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- Tasks: Support customer recruitment needs by assessing feasibility and proposing accurate pricing.
- Company: UserTesting is a leader in human insights, helping organisations create exceptional customer experiences.
- Benefits: Enjoy a hybrid work environment with flexible remote options and a supportive team culture.
- Why this job: Join a passionate team transforming how companies understand their customers and make impactful decisions.
- Qualifications: Experience in recruitment feasibility or pricing, excellent communication skills, and a collaborative mindset required.
- Other info: Diverse candidates are encouraged to apply; accommodations available for interviews.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Overview
Join to apply for the Pricing Coordinator role at UserTesting.
We’re UserTesting, the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.
Let’s build experiences people love—together.
About Us
We’re UserTesting, a leader in human insights; we believe the path to human understanding and great experiences starts with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you’ll be empowered to help organizations discover the human side of business—transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human. Trusted by over 3,000 customers, including 75 of the Fortune 100, UserTesting accelerates growth, reduces costs, and enables organizations to close the experience gap. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.
The Opportunity
We’re looking for a Recruitment Pricing & Feasibility Specialist to partner with internal teams and support customer recruitment needs. You\’ll help assess feasibility, propose accurate pricing, and ensure projects are scoped and delivered with precision and care. This role blends pricing analysis, supplier sourcing, stakeholder communication, and operational coordination—all key to helping our teams deliver a seamless customer experience. You’ll act as a trusted advisor, ensuring all stakeholders clearly understand what’s possible and feel supported throughout the process.
The Team
You’ll be part of our Global Operations team, a collaborative group of specialists who support feasibility, recruitment, and pricing across multiple time zones. We work closely with Sales, Customer Success, Product, and Project Management teams to make sure our customers’ studies are set up for success. We\’re a hybrid team, mostly remote, but closely connected and always ready to support each other.
What We’re Looking For
- Extensive experience in recruitment feasibility, pricing, or fieldwork management—ideally within a market research, UX, or CX environment
- Strong understanding of the research or panel recruitment landscape
- Excellent communication skills—able to manage expectations, explain complex issues clearly, and build trust quickly
- A collaborative mindset—you love working cross-functionally and thrive in team environments
- A strategic, solution-oriented approach to stakeholder needs and scope management
- Strong attention to detail with an ability to manage multiple moving parts
- Comfortable using tools like Excel, Google Sheets, Salesforce, and ticketing/project tools like Zendesk, Monday.com, or Jira
- Familiarity with data privacy and compliance standards
- A growth mindset—open to learning new tools, methods, and processes
- A good sense of humor—we’re serious about what we do, but we enjoy the journey too!
Additional Note Don’t meet every single requirement but excited about the role? We encourage you to apply. Research shows that some candidates—especially those from underrepresented groups—may hesitate to apply unless they meet 100% of the requirements. You might be just the right person for this or another role. We believe diverse perspectives fuel innovation and we’re committed to building a team that reflects a variety of backgrounds, experiences, and skills.
Accommodations
At UserTesting, we’re committed to providing inclusive and accessible experiences for all candidates. If you need any accommodations or have requests on how we can tailor our interviews to better suit your needs, please contact us at: talentexperience@usertesting.com. Prefer to speak with someone? Just ask!
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Other
Industries
- Software Development
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Pricing Coordinator employer: UserTesting
Contact Detail:
UserTesting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pricing Coordinator
✨Tip Number 1
Familiarise yourself with UserTesting's mission and values. Understanding how they empower teams to enhance customer experiences will help you align your answers during interviews and demonstrate your enthusiasm for their work.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 3
Brush up on your knowledge of pricing strategies and market research methodologies. Being able to discuss these topics confidently will showcase your expertise and readiness for the Pricing Coordinator role.
✨Tip Number 4
Prepare specific examples from your past experience that highlight your ability to manage stakeholder communication and project coordination. This will help you illustrate your skills effectively during interviews and make a strong impression.
We think you need these skills to ace Pricing Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Pricing Coordinator position. Understand the key responsibilities and required skills, such as pricing analysis and stakeholder communication.
Tailor Your CV: Customise your CV to highlight relevant experience in recruitment feasibility, pricing, or fieldwork management. Use specific examples that demonstrate your understanding of the market research landscape.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for human insights and customer experience. Explain how your skills align with UserTesting's mission and how you can contribute to their team.
Highlight Soft Skills: In your application, emphasise your excellent communication skills and collaborative mindset. Provide examples of how you've successfully managed expectations and built trust in previous roles.
How to prepare for a job interview at UserTesting
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Pricing Coordinator. Familiarise yourself with pricing analysis, supplier sourcing, and stakeholder communication, as these are key aspects of the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples that demonstrate your ability to manage expectations and explain complex issues clearly. Think of situations where you built trust quickly with stakeholders.
✨Highlight Your Collaborative Mindset
UserTesting values teamwork, so be ready to discuss your experiences working cross-functionally. Share specific examples of how you've collaborated with different teams to achieve common goals.
✨Demonstrate Attention to Detail
As a Pricing Coordinator, you'll need to manage multiple moving parts. Prepare to discuss how you ensure accuracy in your work and provide examples of how your attention to detail has positively impacted past projects.
