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- Tasks: Drive software adoption in the NHS, collaborating with senior leaders to tackle challenges.
- Company: Join Userlane, a leader in digital adoption for regulated industries.
- Benefits: Flexible benefits, hybrid work options, and a focus on personal development.
- Other info: Be part of a diverse, high-performance team with global reach.
- Why this job: Make a real impact in healthcare by shaping software adoption strategies.
- Qualifications: 5+ years in NHS roles, strong stakeholder relationships, and commercial instincts.
The predicted salary is between 60000 - 80000 £ per year.
Userlane is the software adoption company for regulated industries. We combine Application Intelligence (analytics that show where software creates cost and friction) with Contextual Assistance that helps people get work done without training burden. We work with healthcare organisations across the UK, helping clinical and operational teams adopt complex systems like EPRs and other key clinical systems.
We’re looking for someone who understands the NHS from the inside. You’ll work with senior clinical and digital leaders to understand their adoption challenges, design the right approach, and co-author quantified business cases in NHS terms: nursing hours saved, training days reduced, tickets deflected. You’ll own deals end-to-end, from first conversation through to signed contract, bringing in commercial and technical specialists where needed. We care about domain expertise and the ability to build trusted relationships with senior stakeholders, not traditional sales backgrounds.
Your mission
- A portfolio of target NHS organisations at senior leadership level.
- New business and expansion across acute, mental health, and ICB-level opportunities.
- Discovery focused on problems, priorities, and outcomes: diagnosing what adoption challenges cost, not running product demos.
- Co-authoring business cases and investment proposals with customer leadership, with quantified ROI in NHS terms.
- Executive-level presentations to senior clinical and digital leadership.
- The deal process from first meeting to signed contract, coordinating commercial, technical, and partner colleagues at the right moments.
- Partner relationships with implementation firms and healthcare IT consultancies.
- Market presence through healthcare events, conferences, and industry relationships.
- Pipeline development and revenue targets. You will carry a number and be accountable for commercial outcomes.
Your profile
- 5+ years working in or with the NHS: clinical informatics, digital transformation, EPR programme management, healthcare IT consulting, or trust digital leadership.
- Deep understanding of NHS structure, procurement, and funding cycles.
- Experience with EPR implementations or NHS clinical systems.
- Credibility with senior NHS stakeholders: relationships you can activate, not contacts you know of.
- Experience building and presenting business cases to senior leadership.
- Self-starter who wants to own and grow a market, not wait for instructions.
- Commercial instinct. You understand that domain expertise exists to drive revenue, not just talk strategy.
Nice to have
- Direct experience in NHS digital or clinical leadership roles.
- Existing relationships with NHS digital leaders across multiple trusts or ICSs.
- Familiarity with NHS procurement routes (G-Cloud, frameworks, direct award, FBC/OBC processes).
- Background at a healthcare-focused consultancy or advisory firm.
- Experience speaking at healthcare industry events.
What’s in for you
- Team & Culture: A high-performance culture with world-class leadership and a fun, engaged, motivated, and diverse team with people from over 20 countries.
- Market: Userlane is among the global leaders in the young and rapidly growing Digital Adoption industry.
- Growth: We take you and your development seriously. Take over responsibility from day one and have a real impact. In addition, we offer regular in-house training on diverse topics.
- Benefits: We offer flexible benefits related to Savings and Security, Health and well-being, and Lifestyle and Leisure.
- Flexibility & Workplace: We offer a flexible hybrid setup that gives you the freedom to work from home, collaborate in our beautiful Munich office, or work remotely from abroad upon agreement with your manager, while staying closely connected to your team.
Why Userlane
- Own a market, not a territory slice. Shape and grow it.
- Two-week deployment versus months for alternatives. Decisions turn into outcomes fast.
- Partner-friendly model. We work alongside implementation partners, not against them.
- We win on expertise and outcomes, not procurement exercises and feature comparisons.
Enterprise Account Director - Healthcare UK in London employer: Userlane
Contact Detail:
Userlane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Account Director - Healthcare UK in London
✨Tip Number 1
Network like a pro! Get out there and connect with NHS professionals at events or online. Building relationships is key, so don’t be shy about reaching out to people in your target organisations.
✨Tip Number 2
Do your homework on the NHS structure and procurement processes. Understanding how things work will help you tailor your conversations and show that you’re not just another salesperson, but someone who gets their world.
✨Tip Number 3
When you get a chance to present, make it count! Focus on the outcomes and ROI in NHS terms. Use real examples to illustrate how your solutions can save nursing hours or reduce training days.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our mission in transforming healthcare adoption.
We think you need these skills to ace Enterprise Account Director - Healthcare UK in London
Some tips for your application 🫡
Know Your Audience: When you're writing your application, keep in mind who will be reading it. Tailor your language and examples to resonate with the healthcare sector and the NHS specifically. Show us that you understand their challenges and how your experience aligns with their needs.
Be Specific About Your Experience: We want to see concrete examples of your work in the NHS or related fields. Highlight your achievements, especially those that demonstrate your ability to build relationships with senior stakeholders and co-author business cases. Numbers speak volumes, so include quantifiable results where possible!
Show Your Passion for Digital Adoption: Let your enthusiasm for digital transformation in healthcare shine through! Explain why you're excited about the role and how you can contribute to Userlane's mission. We love candidates who are genuinely passionate about making a difference in the industry.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to track your application and ensure it gets the attention it deserves. Plus, it shows us that you’re serious about joining our team!
How to prepare for a job interview at Userlane
✨Know Your NHS Inside Out
Make sure you brush up on your knowledge of the NHS structure, procurement processes, and funding cycles. Being able to speak confidently about these topics will show that you understand the environment you'll be working in and can relate to the challenges faced by senior clinical and digital leaders.
✨Craft Compelling Business Cases
Prepare to discuss how you would co-author business cases with quantified ROI in NHS terms. Think about specific examples from your past experience where you've successfully demonstrated value, such as nursing hours saved or training days reduced. This will highlight your ability to connect with stakeholders and address their needs.
✨Build Relationships Before the Interview
If possible, try to connect with current or former employees of the company or even NHS stakeholders before your interview. Having insights into their experiences can give you a leg up and help you tailor your responses to what they value most in a candidate.
✨Show Your Commercial Instinct
Be ready to discuss how your domain expertise can drive revenue. Prepare examples that illustrate your understanding of the market and how you've previously identified opportunities for growth. This will demonstrate that you're not just a strategist but someone who can take action and deliver results.