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For Companies At a Glance
- Tasks: Lead cross-functional teams to deliver high-quality products using agile methodologies.
- Company: UserTesting is a leader in human insight, helping organisations enhance customer experiences.
- Benefits: Enjoy remote work flexibility, a supportive culture, and opportunities for professional growth.
- Why this job: Join a passionate team transforming how businesses connect with customers through innovative insights.
- Qualifications: Experience as a Scrum Master or Engineering Manager in a SaaS environment is essential.
- Other info: Diverse candidates are encouraged to apply; we value unique perspectives.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Join to apply for the Senior Manager, Engineering role at UserTesting
Join to apply for the Senior Manager, Engineering role at UserTesting
We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.
We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.
Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.
Let’s build experiences people love—together.
The Opportunity
We’re looking for an Engineering Manager with strong Scrum Master expertise to help our cross-functional teams thrive. This role is perfect for someone who is passionate about agile delivery, building empowered teams, and fostering a people-first culture of continuous learning and collaboration.
You’ll work closely with engineers, product managers, and designers to remove blockers, guide agile best practices, and ensure seamless, high-quality product delivery. Just as importantly, you’ll coach, mentor, and support the growth of the people on your team—creating space for them to do their best work.
The Team
You’ll be joining a growing technology organization made up of thoughtful, collaborative, and curious people who care deeply about delivering value to our customers. Our teams span the globe, and we work remotely with intention, connection, and a shared sense of purpose. Together, we’re transforming the way businesses learn from and connect with their users.
What We’re Looking For
- Extensive experience as a Scrum Master, Agile Coach, or Engineering Manager in a SaaS or product-led environment
- Experience mentoring and supporting engineers at various stages of their careers
- A strong foundation in agile principles with a practical, outcome-focused approach
- A background in engineering or technical leadership is a plus
- Commitment to psychological safety and inclusive team dynamics
- Clear and thoughtful communication skills across technical and non-technical audiences
- Enthusiasm for building high-performing, diverse, and collaborative teams
- A data-informed mindset with a drive to balance delivery and team wellbeing
- Ability to guide teams through change with empathy, clarity, and energy
Don’t meet every single requirement but excited about the role?
We encourage you to apply! Studies show that some groups are less likely to apply unless they meet 100% of the criteria—we want to hear from you even if that’s not the case. Diverse perspectives help us build better products and teams, and we’re committed to creating an inclusive environment where everyone can thrive.
Application Process
- Meet with a Recruiter
- Meet the Hiring Manager
- Participate in a Skill Interview and Stakeholder Interview
- Offer Stage
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Engineering and Information Technology
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Industries
Software Development
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Senior Manager, Engineering employer: UserTesting
Contact Detail:
UserTesting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager, Engineering
✨Tip Number 1
Familiarise yourself with UserTesting's mission and values. Understanding their focus on human insight and customer experience will help you align your answers during interviews and demonstrate your passion for their goals.
✨Tip Number 2
Highlight your experience in agile methodologies, especially as a Scrum Master or Agile Coach. Be prepared to discuss specific examples of how you've successfully implemented agile practices and fostered team collaboration in previous roles.
✨Tip Number 3
Prepare to showcase your mentoring skills. Think of instances where you've supported the growth of engineers or facilitated their development, as this aligns with UserTesting's emphasis on a people-first culture.
✨Tip Number 4
Network with current or former employees of UserTesting. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview process.
We think you need these skills to ace Senior Manager, Engineering
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Scrum Master or Engineering Manager, particularly in SaaS or product-led environments. Use specific examples that demonstrate your ability to mentor and support engineers.
Craft a Compelling Cover Letter: In your cover letter, express your passion for agile delivery and building empowered teams. Mention how you can contribute to UserTesting's mission of transforming customer experiences through human insight.
Showcase Communication Skills: Since clear communication is key for this role, provide examples in your application that illustrate your ability to communicate effectively with both technical and non-technical audiences.
Highlight Your Commitment to Inclusivity: UserTesting values diverse perspectives, so be sure to mention any experience you have in fostering inclusive team dynamics and psychological safety within your teams.
How to prepare for a job interview at UserTesting
✨Showcase Your Agile Expertise
As a Senior Manager in Engineering, it's crucial to demonstrate your strong understanding of agile principles. Be prepared to discuss specific examples of how you've implemented Scrum practices and coached teams to improve their delivery processes.
✨Emphasise People-First Leadership
UserTesting values a people-first culture, so highlight your experience in mentoring and supporting team members. Share stories that illustrate how you've fostered an inclusive environment and helped individuals grow in their careers.
✨Communicate Clearly and Effectively
Given the role's requirement for clear communication across technical and non-technical audiences, practice articulating complex ideas simply. Prepare to explain your past projects and decisions in a way that anyone can understand.
✨Prepare for Behavioural Questions
Expect questions that assess your ability to guide teams through change and handle challenges with empathy. Reflect on past experiences where you successfully navigated difficult situations and be ready to share those insights during the interview.
