At a Glance
- Tasks: Help customers enhance their UX research and insights using our innovative platform.
- Company: Join UserTesting, a leader in human insight and customer experience.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on diverse perspectives.
- Why this job: Make a real impact by transforming how companies connect with their customers.
- Qualifications: 3+ years in UX research or design; fluent in French.
We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers. Let’s build experiences people love—together.
The Opportunity
We’re hiring an Insights Partner to serve as the primary post-sale value partner for a portfolio of customers. In this role, you’ll partner closely with Account Executives to help customers adopt UserTesting, increase repeat usage, embed insights into everyday workflows, and build stronger research and feedback practices across their teams. This role is ideal for someone with hands-on UX research, UX design, customer insights, or human-centered design experience who enjoys working directly with customers and translating research best practices into practical, actionable guidance. You’ll help customers understand the “job” they hired UserTesting to do and guide them toward the right mix of platform capabilities, workflows, enablement, and Professional Services support to achieve their goals. You’ll also stay current on UserTesting capabilities and the broader insights ecosystem, helping customers apply new technologies and best practices to improve decision-making across product, design, marketing, CX, and business teams.
Responsibilities
- Serve as the primary post-sale value partner for a portfolio of customer accounts.
- Help customers define success with UserTesting and develop adoption plans aligned to their business goals.
- Drive platform adoption, repeat usage, workflow integration, and broader organizational engagement.
- Advise customers on research and insights best practices, methodology selection, and workflow integration.
- Translate research concepts into practical guidance for stakeholders with varying levels of research experience.
- Partner closely with Account Executives on account planning, renewals, value reviews, and expansion opportunities.
- Identify customer risks related to adoption, engagement, or value realization and proactively recommend solutions.
- Connect customers to the appropriate internal resources, including Support, Product, Finance, Enablement, and Professional Services teams.
- Maintain customer engagement insights and documentation using tools such as Planhat, Gong, and Salesforce.
Requirements
- 3+ years of experience in UX research, UX design, customer insights, product insights, research operations, human-centered design, or a related field.
- Fluent French, spoken and written; You will be communicating with our customers in French.
- Hands-on experience conducting or supporting research using qualitative and quantitative methods such as usability testing, interviews, surveys, journey mapping, or benchmarking.
- Experience working within product, design, research, insights, or customer experience organizations.
- Strong ability to translate research best practices into practical guidance for non-research audiences.
- Excellent facilitation, communication, storytelling, and stakeholder management skills.
- Ability to influence cross-functional stakeholders without direct authority.
- Strong customer orientation with the ability to build trust and credibility quickly.
- Comfortable working in a fast-paced, evolving environment with multiple priorities.
- Strong organizational skills and experience managing a portfolio of customer relationships.
- Business acumen and the ability to connect customer goals to platform adoption and value realization.
- Experience with insights or research platforms such as UserTesting, UserZoom, Qualtrics, Medallia, Dovetail, Maze, or similar tools is preferred.
- Experience in SaaS, consulting, advisory, enablement, customer success, or professional services environments is a plus.
- Ability to travel approximately 5-10% travel to meet with customers, facilitate strategic conversations, and strengthen executive and stakeholder relationships.
Don’t meet every single requirement but excited about the role? We encourage you to apply. Research shows that some candidates are less likely to apply unless they meet 100% of the qualifications—but you may be exactly who we’re looking for. Diverse perspectives drive innovation, and we’re committed to building a team with a wide range of backgrounds, experiences, and skills.
Application Process
- Meet with a Recruiter
- Meet the Hiring Manager
- Participate in a Panel Interview
- Final Interview (if applicable)
- Offer Stage
Accommodations
At UserTesting, we’re committed to creating inclusive and accessible experiences for all candidates. We believe diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at talentexperience@usertesting.com.
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
Insights Partner - UX Research (French Speaking) employer: UserTesting
UserTesting is an exceptional employer that fosters a dynamic and inclusive work culture in the vibrant city of Edinburgh. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, ensuring that our team members thrive both personally and professionally. Our hybrid work model promotes flexibility, allowing you to balance your professional ambitions with a fulfilling personal life, all while being part of a passionate team dedicated to driving innovation in customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Insights Partner - UX Research (French Speaking)
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at UserTesting for a Insights Partner - UX Research (French Speaking), make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like UserTesting before they go live!
We think you need these skills to ace Insights Partner - UX Research (French Speaking)
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Insights Partner - UX Research (French Speaking) at UserTesting, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work UserTesting does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to UserTesting. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at UserTesting.
How to prepare for a job interview at UserTesting
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with UserTesting, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. UserTesting might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at UserTesting!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what UserTesting is looking for.
