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For Companies At a Glance
- Tasks: Drive customer success and enhance software adoption for top global brands.
- Company: Join Userlane, a leader in Digital Adoption with a vibrant, diverse team.
- Benefits: Enjoy competitive perks, professional growth, and a fun work culture.
- Why this job: Make a real impact by helping enterprises maximise their tech investments.
- Qualifications: 5+ years in customer success or account management within SaaS.
- Other info: Be part of a high-performance culture with opportunities for continuous learning.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Userlane is a marketâleading Digital Adoption Platform that empowers organizations to understand & improve the value of their technology investments. Working with some of the worldâs most recognizable enterprises, we identify & eliminate adoption barriers & produce a more engaging & productive software experience for employees.
Your mission: As a Senior Enterprise Customer Value Manager, you will be a strategic partner for some of the largest brands globally. Collaborating across teams and geographies, you will support Userlane's customers to understand and improve the value they realize from their software investments. Using Userlane's unique HEART framework, you will understand how employees use software and work with multiple stakeholders to improve adoption, increase employee productivity and drive value realization.
Responsibilities:
- Develop a deep understanding of Userlane's solutions to deliver value for our customers and drive product adoption, retention, and expansion.
- Consult strategic accounts on their digital transformation plans, including goalâsetting, continuous measurement, and jointly defined metrics.
- Build and maintain strong relationships with key stakeholders within the enterprise segment, becoming their trusted advisor.
- Act as the customer's advocate towards internal units of our organization to drive engagement of additional experts or further product enhancements.
- Analyze customer usage patterns to provide insights and drive increased engagement and satisfaction.
- Drive regular risk & opportunity assessments for your portfolio and forecast accordingly to make dataâdriven decisions.
Qualifications:
- Proven track record (5+ years) in customer success, consulting, or account management within a SaaS organization working with enterprise accounts.
- Experience managing relationships with largeâscale enterprises and delivering customerâcentric solutions that drive longâterm value.
- Ability to dismantle ambiguity and deal with multiple stakeholders across different levels.
- Strong analytical and problemâsolving skills to interpret data and translate it into actionable insights.
- Excellent project management, communication, and presentation skills, with an ability to engage and influence senior executives.
- Affinity for technology and digital transformation combined with strong business acumen.
- Fluency in English.
Nice to have: pharma/healthâcare background.
Whatâs In For You:
- Team & Culture: A highâperformance culture with worldâclass leadership and a fun, engaged, motivated, and diverse team from over 20 countries.
- Market: Userlane is among the global leaders in the rapidly growing Digital Adoption industry.
- Growth: We take your development seriously. Take on responsibility from day one and have a real impact. We also offer regular inâhouse training on diverse topics.
- Benefits: We offer benefits related to Savings and Security, Health and wellâbeing, and Lifestyle and Leisure.
Seniority level: MidâSenior level
Employment type: Fullâtime
Job function: Other
Industries: Technology, Information and Internet
Senior Enterprise Customer Value Manager in London employer: Userlane
Contact Detail:
Userlane Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Senior Enterprise Customer Value Manager in London
â¨Tip Number 1
Network like a pro! Reach out to current employees at Userlane on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Senior Enterprise Customer Value Manager role.
â¨Tip Number 2
Prepare for the interview by understanding Userlane's HEART framework inside out. Be ready to discuss how you can leverage it to drive value for customers and improve software adoption.
â¨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to drive customer success in previous roles. This will demonstrate your ability to make data-driven decisions, which is crucial for this position.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre genuinely interested in being part of the Userlane team.
We think you need these skills to ace Senior Enterprise Customer Value Manager in London
Some tips for your application đŤĄ
Know Your Stuff: Before you start writing, make sure you really understand Userlane's solutions and the role of a Senior Enterprise Customer Value Manager. This will help you tailor your application to show how you can deliver value and drive product adoption.
Showcase Your Experience: Highlight your proven track record in customer success or account management, especially with enterprise accounts. Use specific examples to demonstrate how you've managed relationships and delivered customer-centric solutions that drive long-term value.
Be Data-Driven: Since the role involves analysing customer usage patterns, make sure to mention any experience you have with data analysis. Show us how you've used insights to improve engagement and satisfaction in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. Make sure your application is polished and reflects your personality â we want to see the real you!
How to prepare for a job interview at Userlane
â¨Know Your Stuff
Make sure you have a solid understanding of Userlane's solutions and the HEART framework. Familiarise yourself with how these tools can help improve software adoption and employee productivity. This will not only show your enthusiasm but also demonstrate that you're ready to hit the ground running.
â¨Build Relationships
Since this role involves managing relationships with key stakeholders, think about how you can showcase your relationship-building skills during the interview. Prepare examples of how you've successfully collaborated with different teams or clients in the past, especially in a SaaS environment.
â¨Data-Driven Insights
Be prepared to discuss how you've used data to drive decisions in previous roles. Think of specific instances where your analytical skills led to actionable insights that improved customer satisfaction or engagement. This will highlight your problem-solving abilities and your fit for the role.
â¨Show Your Passion for Digital Transformation
Userlane is all about digital adoption, so express your enthusiasm for technology and how it can transform businesses. Share any relevant experiences or projects that illustrate your affinity for tech and your understanding of its impact on customer success.
