Senior Total Rewards Partner in London

We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers. Let’s build experiences people love—together.

The Opportunity

We’re looking for an experienced and strategic Senior Total Rewards Partner to join our global People team. This is a highly operational role with an equal focus on benefits administration and broader Total Rewards programs. As the sole dedicated Total Rewards team member supporting these regions, you’ll play a critical role in owning and executing key programs while serving as a trusted subject matter expert across the organization. This role is ideal for someone who thrives in a hands-on environment, enjoys solving complex problems, and can operate independently in a fast-paced, global organization. In this role, you’ll lead benefits administration across EMEA, APAC, and Canada while supporting global compensation programs that help attract, retain, and support our employees worldwide.

Responsibilities

• Lead the day-to-day administration of employee benefits programs across EMEA, APAC, and Canada, including health, wellness, retirement, and insurance offerings.
• Manage annual benefits enrollment processes and partner with external vendors, brokers, and internal stakeholders to ensure a smooth employee experience.
• Ensure compliance with country-specific regulations and internal governance standards across all supported regions.
• Serve as a subject matter expert for regional benefits programs, resolving escalated employee inquiries and supporting People team partners globally.
• Lead participation in compensation surveys, including job matching, data submissions, and market analysis across multiple geographies.
• Maintain salary structures, pay ranges, geographic differentials, and benchmarking practices to support equitable and competitive compensation decisions.
• Support annual compensation planning cycles, including merit, bonus, equity, and promotional review processes.
• Develop compensation tools, dashboards, and reporting to support data-driven decision-making and operational excellence.
• Conduct pay equity analyses and support compensation philosophy documentation, communication materials, and manager guidance.
• Manage relationships with benefits vendors, including renewals, service reviews, invoice reconciliation, and escalation management.
• Partner with cross-functional stakeholders on Total Rewards initiatives, process improvements, policy harmonization, and global projects, including M&A integrations.
• Maintain data integrity within Workday and other HR systems while supporting reporting, analytics, and ongoing process enhancements.

Requirements

• 5–7+ years of progressive experience in HR/People functions with a strong focus on Total Rewards, including both compensation and benefits administration.
• Demonstrated experience managing international benefits programs across EMEA, APAC, and/or Canada, with knowledge of regional regulations and market practices.
• Hands-on experience with compensation surveys such as Radford, Mercer, or WTW, including salary benchmarking and structure maintenance.
• Experience supporting annual compensation cycles, including merit increases, bonus planning, equity reviews, and promotions.
• Strong analytical and quantitative skills with the ability to interpret complex data and translate insights into actionable recommendations.
• Experience using Workday or similar HRIS platforms for reporting, analytics, and data management.
• Excellent organizational and project management skills with strong attention to detail and the ability to manage multiple priorities effectively.
• Strong communication and stakeholder management skills with the ability to build trusted partnerships across global teams.
• Ability to manage sensitive and confidential information with discretion and professionalism.
• Experience working in a global or matrixed organization is highly desirable.
• Professional certifications such as CCP or GRP are considered a plus.
• Fluency in English required; additional European language skills such as Spanish or French are a plus.
• Ability to work in a hybrid or remote environment, depending on location.

Don’t meet every single requirement but excited about the role? We encourage you to apply. Research shows that some candidates are less likely to apply unless they meet 100% of the qualifications—but you may be exactly who we’re looking for. Diverse perspectives drive innovation, and we’re committed to building a team with a wide range of backgrounds, experiences, and skills.

Application Process

• Meet with a Recruiter
• Meet the Hiring Manager
• Participate in a Panel Interview
• Final Interview (if applicable)
• Offer Stage

Accommodations

At UserTesting, we’re committed to creating inclusive and accessible experiences for all candidates. We believe diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at talentexperience@usertesting.com.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.