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For Companies At a Glance
- Tasks: Lead global office strategy and ensure engaging workplace environments.
- Company: UserTesting is a leader in human insights, helping businesses connect with their audiences.
- Benefits: Enjoy a collaborative culture, flexible work options, and opportunities for growth.
- Why this job: Join a passionate team transforming customer experiences and making a real impact.
- Qualifications: Experience in workplace operations and strong project management skills are essential.
- Other info: Diverse candidates are encouraged to apply; we value unique perspectives.
The predicted salary is between 36000 - 60000 £ per year.
We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.
We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.
Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.
Let’s build experiences people love—together.
About Us
We’re UserTesting, a leader in human insights. We believe the path to human understanding and great experiences starts with a shared perspective—seeing and hearing how someone interacts with the world around them. At UserTesting, you’ll help organizations discover the human side of business—transforming how they collaborate, innovate, and bring new ideas to market.
With more than 3,400 customers across 50 countries—including 75 of the Fortune 100—UserTesting empowers businesses to connect with their audiences in ways that are naturally and intentionally human. If you\’re ready to help build the engine for human understanding, we\’d love to meet you.
The Opportunity
We\’re looking for a Global Workplace Partner to lead the operational strategy and execution of our office environments around the world. You’ll be responsible for driving global standards in compliance, safety, and experience—ensuring our workplaces are engaging, efficient, and aligned with the needs of our teams.
In this role, you’ll directly manage critical workplace programs, partner with cross-functional teams, and lead our network of Site Coordinators to create a consistent and world-class workplace experience across the globe. You’ll report into the Head of People Operations.
The Team
Our People Team spans across the U.S., Canada, UK, Spain, and France, and includes functions like People Business Partners, People Ops, IDEB, Employee Experience, L&D, Workplace and Culture, and Talent Acquisition. We’re a collaborative, people-first group committed to creating a great experience for every employee—wherever they’re based.
What You’ll Be Doing
Operational Leadership
- Own our global office strategy—space planning, openings/closures, and utilization
- Manage workspace provider relationships (e.g. WeWork strategy)
- Develop and manage global workplace operations and experience standards
- Maintain open feedback channels for employee workplace concerns
Compliance and Safety
- Lead global emergency preparedness, evacuation plans, and response protocols
- Ensure workplace compliance and maintain updated safety documentation
- Manage visitor access and security consistency across office locations
- Coordinate fire warden and first aider training programs
- Oversee ergonomic assessments and accommodations
Site Coordination
- Own global workplace task execution across all office locations
- Partner with Site Coordinators to maintain operational consistency
- Assess site-level staffing needs and support models
- Collaborate across HR, Legal, People Experience, EAs, and more to align efforts
- Support the transition of responsibilities to appropriate teams where needed
What We’re Looking For
- Extensive experience in workplace operations, facilities, or office services within a global, multi-site environment
- Proven success managing vendors and compliance across geographies
- Strong project management and organizational skills
- Strategic mindset with a hands-on approach to execution
- Ability to build strong cross-functional relationships and influence stakeholders
- Comfort working in fast-paced, high-growth settings
Don’t meet every single requirement but excited about the role?
We encourage you to apply! Research shows some groups are less likely to apply unless they meet every requirement—but you might be just the right person for this or other roles. We believe diverse perspectives foster the innovation we need to thrive, and we’re committed to building a team that reflects a variety of backgrounds, experiences, and skills.
Application Process
Meet with a Recruiter
Meet the Hiring Manager
Skill & Stakeholder Interviews
Offer Stage
Accommodations
At UserTesting, we’re committed to creating inclusive and accessible experiences for all candidates. If you need accommodations or have specific requests during the interview process, please contact us at: talentexperience@usertesting.com. If you\’d prefer to speak to someone directly, just let us know.
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
General Business, Management, and Business Development
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Industries
Software Development
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Global Workplace Partner employer: UserTesting
Contact Detail:
UserTesting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Workplace Partner
✨Tip Number 1
Familiarise yourself with UserTesting's mission and values. Understanding how they empower teams to enhance customer experiences will help you align your answers during interviews and demonstrate your passion for their goals.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage in your discussions.
✨Tip Number 3
Prepare specific examples of your past workplace operations experience that showcase your project management skills and ability to influence stakeholders. Tailoring these examples to reflect UserTesting's global environment will make a strong impression.
✨Tip Number 4
Stay updated on trends in workplace operations and safety compliance. Being knowledgeable about current best practices will not only help you in interviews but also show your commitment to creating engaging and efficient work environments.
We think you need these skills to ace Global Workplace Partner
Some tips for your application 🫡
Understand the Role: Before applying, take time to thoroughly understand the responsibilities and requirements of the Global Workplace Partner position. Tailor your application to highlight how your experience aligns with their operational leadership and compliance needs.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in workplace operations and project management. Use specific examples that demonstrate your success in managing vendors and compliance across multiple locations.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for UserTesting and the role. Highlight your strategic mindset and hands-on approach, and explain how you can contribute to creating engaging and efficient workplace environments.
Showcase Your Soft Skills: UserTesting values strong cross-functional relationships and stakeholder influence. In your application, provide examples of how you've successfully collaborated with diverse teams and managed workplace concerns effectively.
How to prepare for a job interview at UserTesting
✨Understand the Company Culture
Before your interview, take some time to research UserTesting's culture and values. Familiarise yourself with their mission of crafting exceptional customer experiences and how they empower teams. This will help you align your answers with what they value in a Global Workplace Partner.
✨Showcase Your Project Management Skills
Given the role's focus on operational leadership and project management, be prepared to discuss specific examples from your past experience. Highlight how you've successfully managed workplace operations or vendor relationships in a global setting, demonstrating your strategic mindset and hands-on approach.
✨Prepare for Cross-Functional Collaboration Questions
UserTesting emphasises collaboration across various teams. Think of instances where you've built strong relationships with cross-functional teams and influenced stakeholders. Be ready to share how you navigated challenges and achieved successful outcomes through teamwork.
✨Demonstrate Your Compliance Knowledge
As compliance and safety are key aspects of this role, brush up on relevant regulations and best practices. Be prepared to discuss how you've ensured compliance in previous roles, including any experience with emergency preparedness or safety documentation.
