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For Companies At a Glance
- Tasks: Drive software adoption in the NHS, collaborating with leaders to tackle challenges and create impactful business cases.
- Company: Join Userlane, a leader in digital adoption for regulated industries, especially healthcare.
- Benefits: Enjoy flexible benefits, a hybrid work setup, and opportunities for personal and professional growth.
- Other info: Be part of a diverse, high-performance team with a focus on innovation and collaboration.
- Why this job: Make a real difference in healthcare by shaping market strategies and driving rapid outcomes.
- Qualifications: 5+ years in NHS roles, strong stakeholder relationships, and experience in digital transformation.
The predicted salary is between 60000 - 80000 £ per year.
About Userlane
Userlane is the software adoption company for regulated industries. We combine Application Intelligence (analytics that show where software creates cost and friction) with Contextual Assistance that helps people get work done without training burden. We work with healthcare organisations across the UK, helping clinical and operational teams adopt complex systems like EPRs and other key clinical systems.
The role
We’re looking for someone who understands the NHS from the inside. You’ll work with senior clinical and digital leaders to understand their adoption challenges, design the right approach, and co-author quantified business cases in NHS terms: nursing hours saved, training days reduced, tickets deflected. You’ll own deals end-to-end, from first conversation through to signed contract, bringing in commercial and technical specialists where needed. We care about domain expertise and the ability to build trusted relationships with senior stakeholders, not traditional sales backgrounds.
Your mission
- A portfolio of target NHS organisations at senior leadership level.
- New business and expansion across acute, mental health, and ICB-level opportunities.
- Discovery focused on problems, priorities, and outcomes: diagnosing what adoption challenges cost, not running product demos.
- Co-authoring business cases and investment proposals with customer leadership, with quantified ROI in NHS terms.
- Executive-level presentations to senior clinical and digital leadership.
- The deal process from first meeting to signed contract, coordinating commercial, technical, and partner colleagues at the right moments.
- Partner relationships with implementation firms and healthcare IT consultancies.
- Market presence through healthcare events, conferences, and industry relationships.
- Pipeline development and revenue targets. You will carry a number and be accountable for commercial outcomes.
Your profile
- 5+ years working in or with the NHS: clinical informatics, digital transformation, EPR programme management, healthcare IT consulting, or trust digital leadership.
- Deep understanding of NHS structure, procurement, and funding cycles.
- Experience with EPR implementations or NHS clinical systems.
- Credibility with senior NHS stakeholders: relationships you can activate, not contacts you know of.
- Experience building and presenting business cases to senior leadership.
- Self-starter who wants to own and grow a market, not wait for instructions.
- Commercial instinct. You understand that domain expertise exists to drive revenue, not just talk strategy.
Nice to have
- Direct experience in NHS digital or clinical leadership roles.
- Existing relationships with NHS digital leaders across multiple trusts or ICSs.
- Familiarity with NHS procurement routes (G-Cloud, frameworks, direct award, FBC/OBC processes).
- Background at a healthcare-focused consultancy or advisory firm.
- Experience speaking at healthcare industry events.
What’s in for you
- Team & Culture: A high-performance culture with world-class leadership and a fun, engaged, motivated, and diverse team with people from over 20 countries.
- Market: Userlane is among the global leaders in the young and rapidly growing Digital Adoption industry.
- Growth: We take you and your development seriously. Take over responsibility from day one and have a real impact. In addition, we offer regular in-house training on diverse topics.
- Benefits: We offer flexible benefits related to Savings and Security, Health and well-being, and Lifestyle and Leisure.
- Flexibility & Workplace: We offer a flexible hybrid setup that gives you the freedom to work from home, collaborate in our beautiful Munich office, or work remotely from abroad upon agreement with your manager, while staying closely connected to your team.
Why Userlane
- Own a market, not a territory slice. Shape and grow it.
- Two-week deployment versus months for alternatives. Decisions turn into outcomes fast.
- Partner-friendly model. We work alongside implementation partners, not against them.
- We win on expertise and outcomes, not procurement exercises and feature comparisons.
Industry Specialist, Healthcare (UK) in London employer: Userlane
Contact Detail:
Userlane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Industry Specialist, Healthcare (UK) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the NHS. Attend healthcare events, conferences, and meet-ups to build relationships with senior stakeholders. The more you engage, the better your chances of landing that dream role.
✨Tip Number 2
Show off your expertise! When you get the chance to present, make it count. Tailor your presentations to highlight how your experience aligns with the challenges faced by NHS organisations. Speak their language and demonstrate your understanding of their needs.
✨Tip Number 3
Be proactive in your approach! Don’t just wait for job openings to pop up. Reach out to potential employers directly through our website. Express your interest and share how you can add value to their team. Sometimes, the best opportunities come from a simple conversation.
✨Tip Number 4
Collaborate and co-create! When discussing potential roles, focus on how you can work together with teams to solve their adoption challenges. Show that you’re not just about selling but about building partnerships that lead to real outcomes.
We think you need these skills to ace Industry Specialist, Healthcare (UK) in London
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand who you're addressing. Tailor your application to resonate with the NHS culture and the specific challenges they face. Show us that you get the nuances of the healthcare sector!
Be Specific About Your Experience: When detailing your background, focus on your relevant experience in the NHS. Highlight specific projects or roles where you've made an impact, especially those that relate to digital transformation or EPR implementations. We want to see how your journey aligns with our mission!
Quantify Your Achievements: Numbers speak volumes! Whenever possible, include quantifiable results from your previous roles. Whether it's nursing hours saved or training days reduced, showing us the tangible outcomes of your work will make your application stand out.
Keep It Professional Yet Engaging: While we appreciate a friendly tone, remember to maintain professionalism throughout your application. Use clear language and avoid jargon unless it’s relevant. We want to see your personality shine through, but also your ability to communicate effectively with senior stakeholders.
How to prepare for a job interview at Userlane
✨Know Your NHS Inside Out
Make sure you brush up on your knowledge of the NHS structure, procurement processes, and funding cycles. Being able to speak confidently about these topics will show that you understand the environment you'll be working in and can relate to the challenges faced by senior leaders.
✨Quantify Your Impact
Prepare to discuss how you've previously co-authored business cases or investment proposals with quantified ROI. Use specific examples that highlight your ability to translate complex data into tangible benefits, like nursing hours saved or training days reduced, which are crucial for the role.
✨Build Relationships Before the Interview
If possible, try to connect with current or former employees of Userlane or similar organisations. Having insights from insiders can give you a leg up in understanding the company culture and expectations, plus it might help you build rapport during the interview.
✨Show Your Commercial Instinct
Be ready to demonstrate your commercial awareness and how your domain expertise can drive revenue. Think of examples where you've identified opportunities or solved problems that led to financial gains, as this aligns perfectly with what Userlane is looking for.