At a Glance
- Tasks: Partner with customers to enhance their experience and drive platform adoption.
- Company: Join UserTesting, a leader in human insight and customer experience.
- Benefits: Inclusive culture, professional growth, and the chance to make a real impact.
- Other info: Dynamic team environment with opportunities for travel and personal development.
- Why this job: Help shape exceptional customer experiences using cutting-edge insights and research.
- Qualifications: 3+ years in UX research or design, strong communication skills, and customer-focused mindset.
The predicted salary is between 50000 - 65000 £ per year.
We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers. Let’s build experiences people love—together.
The Opportunity
We’re hiring an Insights Partner to serve as the primary post-sale value partner for a portfolio of customers. In this role, you’ll partner closely with Account Executives to help customers adopt UserTesting, increase repeat usage, embed insights into everyday workflows, and build stronger research and feedback practices across their teams. This role is ideal for someone with hands-on UX research, UX design, customer insights, or human-centered design experience who enjoys working directly with customers and translating research best practices into practical, actionable guidance. You’ll help customers understand the “job” they hired UserTesting to do and guide them toward the right mix of platform capabilities, workflows, enablement, and Professional Services support to achieve their goals. You’ll also stay current on UserTesting capabilities and the broader insights ecosystem, helping customers apply new technologies and best practices to improve decision-making across product, design, marketing, CX, and business teams.
Responsibilities
- Serve as the primary post-sale value partner for a portfolio of customer accounts.
- Help customers define success with UserTesting and develop adoption plans aligned to their business goals.
- Drive platform adoption, repeat usage, workflow integration, and broader organizational engagement.
- Advise customers on research and insights best practices, methodology selection, and workflow integration.
- Translate research concepts into practical guidance for stakeholders with varying levels of research experience.
- Partner closely with Account Executives on account planning, renewals, value reviews, and expansion opportunities.
- Identify customer risks related to adoption, engagement, or value realization and proactively recommend solutions.
- Connect customers to the appropriate internal resources, including Support, Product, Finance, Enablement, and Professional Services teams.
- Maintain customer engagement insights and documentation using tools such as Planhat, Gong, and Salesforce.
Requirements
- 3+ years of experience in UX research, UX design, customer insights, product insights, research operations, human-centered design, or a related field.
- Hands-on experience conducting or supporting research using qualitative and quantitative methods such as usability testing, interviews, surveys, journey mapping, or benchmarking.
- Experience working within product, design, research, insights, or customer experience organizations.
- Strong ability to translate research best practices into practical guidance for non-research audiences.
- Excellent facilitation, communication, storytelling, and stakeholder management skills.
- Ability to influence cross-functional stakeholders without direct authority.
- Strong customer orientation with the ability to build trust and credibility quickly.
- Comfortable working in a fast-paced, evolving environment with multiple priorities.
- Strong organizational skills and experience managing a portfolio of customer relationships.
- Business acumen and the ability to connect customer goals to platform adoption and value realization.
- Experience with insights or research platforms such as UserTesting, UserZoom, Qualtrics, Medallia, Dovetail, Maze, or similar tools is preferred.
- Experience in SaaS, consulting, advisory, enablement, customer success, or professional services environments is a plus.
- Ability to travel approximately 5-10% to meet with customers, facilitate strategic conversations, and strengthen executive and stakeholder relationships.
Don’t meet every single requirement but excited about the role? We encourage you to apply. Research shows that some candidates are less likely to apply unless they meet 100% of the qualifications—but you may be exactly who we’re looking for. Diverse perspectives drive innovation, and we’re committed to building a team with a wide range of backgrounds, experiences, and skills.
Application Process
- Meet with a Recruiter
- Meet the Hiring Manager
- Participate in a Panel Interview
- Final Interview (if applicable)
- Offer Stage
Accommodations
At UserTesting, we’re committed to creating inclusive and accessible experiences for all candidates. We believe diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at talentexperience@usertesting.com.
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
Insights Partner employer: UserTesting
UserTesting is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to drive meaningful change in customer experience through innovative insights. With a strong commitment to professional growth, employees have access to extensive resources and support, ensuring they can thrive in their roles while collaborating with a passionate team dedicated to transforming how organizations connect with their customers. Located in a vibrant area, UserTesting offers unique advantages such as flexible working arrangements and a focus on employee well-being, making it an ideal place for those seeking a rewarding career in UX research and customer insights.
StudySmarter Expert Advice🤫
We think this is how you could land Insights Partner
✨Tip Number 1
Get to know UserTesting inside out! Familiarise yourself with our platform and the insights ecosystem. This way, when you chat with potential employers, you can show off your knowledge and how you can help customers achieve their goals.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals—who doesn’t love a good foot in the door?
✨Tip Number 3
Prepare for those interviews by practising common questions related to UX research and customer insights. Think about how you can translate your experience into practical guidance for non-research audiences—this is key for the Insights Partner role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the UserTesting team. Let’s build experiences people love—together!
We think you need these skills to ace Insights Partner
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping customers craft exceptional experiences and how your background aligns with our mission.
Tailor Your Experience:Make sure to highlight your relevant experience in UX research or customer insights. We’re looking for specific examples that demonstrate how you've successfully translated research into actionable guidance for teams.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your skills and experiences in a way that's easy to understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Insights Partner role. We can’t wait to hear from you!
How to prepare for a job interview at UserTesting
✨Know Your Stuff
Make sure you’re well-versed in UserTesting’s platform and its capabilities. Familiarise yourself with the latest trends in UX research and customer insights, so you can speak confidently about how these can benefit potential clients.
✨Showcase Your Experience
Prepare to discuss your hands-on experience in UX research or design. Be ready to share specific examples of how you've translated research into actionable insights for stakeholders, as this will demonstrate your ability to add value to customers.
✨Engage with Real Scenarios
Think of real-life scenarios where you’ve helped clients adopt new tools or methodologies. Use these examples to illustrate your problem-solving skills and how you can help customers integrate UserTesting into their workflows.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their current challenges with customer insights or how they envision the future of user experience, which will highlight your proactive approach and genuine interest.
