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- Tasks: Support engagement and retention initiatives through creative marketing experiments.
- Company: Join UserTesting, a leader in human insight and customer experience.
- Benefits: Gain hands-on experience in a dynamic growth marketing role.
- Why this job: Make a real impact by helping companies understand their customers better.
- Qualifications: Pursuing a degree in Marketing or related field; analytical mindset required.
- Other info: Diverse and inclusive environment with opportunities for personal growth.
The predicted salary is between 500 - 1500 £ per month.
We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.
Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers. Let’s build experiences people love—together.
The Growth Marketing Intern – Participant Engagement & Experimentation will join the Growth team to support engagement and retention initiatives across the UserTesting Network. Reporting to the Growth Lead, this role will focus on ideating, documenting, executing, and analyzing engagement experiments across Klaviyo and Intercom. Working closely with the Panel Growth team members, you will help translate the Participant Engagement strategy into structured experimentation. This includes building audience segments, launching campaigns, tracking performance, documenting insights, and iterating based on results. This is a hands-on growth role designed for someone who is curious about experimentation, data-driven marketing, and lifecycle optimization. You will gain direct exposure to real-world growth experimentation frameworks and performance analysis in a high-impact environment.
Responsibilities
- Ideate and propose engagement experiments aligned with activation and retention goals
- Build audience segments and execute campaigns within Klaviyo and Intercom
- Design and run structured A/B tests across messaging, subject lines, timing, and targeting
- Track and analyze campaign performance (open rate, CTR, activation rate, reactivation rate)
- Maintain a structured experimentation log including hypotheses, KPIs, results, and learnings
- Iterate on campaigns based on performance insights and recommend optimizations
- Collaborate with Growth Managers to prioritize experiments and align with broader growth objectives
Requirements
- Currently pursuing or recently completed a degree in Marketing, Business, Economics, Data Analytics, or a related field
- Strong analytical mindset and comfort working with data (Excel/Google Sheets required)
- Hands-on experience with engagement and retention, CRM, or email marketing platforms (e.g., Klaviyo, Intercom) is a plus
- Basic understanding of A/B testing and experimentation principles
- Strong attention to detail and ability to manage multiple manual processes accurately
- Clear written communication skills
- Fluent in English
- French or German would be a plus
Nice To Have
- Experience in analyzing campaign performance and extracting actionable insights
- Familiarity with growth experimentation frameworks
Don’t meet every single requirement but excited about the role? We encourage you to apply! Research shows that underrepresented groups may hesitate to apply unless they meet every qualification. But your unique background could be just what we need to build a stronger, more innovative team. We’re committed to creating a diverse and inclusive environment—because different perspectives drive better experiences.
Accommodations
At UserTesting, we’re committed to providing inclusive and accessible experiences for candidates. If you require any accommodations or have specific requests to tailor the interview process to your needs, please contact us at talentexperience@usertesting.com.
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
Growth Marketing Intern employer: UserTesting
Contact Detail:
UserTesting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Growth Marketing Intern
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Show your passion! When you get an interview, let your enthusiasm for growth marketing shine through. Share your ideas and how you can contribute to UserTesting's mission.
✨Tip Number 3
Prepare for those tricky questions! Research common interview questions for marketing roles and practice your responses. We want to see how you think and solve problems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Growth Marketing Intern
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for growth marketing shine through! We want to see that you're genuinely excited about the role and how you can contribute to our mission of crafting exceptional customer experiences.
Be Data-Driven: Since this role is all about experimentation and analysis, make sure to highlight any relevant experience you have with data. Whether it's using Excel or Google Sheets, show us how you've used data to drive decisions in past projects or studies.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the Growth Marketing Intern role. We love seeing candidates who take the extra step to connect their background with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and really interested in joining our team!
How to prepare for a job interview at UserTesting
✨Know Your Tools
Familiarise yourself with Klaviyo and Intercom before the interview. Understand their features and how they can be used for engagement and retention. This will show your enthusiasm for the role and your readiness to hit the ground running.
✨Show Off Your Analytical Skills
Prepare to discuss any past experiences where you've worked with data, especially in marketing contexts. Be ready to explain how you tracked performance metrics and what insights you derived from them. This will demonstrate your analytical mindset, which is crucial for this position.
✨Experimentation Mindset
Brush up on A/B testing principles and be prepared to share your thoughts on how you would approach designing an experiment. Think of examples where you’ve tested different strategies and what you learned from those experiences. This will highlight your curiosity and hands-on approach to growth marketing.
✨Communicate Clearly
Since clear written communication is key, practice articulating your thoughts concisely. You might even want to prepare a brief summary of a project or experience that showcases your skills. This will help you convey your ideas effectively during the interview.