At a Glance
- Tasks: Help customers maximise their use of UserTesting and enhance their research practices.
- Company: Join UserTesting, a leader in human insight and customer experience.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on diverse perspectives and innovation.
- Why this job: Make a real impact by transforming how companies connect with their customers.
- Qualifications: 3+ years in UX research or design, fluent in French, and strong communication skills.
The predicted salary is between 63000 - 77000 £ per year.
We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers. Let’s build experiences people love—together.
The Opportunity
We’re hiring an Insights Partner to serve as the primary post-sale value partner for a portfolio of customers. In this role, you’ll partner closely with Account Executives to help customers adopt UserTesting, increase repeat usage, embed insights into everyday workflows, and build stronger research and feedback practices across their teams. This role is ideal for someone with hands-on UX research, UX design, customer insights, or human-centered design experience who enjoys working directly with customers and translating research best practices into practical, actionable guidance. You’ll help customers understand the “job” they hired UserTesting to do and guide them toward the right mix of platform capabilities, workflows, enablement, and Professional Services support to achieve their goals. You’ll also stay current on UserTesting capabilities and the broader insights ecosystem, helping customers apply new technologies and best practices to improve decision-making across product, design, marketing, CX, and business teams.
Responsibilities
- Serve as the primary post-sale value partner for a portfolio of customer accounts.
- Help customers define success with UserTesting and develop adoption plans aligned to their business goals.
- Drive platform adoption, repeat usage, workflow integration, and broader organizational engagement.
- Advise customers on research and insights best practices, methodology selection, and workflow integration.
- Translate research concepts into practical guidance for stakeholders with varying levels of research experience.
- Partner closely with Account Executives on account planning, renewals, value reviews, and expansion opportunities.
- Identify customer risks related to adoption, engagement, or value realization and proactively recommend solutions.
- Connect customers to the appropriate internal resources, including Support, Product, Finance, Enablement, and Professional Services teams.
- Maintain customer engagement insights and documentation using tools such as Planhat, Gong, and Salesforce.
Requirements
- 3+ years of experience in UX research, UX design, customer insights, product insights, research operations, human-centered design, or a related field.
- Fluent French, spoken and written; You will be communicating with our customers in French.
- Hands-on experience conducting or supporting research using qualitative and quantitative methods such as usability testing, interviews, surveys, journey mapping, or benchmarking.
- Experience working within product, design, research, insights, or customer experience organizations.
- Strong ability to translate research best practices into practical guidance for non-research audiences.
- Excellent facilitation, communication, storytelling, and stakeholder management skills.
- Ability to influence cross-functional stakeholders without direct authority.
- Strong customer orientation with the ability to build trust and credibility quickly.
- Comfortable working in a fast-paced, evolving environment with multiple priorities.
- Strong organizational skills and experience managing a portfolio of customer relationships.
- Business acumen and the ability to connect customer goals to platform adoption and value realization.
- Experience with insights or research platforms such as UserTesting, UserZoom, Qualtrics, Medallia, Dovetail, Maze, or similar tools is preferred.
- Experience in SaaS, consulting, advisory, enablement, customer success, or professional services environments is a plus.
- Ability to travel approximately 5-10% travel to meet with customers, facilitate strategic conversations, and strengthen executive and stakeholder relationships.
Don’t meet every single requirement but excited about the role? We encourage you to apply. Research shows that some candidates are less likely to apply unless they meet 100% of the qualifications—but you may be exactly who we’re looking for. Diverse perspectives drive innovation, and we’re committed to building a team with a wide range of backgrounds, experiences, and skills.
Application Process
- Meet with a Recruiter
- Meet the Hiring Manager
- Participate in a Panel Interview
- Final Interview (if applicable)
- Offer Stage
Accommodations
At UserTesting, we’re committed to creating inclusive and accessible experiences for all candidates. We believe diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at talentexperience@usertesting.com.
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
Insights Partner (French Speaking) employer: UserTesting
UserTesting is an exceptional employer that fosters a dynamic and inclusive work culture in the vibrant city of Edinburgh. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, ensuring that our team members thrive both personally and professionally. Our hybrid work model promotes flexibility, allowing you to balance your professional ambitions with a fulfilling personal life, all while being part of a passionate team dedicated to driving innovation in customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Insights Partner (French Speaking)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at UserTesting. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like UserTesting before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Insights Partner (French Speaking)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to UserTesting:Your cover letter is your chance to shine! Tell us why you want to work at UserTesting specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at UserTesting!
How to prepare for a job interview at UserTesting
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
