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For Companies At a Glance
- Tasks: Lead user research to shape product strategy and design decisions.
- Company: Join a dynamic team at UserTesting, focused on user-centred design.
- Benefits: Flexible remote work options, competitive salary, and a collaborative culture.
- Why this job: Make a real impact by influencing product direction with user insights.
- Qualifications: 8+ years in UX research with strong communication and collaboration skills.
- Other info: Diverse team environment with opportunities for mentorship and growth.
The predicted salary is between 36000 - 60000 £ per year.
The Opportunity
As a Senior UX Researcher, you will build ongoing user empathy within the product team, influencing design and product decisions throughout the development cycle. You’ll help generate rich insights to uncover and understand product opportunities and risks via hands-on research, and you will be accountable for designing and implementing one or more strategic research programs to ensure insight generation is scalable, sustainable and impactful.
What You Will Be Doing
- Lead and conduct generative and evaluative research to inform product strategy, design decisions, and roadmap prioritization.
- Measure the impact of research by tracking how insights influence product direction and outcomes.
- Partner with data science, customer success, and support teams to triangulate insights from multiple data sources.
- Partner closely with product managers, designers, and engineers to integrate user insights throughout the product development lifecycle.
- Identify high-impact research opportunities and determine the most appropriate methods to address them, balancing speed, rigor, and business needs.
- Design and implement scalable research programs and frameworks that drive continuous user understanding across teams.
- Develop deep domain expertise in key user personas, workflows, and pain points within our two-sided marketplace (customers and test participants).
- Communicate research findings with clarity and influence—creating artifacts, presentations, and narratives that inspire action across cross-functional stakeholders.
- Mentor and coach other researchers and team members in research best practices and methodologies.
- Advocate for research operations and infrastructure improvements to increase research quality and efficiency.
- Drive alignment around user needs and behaviors through workshops, journey maps, personas, and other research deliverables.
- Foster a culture of curiosity, empathy, and evidence-based decision making within the product organization.
What We Are Looking For
- 8+ years of relevant experience, or equivalent practical expertise, with a strong foundation in UX research.
- Mastery of a wide range of research methods across discovery, evaluation, and validation phases.
- Excellent communication and facilitation skills, with the ability to lead workshops and influence through storytelling.
- Strong sense of ownership—able to independently scope, prioritize, and drive impactful research.
- Collaborative mindset with experience working closely across product, design, and engineering teams.
- Comfortable navigating ambiguity and adapting in fast-paced, evolving environments.
- A mix of curiosity, intuition, and rigor—a passion for uncovering user needs and shaping product direction.
- Based in London, Edinburgh or Barcelona (though we’re open to candidates working remotely from anywhere in the UK or Spain).
- Bonus: Experience in B2B SaaS or enterprise software contexts.
Don’t meet every single requirement but excited about the role? We encourage you to apply! Research shows that some groups are less likely to apply unless they meet every qualification. We know diverse perspectives foster innovation and we’re committed to building a team that represents a variety of backgrounds, experiences, and skills.
The Team
We are a cross-disciplinary group made up of writers, designers and researchers. Our team works closely with engineers, data scientists, product managers and other specialties to design and build the platform our customers rely on for human insight in their own design process.
We are a globally distributed team, although many of us live near to company offices and choose to work in-person if we want to - those locations include Vancouver, Edinburgh, Barcelona and Paris. Our office spaces have been designed to support activities like workshops or design critiques and these spaces are connected seamlessly to our colleagues around the world via Zoom rooms.
We’re collaborative by nature, user-centered (we practice what we preach) and passionate about crafting and delivering exceptional product experiences that make an impact.
Accommodations
At UserTesting, we are committed to providing inclusive and accessible experiences for our candidates. If you require any accommodations or adjustments to fully participate in the interview process, please reach out to talentexperience@usertesting.com.
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
Senior UX Researcher employer: UserTesting
Contact Detail:
UserTesting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior UX Researcher
✨Tip Number 1
Network like a pro! Reach out to current employees at the company you're eyeing, especially those in similar roles. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best UX research projects. Make sure it’s easy to navigate and showcases your process, findings, and impact on product decisions.
✨Tip Number 3
Prepare for interviews by practising common UX research questions. Think about how you can share stories that demonstrate your experience and how you've influenced product strategy in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely excited about joining our team!
We think you need these skills to ace Senior UX Researcher
Some tips for your application 🫡
Show Your Passion for UX Research: When writing your application, let your enthusiasm for UX research shine through! Share specific examples of how you've influenced product decisions in the past and why you're excited about the opportunity at StudySmarter.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience. Focus on the skills and methods mentioned in the job description, and show us how you can bring value to our team.
Be Clear and Concise: We love a well-structured application! Keep your writing clear and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at UserTesting
✨Know Your Research Methods
As a Senior UX Researcher, you'll need to showcase your mastery of various research methods. Brush up on both generative and evaluative techniques, and be ready to discuss how you've applied them in past projects. This will demonstrate your expertise and ability to influence product strategy.
✨Communicate with Clarity
Effective communication is key in this role. Prepare to present your research findings clearly and compellingly. Think about how you can use storytelling to engage your audience and inspire action. Practising your presentation skills beforehand can make a big difference.
✨Showcase Collaboration Skills
Highlight your experience working with cross-functional teams. Be prepared to share examples of how you've partnered with product managers, designers, and engineers to integrate user insights into the development lifecycle. This will show that you can thrive in a collaborative environment.
✨Embrace Curiosity and Adaptability
The ability to navigate ambiguity and adapt in fast-paced environments is crucial. Share instances where you've tackled complex problems or adjusted your approach based on new insights. This will reflect your curiosity and commitment to understanding user needs.
