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- Tasks: Drive software adoption in healthcare, collaborating with NHS leaders to tackle challenges and create impactful solutions.
- Company: Join Userlane, a leader in digital adoption for regulated industries, with a diverse and motivated team.
- Benefits: Enjoy flexible benefits, hybrid work options, and opportunities for professional growth and development.
- Other info: Be part of a high-performance culture with global leadership and exciting career growth opportunities.
- Why this job: Make a real difference in healthcare by shaping the future of digital adoption in the NHS.
- Qualifications: 5+ years in NHS roles, strong understanding of clinical systems, and proven relationship-building skills.
The predicted salary is between 60000 - 80000 £ per year.
About Userlane
Userlane is the software adoption company for regulated industries. We combine Application Intelligence (analytics that show where software creates cost and friction) with Contextual Assistance that helps people get work done without training burden. We work with healthcare organisations across the UK, helping clinical and operational teams adopt complex systems like EPRs and other key clinical systems.
The role
We’re looking for someone who understands the NHS from the inside. You’ll work with senior clinical and digital leaders to understand their adoption challenges, design the right approach, and co-author quantified business cases in NHS terms: nursing hours saved, training days reduced, tickets deflected. You’ll own deals end-to-end, from first conversation through to signed contract, bringing in commercial and technical specialists where needed. We care about domain expertise and the ability to build trusted relationships with senior stakeholders, not traditional sales backgrounds.
Your mission
- A portfolio of target NHS organisations at senior leadership level.
- New business and expansion across acute, mental health, and ICB-level opportunities.
- Discovery focused on problems, priorities, and outcomes: diagnosing what adoption challenges cost, not running product demos.
- Co-authoring business cases and investment proposals with customer leadership, with quantified ROI in NHS terms.
- Executive-level presentations to senior clinical and digital leadership.
- The deal process from first meeting to signed contract, coordinating commercial, technical, and partner colleagues at the right moments.
- Partner relationships with implementation firms and healthcare IT consultancies.
- Market presence through healthcare events, conferences, and industry relationships.
- Pipeline development and revenue targets. You will carry a number and be accountable for commercial outcomes.
Your profile
- 5+ years working in or with the NHS: clinical informatics, digital transformation, EPR programme management, healthcare IT consulting, or trust digital leadership.
- Deep understanding of NHS structure, procurement, and funding cycles.
- Experience with EPR implementations or NHS clinical systems.
- Credibility with senior NHS stakeholders: relationships you can activate, not contacts you know of.
- Experience building and presenting business cases to senior leadership.
- Self-starter who wants to own and grow a market, not wait for instructions.
- Commercial instinct. You understand that domain expertise exists to drive revenue, not just talk strategy.
Nice to have
- Direct experience in NHS digital or clinical leadership roles.
- Existing relationships with NHS digital leaders across multiple trusts or ICSe.
- Familiarity with NHS procurement routes (G-Cloud, frameworks, direct award, FBC/OBC processes).
- Background at a healthcare-focused consultancy or advisory firm.
- Experience speaking at healthcare industry events.
What's in for you
- Team & Culture: A high-performance culture with world-class leadership and a fun, engaged, motivated, and diverse team with people from over 20 countries.
- Market: Userlane is among the global leaders in the young and rapidly growing Digital Adoption industry.
- Growth: We take you and your development seriously. Take over responsibility from day one and have a real impact. In addition, we offer regular in-house training on diverse topics.
- Benefits: We offer flexible benefits related to Savings and Security, Health and well-being, and Lifestyle and Leisure.
- Flexibility & Workplace: We offer a flexible hybrid setup that gives you the freedom to work from home, collaborate in our beautiful Munich office, or work remotely from abroad upon agreement with your manager, while staying closely connected to your team.
Why Userlane
- Own a market, not a territory slice. Shape and grow it.
- Two-week deployment versus months for alternatives.
- Decisions turn into outcomes fast.
- Partner-friendly model. We work alongside implementation partners, not against them.
- We win on expertise and outcomes, not procurement exercises and feature comparisons.
Industry Specialist, Healthcare (UK) employer: Userlane
Contact Detail:
Userlane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Industry Specialist, Healthcare (UK)
✨Tip Number 1
Network like a pro! Get out there and connect with NHS professionals at events, conferences, or even online forums. Building relationships is key, so don’t be shy about reaching out to senior leaders and showing genuine interest in their challenges.
✨Tip Number 2
Prepare for those executive-level presentations! Tailor your pitch to highlight how you can solve specific adoption challenges in NHS terms. Use quantifiable metrics like nursing hours saved or training days reduced to make your case compelling.
✨Tip Number 3
Own the conversation from the get-go! When you meet potential clients, focus on understanding their problems and priorities rather than just showcasing your product. This discovery approach will help you co-author business cases that resonate with their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about finding the right fit, so show us how your experience aligns with the role and the impact you can make.
We think you need these skills to ace Industry Specialist, Healthcare (UK)
Some tips for your application 🫡
Know Your NHS Stuff: Make sure you highlight your experience with the NHS in your application. We want to see that you understand the ins and outs of the system, so share specific examples of how you've tackled challenges or improved processes.
Speak Their Language: When writing your application, use terminology that resonates with NHS stakeholders. Show us you can communicate effectively in their terms, especially when discussing business cases and ROI. This will help us see you as a credible candidate.
Showcase Your Relationships: We’re looking for someone who can build trusted relationships with senior leaders. In your application, mention any existing connections you have within the NHS and how you've leveraged those to drive results in the past.
Be Yourself: Don’t be afraid to let your personality shine through in your application. We value authenticity and want to know what makes you tick. Apply through our website and show us why you’re the perfect fit for our team!
How to prepare for a job interview at Userlane
✨Know Your NHS Inside Out
Make sure you brush up on your knowledge of the NHS structure, procurement processes, and funding cycles. Being able to speak confidently about these topics will show that you understand the environment you'll be working in and can relate to the challenges faced by senior clinical and digital leaders.
✨Prepare Real-World Examples
Think of specific instances where you've successfully navigated adoption challenges or built business cases in NHS terms. Use quantifiable metrics like nursing hours saved or training days reduced to illustrate your impact. This will help you demonstrate your domain expertise and credibility during the interview.
✨Build Relationships Before the Interview
If possible, try to connect with current or former employees of the company or even NHS stakeholders before your interview. Having insights from insiders can give you a leg up and help you tailor your responses to what they value most in a candidate.
✨Show Your Commercial Instinct
Be ready to discuss how your domain expertise can drive revenue. Think about how you can articulate the value of Userlane's solutions in terms of ROI for NHS organisations. This will highlight your understanding of the commercial side of the role and your readiness to take ownership of the market.