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- Tasks: Help onboard and train customers, ensuring they see value quickly with Userled.
- Company: Userled is a fast-growing B2B SaaS company backed by a £4M seed round.
- Benefits: Enjoy hybrid work, competitive salary, 25 days holiday, and fun team events.
- Why this job: Join a creative team where your work shapes the brand and influences industry leaders.
- Qualifications: Experience in customer success, tech-savvy, and great communication skills are essential.
- Other info: Work in a vibrant London office with access to a private gym and exciting off-site events.
The predicted salary is between 36000 - 60000 £ per year.
Userled is looking for an Onboarding Specialist to help us scale as we grow to 1,000+ customers. Following a £4M seed round, we’ve 10x’d our ARR this year. Over the past 12 months, we’ve onboarded some of the biggest names in B2B SaaS (e.g., Canva, Pigment). In this role, you’ll report to the Head of Customer Success and focus primarily on onboarding and product training.
What You’ll Do
- Jump into client demos to support pre-sales conversations and help the sales team close strategic deals when needed.
- Design tailored onboarding plans by understanding each customer’s goals, setup, and use cases - ensuring they see value quickly.
- Deliver engaging product training sessions and workshops to drive adoption and empower customers to succeed with Userled.
- Create scalable onboarding resources (videos, guides, FAQs, email templates) to reduce friction and make learning intuitive and self-serve.
- Be the go-to person during onboarding, managing communication via Slack and other channels to resolve issues fast and with a personal touch.
- Collaborate cross-functionally with Product, Tech, CS, and Sales to improve the onboarding journey and share customer insights.
Who You Are
- Customer-obsessed - You love helping people succeed and have experience in a customer success role.
- Startup-ready - You’re scrappy, proactive, and thrive in fast-moving environments. You build playbooks, not just follow them.
- A great communicator - Whether on Zoom or Slack, you’re clear, concise, and persuasive. You make complexity feel simple.
- Tech-savvy and curious - You love learning new products and can confidently demo or explain software to customers.
- Detail-oriented but fast - You sweat the details while keeping things moving. You’re organized and efficient under pressure.
- Experience in Martech, SalesTech, or SaaS Growth.
Why Join Userled?
- Impactful Work: Be part of a fast-growing company where your content will directly shape the brand and influence enterprise-level decision-makers.
- Innovative Environment: Join a forward-thinking team that values creativity and experimentation. You’ll have the opportunity to take creative risks and bring bold, innovative ideas to life.
- Growth Opportunities: With our rapid expansion, you’ll have ample opportunities to grow your career, learn new skills, and take on more responsibility.
- Industry Leadership: Help position Userled as a media leader in the enterprise sales space, driving thought leadership and engaging top-tier companies.
- London-Based, Hybrid Work Model: Enjoy the flexibility of working from home, while being part of a collaborative and connected team.
- Competitive Compensation & benefits: We offer a competitive salary, performance-based incentives, 25 days and local holidays to relax and fuel up! Apple hardware and a budget for desk amenities, Team events in London, Team off-site in fun places!
Hiring Process
- Hiring Manager Interview: An introductory conversation with Tristan (Co-founder & CPO) to learn about your experience and fit.
- Case Study: Showcase your skills and approach to real-world content challenges.
- Culture Fit Interview: A final discussion to ensure alignment with our values and team dynamics.
Onboarding Specialist employer: Userled
Contact Detail:
Userled Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Specialist
✨Tip Number 1
Familiarise yourself with Userled's products and services. Understanding their offerings will not only help you during the interview but also allow you to demonstrate your tech-savviness and ability to explain complex concepts simply.
✨Tip Number 2
Prepare examples of how you've successfully onboarded clients in previous roles. Highlight specific strategies you used to ensure customer satisfaction and quick value realisation, as this aligns perfectly with the responsibilities of the Onboarding Specialist.
✨Tip Number 3
Showcase your communication skills by practicing clear and concise explanations of technical concepts. You might even want to conduct a mock demo of a product to a friend or family member to refine your delivery style.
✨Tip Number 4
Research the latest trends in B2B SaaS and customer success. Being knowledgeable about industry developments will not only impress your interviewers but also demonstrate your commitment to staying ahead in a fast-moving environment.
We think you need these skills to ace Onboarding Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success roles, particularly in onboarding and training. Use keywords from the job description to demonstrate your fit for the Onboarding Specialist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers succeed. Mention specific examples of how you've designed onboarding plans or delivered training sessions in previous roles.
Showcase Communication Skills: Since the role requires excellent communication skills, consider including a brief section in your application that outlines your experience with various communication tools like Zoom and Slack, and how you’ve used them effectively in past roles.
Prepare for the Case Study: Anticipate the case study portion of the hiring process by thinking about real-world onboarding challenges you’ve faced. Be ready to discuss your approach and solutions during the interview.
How to prepare for a job interview at Userled
✨Show Your Customer Obsession
Demonstrate your passion for helping customers succeed. Share specific examples from your past experiences where you went above and beyond to ensure a client's needs were met, especially in onboarding or training scenarios.
✨Prepare for the Case Study
Since there's a case study involved, practice by creating tailored onboarding plans for hypothetical clients. Think about how you would address their unique goals and challenges, and be ready to present your thought process clearly.
✨Communicate Clearly and Concisely
As a great communicator, it's essential to convey your ideas simply and effectively. During the interview, focus on being clear and concise in your responses, especially when discussing complex topics related to onboarding and product training.
✨Emphasise Your Tech Savviness
Highlight your ability to quickly learn and adapt to new technologies. Be prepared to discuss any relevant software you've used in the past and how you can confidently demo or explain these tools to customers.
