candidates are encouraged to apply; accommodations available during the interview process.
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We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.
We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.
Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.
Let’s build experiences people love—together.
About Us
We’re UserTesting, a leader in human insights; we believe the path to human understanding and great experiences starts with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human side of business—transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally, human.
Trusted by over 3,000 customers, including 75 of the Fortune 100, UserTesting accelerates growth, reduces costs, and enables organizations to close the experience gap. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.
The Opportunity
We’re looking for a UX Research Consultant to join us on a part-time, fixed-term contract through December 31, 2025. In this role, you’ll use your UX research expertise to deliver empowering Premier consultations to our customers. You’ll guide them through key research decisions, help them get the most out of the UserTesting platform, and share best practices for designing impactful studies.
This is a flexible role where you’ll make a meaningful impact while maintaining autonomy over your time and approach.
The Team
You’ll be part of the Premier Services team—a global group of research consultants who serve as trusted advisors to our customers. We collaborate closely with Customer Success, Support, and Product teams to elevate research practices and deepen customer engagement with the UserTesting platform.
What We’re Looking For
- Expertise in user-centered research methods and data analysis
- Ability to deliver high-impact Power Session consultations to customers
- Strong communication and synthesis skills—you can take a customer’s ask and turn it into actionable guidance
- Comfortable working independently and managing your own time
- Experience using the UserTesting platform is a big plus
- Background in consultative, customer-facing roles is a bonus
- Bachelor’s or Master’s degree in a relevant field (e.g. HCI, Psychology, Sociology, Interface Design, Computer Science)
- Extensive experience (3+ years) in UX research, analysis, or a related professional role
Don’t meet every single requirement but excited about the role?
We encourage you to apply! Research shows that certain demographics are less likely to apply unless they meet 100% of the qualifications. You might be just the right candidate for this or other roles. We know that diverse perspectives fuel innovation, and we’re committed to building a team that reflects a wide range of backgrounds, experiences, and skills.
Application Process
Meet with a Recruiter
Meet the Hiring Manager
Participate in a Skill Interview and Stakeholder Interview
Offer Stage
Accommodations
At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy and valuing diverse perspectives, which we believe are essential to creating exceptional experiences for everyone. If you require any accommodations or have specific requests about how we can tailor the interview process to better suit your needs, please contact us at: talentexperience@usertesting.com. If you need to speak to someone, just ask!
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Part-time
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Job function
Research, Analyst, and Information Technology
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Industries
Software Development
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UX Research Consultant (Part Time) employer: UserTesting
Contact Detail:
UserTesting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UX Research Consultant (Part Time)
✨Tip Number 1
Familiarise yourself with the UserTesting platform before your interview. Understanding its features and how it supports UX research will help you demonstrate your expertise and show that you're proactive.
✨Tip Number 2
Prepare to discuss specific user-centred research methods you've used in past projects. Be ready to share examples of how your insights led to actionable changes, as this aligns with what UserTesting values.
✨Tip Number 3
Highlight your communication skills during discussions. Since the role involves guiding customers through research decisions, showcasing your ability to convey complex ideas simply will set you apart.
✨Tip Number 4
Network with current or former UserTesting employees on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations.
We think you need these skills to ace UX Research Consultant (Part Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in UX research and any consultative roles you've held. Use keywords from the job description to demonstrate that you meet their specific requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for user-centered research and how your skills align with UserTesting's mission. Share specific examples of past projects where you made a significant impact.
Showcase Your Expertise: Include details about your experience with user research methods and data analysis. Mention any familiarity with the UserTesting platform, as this will strengthen your application.
Highlight Soft Skills: UserTesting values strong communication and synthesis skills. Be sure to mention instances where you've effectively communicated complex ideas or guided clients through research processes.
How to prepare for a job interview at UserTesting
✨Showcase Your UX Research Expertise
Make sure to highlight your experience with user-centered research methods and data analysis. Be prepared to discuss specific projects where you've successfully applied these skills, as this will demonstrate your capability to deliver high-impact consultations.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, especially when explaining complex concepts or turning customer requests into actionable guidance. This will help you stand out during the interview.
✨Familiarise Yourself with the UserTesting Platform
If you have experience using the UserTesting platform, be ready to discuss it in detail. If not, take some time to explore its features and functionalities. Showing that you understand how to leverage the platform can give you an edge over other candidates.
✨Prepare for Consultative Scenarios
Since the role involves guiding customers through key research decisions, prepare for situational questions that assess your consultative skills. Think of examples where you've successfully advised clients or stakeholders, and be ready to share those experiences.
