At a Glance
- Tasks: Drive customer success by enhancing UX research and embedding insights into workflows.
- Company: UserTesting, a leader in human insight with a focus on customer collaboration.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to elevating research practices across various industries.
- Why this job: Make a real impact by transforming customer insights into actionable strategies.
- Qualifications: Experience in UX research/design and a passion for customer engagement.
The predicted salary is between 31500 - 38500 £ per year.
User Testing, a leader in human insight, seeks an Insights Partner to drive post-sale value across a portfolio of customers.
You'll collaborate with Account Executives to boost adoption, embed insights into workflows, and elevate research practices across teams.
The role suits someone with hands-on UX research/design, customer insights, or human-centered design who enjoys working directly with customers and translating best practices into actionable guidance.
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Insights Partner, UX Research — Customer Success employer: UserTesting
UserTesting is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals passionate about user experience and customer insights. Located in the vibrant United Kingdom, employees benefit from ample opportunities for personal and professional growth, alongside a commitment to driving meaningful impact for clients. With a focus on teamwork and continuous learning, UserTesting empowers its Insights Partners to thrive in their roles while contributing to the success of diverse stakeholders.
StudySmarter Expert Advice🤫
We think this is how you could land Insights Partner, UX Research — Customer Success
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at UserTesting for a Insights Partner, UX Research — Customer Success, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like UserTesting before they go live!
We think you need these skills to ace Insights Partner, UX Research — Customer Success
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Insights Partner, UX Research — Customer Success at UserTesting, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work UserTesting does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to UserTesting. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at UserTesting.
How to prepare for a job interview at UserTesting
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with UserTesting, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. UserTesting might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at UserTesting!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what UserTesting is looking for.
