At a Glance
- Tasks: Join us to build and maintain AI infrastructure and cloud systems that power exceptional customer experiences.
- Company: UserTesting, a leader in human insight, transforming how companies connect with customers.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Be at the forefront of AI technology and make a real impact on user experience.
- Qualifications: 5+ years in cloud infrastructure, DevOps, and hands-on AI tooling experience.
The predicted salary is between 60000 - 80000 £ per year.
We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers. Let’s build experiences people love—together.
Overview
We are seeking a highly skilled and proactive IT Infrastructure Engineer with deep expertise in cloud and DevOps practices and a strong working knowledge of AI tooling and infrastructure. This role sits at the intersection of modern cloud infrastructure engineering and the rapidly evolving AI enablement space. You will play a hands-on IC role in deploying and maintaining the AI tools, agents, hosting environments, and cloud infrastructure that support UserTesting’s broader AI initiatives, along with other infrastructure and IT responsibilities. Target ratio is an 80/20 split of AI “building” vs traditional cloud infrastructure/IT work.
Key Responsibilities
- AI Enablement & Infrastructure
- Set up, configure, and maintain MCP (Model Context Protocol) servers that connect AI systems to internal tools and data sources, including scoping access, managing credentials, and troubleshooting integrations.
- Design, provision, and support hosting environments for internally built AI applications ranging from lightweight PaaS deployments to full cloud infrastructure on AWS/GCP (VPCs, compute, containers, load balancing) depending on the app’s complexity and scale requirements.
- Familiarity with AI features within existing SaaS platforms (e.g., Atlassian Rovo, Slack AI, Okta AI, ChatGPT, Google Gemini).
- Provision and support AI agent/application infrastructure: service accounts, API key management, permissions scoping, rate limit monitoring, and access auditing for agents operating across internal systems and cloud environments.
- Build and maintain CI/CD pipelines and infrastructure-as-code (e.g., Terraform, CloudFormation) to support repeatable, secure deployment of AI-hosted applications and supporting services.
- Maintain documentation for all AI integrations and hosted environments, including architecture diagrams, access maps, runbooks, cost/usage tracking, and troubleshooting guides.
- Stay current on the AI tooling and cloud ecosystem and proactively identify tools, platforms, or integrations that could benefit the IT team or the broader organization.
- Cloud Infrastructure & DevOps
- Support the administration of UserTesting’s IT cloud infrastructure (AWS and/or GCP) and DevOps toolset across the organization as it relates to IT’s AI Infrastructure.
- Become a subject matter expert for AI-hosted platforms, cloud integrations, and supporting infrastructure.
- Monitor uptime, performance, and cost of hosted AI applications; implement alerting and observability (e.g., Datadog, CloudWatch, GCO) to catch issues before they affect users.
- Identify, prioritize, and address technical debt across cloud infrastructure, deployment pipelines, and integrations.
- Partner with other IT System Admins and Engineering/Security teams to improve reliability, automation, documentation, and supportability of hosted environments.
- Support & Collaboration
- Act as an escalation point for complex infrastructure and hosting issues for the IT support team.
- Collaborate with cross-functional teams (Security, Engineering, People Ops, etc.) to improve cloud governance, security posture, and AI tool/app hosting adoption.
- Stakeholder management; this role will act (at times) as a project lead in some capacity. The ability to interact, demo and collaborate with non-technical counterparts is critical.
- Document procedures, system changes, and troubleshooting workflows.
Role Requirements
- Able to work Monday through Friday in the UK / Spain (Barcelona) timezones.
- 5+ years of experience with cloud infrastructure and/or DevOps engineering, ideally with direct AWS and/or GCP experience (compute, networking/VPCs, IAM, storage).
- Practical experience deploying and hosting applications across cloud infrastructure (AWS/GCP).
- Hands-on experience with AI Concepts like MCP, AI Agents, and other AI related technologies.
- Strong scripting & automation skills in Python and/or Bash, working knowledge of Git for version control, and comfort with JSON/YAML for config and API work.
- Experience with containerization (Docker / Podman) and container orchestration (e.g., Kubernetes, ECS, or Cloud Run), including running and troubleshooting containerized services; experience with MCP servers or similar tooling a plus.
- Experience with infrastructure-as-code tooling (e.g., Terraform, CloudFormation, Pulumi) and CI/CD pipelines (e.g., GitHub Actions).
- Familiarity with API-based integrations managing keys, scoping permissions, reading docs, and troubleshooting connectivity issues.
- Ability to train and mentor IT staff on infrastructure and DevOps practices as they apply to your role and function.
- Familiarity with IDP tools like Okta, as well as the concepts of OAuth and SSO from an infrastructure/security perspective.
- Certifications in cloud or AI platforms are a plus (e.g., AWS, Google Cloud, Anthropic), but demonstrated hands-on experience is valued more highly and be prepared to explain this experience with real-world examples.
- Ability to learn in a constantly shifting environment. We will do our best to manage processes, but the field of AI (and its infrastructure demands) is new and growing. Change is unavoidable.
- Don’t meet every single requirement but excited about the role? We encourage you to apply. Research shows that some candidates are less likely to apply unless they meet 100% of the qualifications—but you may be exactly who we’re looking for. Diverse perspectives drive innovation, and we’re committed to building a team with a wide range of backgrounds, experiences, and skills.
Application Process
- Meet with a Recruiter
- Meet the Hiring Manager
- Participate in a Panel Interview
- Final Interview (if applicable)
- Offer Stage
Accommodations
At UserTesting, we’re committed to creating inclusive and accessible experiences for all candidates. We believe diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at talentexperience@usertesting.com.
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
IT Infrastructure Engineer – AI employer: UserTesting
UserTesting is an exceptional employer that fosters a dynamic and inclusive work culture in the vibrant city of Edinburgh. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, ensuring that our team members thrive both personally and professionally. Our hybrid work model promotes flexibility, allowing you to balance your professional ambitions with a fulfilling personal life, all while being part of a passionate team dedicated to driving innovation in customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure Engineer – AI
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what UserTesting values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges UserTesting might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at UserTesting!
✨Direct Apply to UserTesting
Let's not forget to apply directly through the UserTesting website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Infrastructure Engineer – AI
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at UserTesting.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at UserTesting. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at UserTesting
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
