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For Companies At a Glance
- Tasks: Drive customer success and enhance software adoption for top global brands.
- Company: Join Userlane, a leader in Digital Adoption with a vibrant, diverse team.
- Benefits: Enjoy competitive perks, professional growth, and a fun work culture.
- Why this job: Make a real impact by helping enterprises maximise their tech investments.
- Qualifications: 5+ years in customer success or account management within SaaS.
- Other info: Be part of a high-performance culture with opportunities for continuous learning.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Userlane
Userlane is a market‑leading Digital Adoption Platform that empowers organizations to understand & improve the value of their technology investments. Working with some of the world’s most recognizable enterprises, we identify & eliminate adoption barriers & produce a more engaging & productive software experience for employees.
Your mission
As a Senior Enterprise Customer Value Manager, you will be a strategic partner for some of the largest brands globally. Collaborating across teams and geographies, you will support Userlane’s customers to understand and improve the value they realize from their software investments. Using Userlane’s unique HEART framework, you will understand how employees use software and work with multiple stakeholders to improve adoption, increase employee productivity and drive value realization.
Responsibilities
- Develop a deep understanding of Userlane’s solutions to deliver value for our customers and drive product adoption, retention, and expansion.
- Consult strategic accounts on their digital transformation plans, including goal‑setting, continuous measurement, and jointly defined metrics.
- Build and maintain strong relationships with key stakeholders within the enterprise segment, becoming their trusted advisor.
- Act as the customer’s advocate towards internal units of our organization to drive engagement of additional experts or further product enhancements.
- Analyze customer usage patterns to provide insights and drive increased engagement and satisfaction.
- Drive regular risk & opportunity assessments for your portfolio and forecast accordingly to make data‑driven decisions.
Qualifications
- Proven track record (5+ years) in customer success, consulting, or account management within a SaaS organization working with enterprise accounts.
- Experience managing relationships with large‑scale enterprises and delivering customer‑centric solutions that drive long‑term value.
- Ability to dismantle ambiguity and deal with multiple stakeholders across different levels.
- Strong analytical and problem‑solving skills to interpret data and translate it into actionable insights.
- Excellent project management, communication, and presentation skills, with an ability to engage and influence senior executives.
- Affinity for technology and digital transformation combined with strong business acumen.
- Fluency in English.
- Nice to have: pharma/health‑care background.
What’s In For You
- Team & Culture: A high‑performance culture with world‑class leadership and a fun, engaged, motivated, and diverse team from over 20 countries.
- Market: Userlane is among the global leaders in the rapidly growing Digital Adoption industry.
- Growth: We take your development seriously. Take on responsibility from day one and have a real impact. We also offer regular in‑house training on diverse topics.
- Benefits: We offer benefits related to Savings and Security, Health and well‑being, and Lifestyle and Leisure.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industries: Technology, Information and Internet
Senior Enterprise Customer Value Manager employer: Userlane
Contact Detail:
Userlane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Enterprise Customer Value Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Userlane on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Userlane’s HEART framework. Show us you understand how it works and how it can benefit customers. This will demonstrate your commitment and knowledge about the role.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer success in previous roles. We love hearing about real-life experiences that showcase your problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows us you’re genuinely interested in joining the team.
We think you need these skills to ace Senior Enterprise Customer Value Manager
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you really understand Userlane and the Senior Enterprise Customer Value Manager role. Dive into our mission and values, and think about how your experience aligns with what we do. This will help you tailor your application and show us you're genuinely interested.
Be Specific: When detailing your experience, don’t just list your previous jobs. Instead, share specific examples of how you've driven customer success or managed enterprise accounts. Use metrics where possible to demonstrate your impact – we love numbers!
Show Your Personality: We’re all about a fun and engaged team culture, so let your personality shine through in your application. Don’t be afraid to be a bit informal and relatable – it helps us get a sense of who you are beyond your qualifications.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Userlane
✨Know Userlane Inside Out
Before your interview, dive deep into Userlane’s solutions and the HEART framework. Understand how they empower organisations to enhance their software investments. This knowledge will help you articulate how you can drive value for customers and align with their digital transformation goals.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully managed enterprise accounts. Highlight your ability to build relationships and deliver customer-centric solutions. This will demonstrate your fit for the Senior Enterprise Customer Value Manager role and your understanding of what it takes to drive long-term value.
✨Prepare for Stakeholder Engagement
Think about how you would approach engaging multiple stakeholders across different levels. Be ready to discuss strategies for dismantling ambiguity and fostering collaboration. This is crucial for the role, so showcasing your communication and influencing skills will set you apart.
✨Data-Driven Decision Making
Brush up on your analytical skills and be prepared to discuss how you interpret data to provide actionable insights. Share examples of how you've used data to drive engagement and satisfaction in previous roles. This will highlight your strong problem-solving abilities and your alignment with Userlane’s focus on metrics and continuous measurement.
