Userlane is seeking an experienced Customer Success/Account Management professional to own NHS trust accounts from signature through renewal, expanding to new sites and applications. You will set success criteria with customers and drive adoption with implementation partners to deliver measurable value in real-world use of software in regulated healthcare environments.
You will work with clinical and operational leaders to map outcomes, read usage data, and prepare evidence for renewals.
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Value Realization Lead - Healthcare Adoption & Renewal in London employer: Userlane
Userlane is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. With a focus on meaningful impact in the healthcare sector, employees benefit from flexible working arrangements, a diverse team environment, and opportunities for professional advancement through tailored coaching and training. Located in Munich, Userlane provides a unique chance to shape the future of software adoption while enjoying a supportive atmosphere that values expertise and collaboration.
