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- Tasks: Conduct UX research and provide consultations to enhance customer experiences.
- Company: UserTesting is a leader in human insights, helping organisations improve customer experiences.
- Benefits: Enjoy flexible hours, remote work options, and the chance to make a real impact.
- Why this job: Join a passionate team transforming how companies connect with customers through meaningful insights.
- Qualifications: 3+ years in UX research; relevant degree preferred; strong communication skills essential.
- Other info: Diverse candidates are encouraged to apply; accommodations available for interview processes.
We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.
Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers. Let’s build experiences people love—together.
About Us: We’re UserTesting, a leader in human insights; we believe the path to human understanding and great experiences starts with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human side of business—transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally, human.
The Opportunity: We’re looking for a UX Research Consultant to join us on a part-time, fixed-term contract through December 31, 2025. In this role, you’ll use your UX research expertise to deliver empowering Premier consultations to our customers. You’ll guide them through key research decisions, help them get the most out of the UserTesting platform, and share best practices for designing impactful studies. This is a flexible role where you’ll make a meaningful impact while maintaining autonomy over your time and approach.
The Team: You’ll be part of the Premier Services team—a global group of research consultants who serve as trusted advisors to our customers. We collaborate closely with Customer Success, Support, and Product teams to elevate research practices and deepen customer engagement with the UserTesting platform.
What We’re Looking For:
- Expertise in user-centered research methods and data analysis
- Ability to deliver high-impact Power Session consultations to customers
- Strong communication and synthesis skills—you can take a customer’s ask and turn it into actionable guidance
- Comfortable working independently and managing your own time
- Experience using the UserTesting platform is a big plus
- Background in consultative, customer-facing roles is a bonus
- Bachelor’s or Master’s degree in a relevant field (e.g. HCI, Psychology, Sociology, Interface Design, Computer Science)
- Extensive experience (3+ years) in UX research, analysis, or a related professional role
Don’t meet every single requirement but excited about the role? We encourage you to apply! Research shows that certain demographics are less likely to apply unless they meet 100% of the qualifications. You might be just the right candidate for this or other roles. We know that diverse perspectives fuel innovation, and we’re committed to building a team that reflects a wide range of backgrounds, experiences, and skills.
Application Process:
- Meet with a Recruiter
- Meet the Hiring Manager
- Participate in a Skill Interview and Stakeholder Interview
- Offer Stage
Accommodations: At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy and valuing diverse perspectives, which we believe are essential to creating exceptional experiences for everyone. If you require any accommodations or have specific requests about how we can tailor the interview process to better suit your needs, please contact us at: talentexperience@usertesting.com. If you need to speak to someone, just ask!
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
UX Research Consultant (Part Time) employer: UserTesting
Contact Detail:
UserTesting Recruiting Team
talentexperience@usertesting.com
StudySmarter Expert Advice 🤫
We think this is how you could land UX Research Consultant (Part Time)
✨Tip Number 1
Familiarise yourself with the UserTesting platform before your interview. Understanding its features and capabilities will allow you to speak confidently about how you can leverage it in your role as a UX Research Consultant.
✨Tip Number 2
Prepare examples of past projects where you've successfully applied user-centred research methods. Highlighting your experience will demonstrate your expertise and ability to deliver impactful consultations.
✨Tip Number 3
Showcase your communication skills by practising how to articulate complex research findings in a clear and actionable manner. This is crucial for guiding customers through their research decisions.
✨Tip Number 4
Network with current or former UserTesting employees on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations.
We think you need these skills to ace UX Research Consultant (Part Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in user-centered research methods and data analysis. Emphasise any relevant projects or roles that showcase your ability to deliver high-impact consultations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for UX research and how it aligns with UserTesting's mission. Mention specific experiences that demonstrate your strong communication skills and ability to work independently.
Showcase Relevant Experience: If you have experience using the UserTesting platform or in consultative roles, make sure to highlight this in your application. Provide examples of how you've successfully guided customers through research decisions.
Be Authentic: UserTesting values diverse perspectives, so don’t hesitate to share your unique background and experiences. If you don’t meet every requirement but are excited about the role, let that enthusiasm shine through in your application.
How to prepare for a job interview at UserTesting
✨Showcase Your UX Research Expertise
Make sure to highlight your experience with user-centered research methods and data analysis. Be prepared to discuss specific projects where you successfully applied these skills, as this will demonstrate your capability to deliver high-impact consultations.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, especially when discussing how you can turn a customer's ask into actionable guidance. Consider using examples from your past experiences to illustrate your points.
✨Familiarise Yourself with the UserTesting Platform
If you have experience using the UserTesting platform, be ready to discuss it in detail. If not, take some time to explore its features and functionalities. Showing that you understand the platform will give you an edge and demonstrate your commitment to the role.
✨Prepare for Consultative Scenarios
Since this role involves guiding customers through key research decisions, prepare for potential consultative scenarios during the interview. Think about how you would approach common challenges faced by clients and be ready to share your strategies for overcoming them.
