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For Companies At a Glance
- Tasks: Support onboarding and product training for new customers, ensuring they see value quickly.
- Company: Userled is a fast-growing B2B SaaS company backed by a £4M seed round.
- Benefits: Enjoy hybrid work, competitive salary, 25 days holiday, and fun team events.
- Why this job: Join a creative team where your work shapes the brand and influences industry leaders.
- Qualifications: Experience in customer success, tech-savvy, and excellent communication skills required.
- Other info: Opportunity to grow your career in a dynamic startup environment.
The predicted salary is between 36000 - 60000 £ per year.
Userled is looking for an Onboarding Specialist to help us scale as we grow to 1,000+ customers. Following a £4M seed round, we’ve 10x’d our ARR this year. Over the past 12 months, we’ve onboarded some of the biggest names in B2B SaaS (e.g., Canva, Pigment). In this role, you’ll report to the Head of Customer Success and focus primarily on onboarding and product training.
What You’ll Do
- Jump into client demos to support pre-sales conversations and help the sales team close strategic deals when needed.
- Design tailored onboarding plans by understanding each customer’s goals, setup, and use cases - ensuring they see value quickly.
- Deliver engaging product training sessions and workshops to drive adoption and empower customers to succeed with Userled.
- Create scalable onboarding resources (videos, guides, FAQs, email templates) to reduce friction and make learning intuitive and self-serve.
- Be the go-to person during onboarding, managing communication via Slack and other channels to resolve issues fast and with a personal touch.
- Collaborate cross-functionally with Product, Tech, CS, and Sales to improve the onboarding journey and share customer insights.
Who You Are
- Customer-obsessed - You love helping people succeed and have experience in a customer success role.
- Startup-ready - You’re scrappy, proactive, and thrive in fast-moving environments. You build playbooks, not just follow them.
- A great communicator - Whether on Zoom or Slack, you’re clear, concise, and persuasive. You make complexity feel simple.
- Tech-savvy and curious - You love learning new products and can confidently demo or explain software to customers.
- Detail-oriented but fast - You sweat the details while keeping things moving. You’re organized and efficient under pressure.
- Experience in Martech, SalesTech, or SaaS Growth.
Why Join Userled?
- Impactful Work: Be part of a fast-growing company where your content will directly shape the brand and influence enterprise-level decision-makers.
- Innovative Environment: Join a forward-thinking team that values creativity and experimentation. You’ll have the opportunity to take creative risks and bring bold, innovative ideas to life.
- Growth Opportunities: With our rapid expansion, you’ll have ample opportunities to grow your career, learn new skills, and take on more responsibility.
- Industry Leadership: Help position Userled as a media leader in the enterprise sales space, driving thought leadership and engaging top-tier companies.
- London-Based, Hybrid Work Model: Enjoy the flexibility of working from home, while being part of a collaborative and connected team.
- Competitive Compensation & benefits: We offer a competitive salary, performance-based incentives, 25 days and local holidays to relax and fuel up! Apple hardware and a budget for desk amenities, Team events in London, Team off-site in fun places!
Hiring Process
- Hiring Manager Interview: An introductory conversation with Tristan (Co-founder & CPO) to learn about your experience and fit.
- Case Study: Showcase your skills and approach to real-world content challenges.
- Culture Fit Interview: A final discussion to ensure alignment with our values and team dynamics.
Onboarding Specialist employer: Userled
Contact Detail:
Userled Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Specialist
✨Tip Number 1
Familiarise yourself with Userled's products and services. Understanding their offerings will not only help you during the interview but also allow you to demonstrate your ability to deliver engaging product training sessions.
✨Tip Number 2
Showcase your customer success experience by preparing examples of how you've helped clients achieve their goals. This will highlight your customer-obsessed mindset and your ability to create tailored onboarding plans.
✨Tip Number 3
Brush up on your communication skills, especially in digital formats like Zoom and Slack. Being able to convey complex information simply and clearly is crucial for this role, so practice explaining technical concepts in an easy-to-understand manner.
✨Tip Number 4
Research the latest trends in B2B SaaS and customer onboarding. Being knowledgeable about industry developments will not only impress your interviewers but also show that you're proactive and ready to contribute to Userled's growth.
We think you need these skills to ace Onboarding Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success roles, particularly in onboarding or training. Use keywords from the job description to demonstrate your fit for the Onboarding Specialist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers succeed. Mention specific examples of how you've designed onboarding plans or delivered product training in previous roles.
Showcase Communication Skills: Since the role requires excellent communication, consider including a brief section in your application that illustrates your ability to convey complex information simply. This could be a short anecdote or a summary of a successful project.
Prepare for the Case Study: Anticipate the case study portion of the hiring process by thinking about real-world onboarding challenges you’ve faced. Be ready to discuss your approach and solutions during the interview.
How to prepare for a job interview at Userled
✨Understand the Company and Its Customers
Before your interview, take the time to research Userled and its customer base. Familiarise yourself with their onboarding processes and the specific needs of B2B SaaS clients. This will help you tailor your responses and demonstrate your understanding of how to add value in the role.
✨Prepare for Case Study Challenges
Since the hiring process includes a case study, practice by creating onboarding plans or training sessions for hypothetical clients. Think about how you would address different customer goals and challenges, showcasing your problem-solving skills and creativity.
✨Showcase Your Communication Skills
As an Onboarding Specialist, clear communication is key. During the interview, focus on articulating your thoughts concisely and persuasively. Use examples from your past experiences to illustrate how you've effectively communicated complex information to customers.
✨Demonstrate Your Tech Savviness
Be prepared to discuss your experience with various software tools and platforms, especially those related to Martech, SalesTech, or SaaS growth. Highlight any relevant technical skills and your ability to quickly learn new technologies, as this will be crucial in helping customers succeed.
