At a Glance
- Tasks: Own and evolve the Internal Developer Platform to enhance software delivery for engineers.
- Company: Join UserTesting, a leader in human insight and customer experience innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Diverse team environment with a commitment to inclusion and accessibility.
- Why this job: Shape the future of developer experience with cutting-edge AI capabilities.
- Qualifications: Experience in production systems, CI/CD, and strong coding skills in Node.js, Python, or Go.
The predicted salary is between 70000 - 90000 £ per year.
We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers. Let’s build experiences people love—together.
The Opportunity
At UserTesting, the Developer Experience (DX) team builds and operates the Internal Developer Platform (IDP) that engineers use to build, test, ship, and operate software. Our goal is simple: make it easy for engineers to ship high-quality software quickly and safely through self-service, well-defined paved roads, and fast feedback loops. We treat the platform as a product: engineers are our users, and adoption, usability, and measurable impact matter as much as technical excellence. This role focuses on owning and evolving the Internal Developer Platform at scale, including software delivery systems, service lifecycle workflows, and platform APIs. You will also help define and build an Agentic Developer Platform, applying AI through structured, enterprise-grade workflows that improve developer productivity (e.g., debugging assistance, delivery insights, and safe automation with guardrails).
What You’ll Do
- Own the Internal Developer Platform (IDP) as a product, including roadmap, platform capabilities, and developer-facing workflows.
- Design and evolve the software delivery lifecycle, including CI/CD, automated validation, release orchestration, and rollback mechanisms.
- Build and maintain paved-road workflows that enable self-service for common tasks (service creation, environment provisioning, deployment, observability, incident response).
- Define and manage a platform service catalog and APIs, enabling discoverability and standardization across teams.
- Improve developer feedback loops by strengthening observability, diagnosability, and actionable signals across build and runtime systems.
- Establish platform guardrails and standards that balance consistency with team autonomy.
- Drive adoption of platform capabilities through usability, documentation, and close collaboration with engineering teams.
- Build and operate an Agentic Developer Platform that applies AI to delivery insights, workflow automation, developer assistance, and safe, policy-aware actions.
- Ensure AI-powered workflows include clear boundaries, human-in-the-loop controls where needed, and observable outcomes.
What We’re Looking For
- Strong experience owning and delivering production systems or platforms end-to-end.
- Experience building or evolving Internal Developer Platforms, CI/CD systems, or developer tooling ecosystems.
- Ability to design for self-service, adoption, and developer usability, not just technical correctness.
- Proficiency in Node.js, Python, or Go.
- Experience with cloud infrastructure and containerized environments.
- Strong systems thinking across software delivery, observability, and automation.
- Ability to navigate ambiguity and drive technical direction independently across teams.
- Product mindset: you care about developer experience, adoption, and measurable outcomes.
Nice to Have
- Experience with Kubernetes, Terraform, or AWS.
- Experience improving software delivery performance at scale (e.g., lead time, reliability, deployment safety).
- Background in backend or distributed systems.
- Familiarity with observability practices and feedback loop design.
- Experience applying AI to engineering workflows, including LLM-powered agents, developer assistance systems, and automated workflows with built-in safeguards and evaluation.
Why This Role
- Own the platform: Shape and evolve the Internal Developer Platform used across UserTesting.
- High impact: Your work defines how engineering teams build, ship, and operate software.
- Platform as a product: Influence roadmap, adoption, and developer experience end-to-end.
- Agentic future: Build real, production-grade AI capabilities into the developer workflow.
Don’t meet every single requirement but excited about the role? We encourage you to apply. Research shows that some candidates are less likely to apply unless they meet 100% of the qualifications—but you may be exactly who we’re looking for. Diverse perspectives drive innovation, and we’re committed to building a team with a wide range of backgrounds, experiences, and skills.
Application Process
- Meet with a Recruiter
- Meet the Hiring Manager
- Participate in a Panel Interview
- Final Interview (if applicable)
- Offer Stage
Accommodations
At UserTesting, we’re committed to creating inclusive and accessible experiences for all candidates. We believe diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at talentexperience@usertesting.com.
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
Senior Platform Engineer, Internal Developer Platform & Developer Experience in Edinburgh employer: UserTesting
UserTesting is an exceptional employer that prioritises innovation and collaboration, fostering a vibrant work culture where engineers can thrive. With a strong focus on employee growth, we offer opportunities to shape the Internal Developer Platform and influence the developer experience, all while working in a supportive environment that values diverse perspectives and encourages creativity. Join us in our mission to transform customer experiences through cutting-edge technology and meaningful insights.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Platform Engineer, Internal Developer Platform & Developer Experience in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research UserTesting's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—definitely a foot in the door!
✨Tip Number 3
Prepare for those interviews! Think about how your experience aligns with the role of Senior Platform Engineer. Be ready to discuss specific examples of your work with CI/CD systems and developer tooling ecosystems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the UserTesting family.
We think you need these skills to ace Senior Platform Engineer, Internal Developer Platform & Developer Experience in Edinburgh
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about building exceptional developer experiences and how you can contribute to our mission.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience with Internal Developer Platforms and CI/CD systems. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your achievements and experiences in a way that’s easy for us to understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at UserTesting
✨Know the Product Inside Out
Before your interview, dive deep into UserTesting's Internal Developer Platform and understand its features. Familiarise yourself with how it enhances developer experience and the importance of usability and adoption. This will show that you’re not just technically savvy but also care about the end-user experience.
✨Showcase Your Systems Thinking
Be prepared to discuss your experience with software delivery systems and how you've improved observability and automation in past roles. Use specific examples to illustrate your ability to navigate ambiguity and drive technical direction independently. This will demonstrate your strong systems thinking and product mindset.
✨Prepare for Technical Questions
Brush up on your knowledge of Node.js, Python, or Go, as well as cloud infrastructure and containerized environments. Expect questions that assess your understanding of CI/CD processes and how you’ve implemented them in previous projects. Being able to articulate your technical expertise will be crucial.
✨Emphasise Collaboration and Feedback Loops
UserTesting values collaboration across teams, so be ready to discuss how you've driven adoption of platform capabilities through effective documentation and teamwork. Highlight any experiences where you improved feedback loops and how that impacted developer productivity. This will align with their goal of enhancing developer experience.
