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For Companies At a Glance
- Tasks: Drive growth and retention for strategic accounts while managing the full sales cycle.
- Company: UserTesting is a leader in human insights, helping brands create exceptional customer experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for remote work and professional growth.
- Why this job: Join a passionate team transforming how companies connect with customers through human understanding.
- Qualifications: Experience in enterprise SaaS sales and nurturing complex accounts is essential.
- Other info: Diversity is valued; all backgrounds are encouraged to apply.
The predicted salary is between 43200 - 72000 ÂŁ per year.
We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.
We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.
Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.
Let’s build experiences people love—together.
About Us
We’re UserTesting, a leader in human insights. We believe the path to truly great experiences starts with understanding—seeing and hearing how another person engages with the world. At UserTesting, you’ll help organizations discover the human side of business—transforming how they collaborate, innovate, and bring products and experiences to market.
Trusted by over 3,000 customers, including 75 of the Fortune 100, UserTesting accelerates growth, reduces costs, and enables organizations to close the experience gap. Join a passionate team that’s transforming how companies learn from and connect with their audiences. Come help us build the engine for human understanding.
The Opportunity
We’re looking for an Enterprise Account Executive, Strategic Accounts to drive growth, retention, and expansion within some of our most valuable customers. You’ll manage a book of strategic accounts, working with some of the world’s most iconic brands.
This is a role where storytelling meets strategy. You’ll champion the value of human insights across multiple departments and stakeholders—ensuring our customers see the real impact UserTesting has on their business.
You’ll
- Exceed annual targets, including retained revenue and net new expansion revenue
- Guide complex sales processes with a focus on solving problems across multiple teams
- Build strong advocates among existing users, highlighting ROI and driving internal use cases
- Own the full sales cycle—from pipeline generation to close
- Proactively develop proposals that encourage broader use of UserTesting across the enterprise
- Forecast effectively and track key sales metrics using SFDC
- Share feedback and collaborate cross-functionally to shape the future of our product
The Team
You’ll join our high-performing Go-to-Market team—an accomplished group of sales professionals, solution consultants, customer success managers, and business development reps. With a global presence and strong leadership, we’re focused on helping our customers win through deeper human understanding.
What We’re Looking For
- Deep experience nurturing enterprise accounts to uncover and drive expansion opportunities
- Proven track record in Enterprise SaaS sales, winning complex six and seven-figure deals
- Ability to travel (~30%) to meet customers and collaborate with teammates in-region
- Passion for structured sales methodology—we use MEDDPICC to guide our discovery and qualification
- Ownership mentality—you’re confident leading the full sales cycle from prospecting to close
- High levels of emotional intelligence, resilience, and a growth mindset
- Experience engaging with champions and C-level stakeholders alike
- Strong multi-threading and discovery skills across complex, matrixed organizations
- Creative, detail-oriented, and comfortable navigating sales cycles with urgency and insight
- Fluency in sales tools like Salesforce, Clari, Outreach, 6Sense, ZoomInfo, Google Suite, and more
Don’t meet every single requirement but excited about the role? We encourage you to apply! Research shows that some groups are less likely to apply unless they meet 100% of the requirements. You might be just the right candidate for this or other roles. We’re committed to building a diverse team with a wide range of backgrounds, experiences, and skills.
Application Process
- Meet with a Recruiter
- Meet the Hiring Manager
- Participate in a Skill Interview and Stakeholder Interview
- Offer Stage
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Sales and Business Development
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Industries
Software Development
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Account Executive, Strategic Accounts employer: UserTesting
Contact Detail:
UserTesting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive, Strategic Accounts
✨Tip Number 1
Familiarise yourself with UserTesting's mission and values. Understanding how they empower teams to enhance customer experiences will help you articulate your alignment with their goals during interviews.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific challenges faced by the Account Executive role.
✨Tip Number 3
Prepare to discuss your experience with complex sales processes and how you've successfully navigated them in the past. Be ready to share specific examples that demonstrate your problem-solving skills.
✨Tip Number 4
Brush up on your knowledge of sales tools mentioned in the job description, such as Salesforce and Outreach. Being able to speak confidently about these tools will show your readiness for the role.
We think you need these skills to ace Account Executive, Strategic Accounts
Some tips for your application 🫡
Understand the Role: Before applying, take time to thoroughly understand the responsibilities and requirements of the Account Executive position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Your CV should clearly showcase your achievements in enterprise sales, particularly any experience with complex deals. Use metrics to demonstrate your success, such as revenue growth or client retention rates.
Write a Tailored Cover Letter: In your cover letter, express your passion for human insights and how you can contribute to UserTesting's mission. Mention specific experiences that demonstrate your ability to manage strategic accounts and drive expansion.
Highlight Relevant Skills: Make sure to emphasise your familiarity with sales tools like Salesforce and your understanding of structured sales methodologies. This will show that you are well-prepared for the role and can hit the ground running.
How to prepare for a job interview at UserTesting
✨Understand UserTesting's Mission
Before your interview, make sure you fully grasp UserTesting's mission to help organisations craft exceptional customer experiences. Familiarise yourself with their services and how they empower teams to integrate human insights into product development.
✨Showcase Your Sales Methodology Knowledge
UserTesting values structured sales methodologies like MEDDPICC. Be prepared to discuss your experience with this or similar frameworks, and how you've successfully applied them in previous roles to drive sales and manage complex accounts.
✨Prepare for Multi-Threading Discussions
As the role involves engaging with various stakeholders, practice discussing how you've navigated complex sales cycles in matrixed organisations. Highlight specific examples where you've built strong relationships with champions and C-level executives.
✨Demonstrate Emotional Intelligence
UserTesting seeks candidates with high emotional intelligence and resilience. Be ready to share instances where you've effectively managed client relationships, resolved conflicts, or adapted to challenging situations while maintaining a positive outlook.
