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For Companies At a Glance
- Tasks: Drive software adoption in the NHS, collaborating with senior leaders to tackle challenges and create impactful solutions.
- Company: Join Userlane, a leader in digital adoption for regulated industries, especially healthcare.
- Benefits: Enjoy flexible benefits, a hybrid work setup, and opportunities for personal and professional growth.
- Other info: Be part of a diverse, high-performance team with a fun culture and global reach.
- Why this job: Make a real difference in healthcare by shaping the future of software adoption in the NHS.
- Qualifications: 5+ years in NHS roles, strong relationships with stakeholders, and a knack for business case development.
The predicted salary is between 60000 - 80000 £ per year.
Overview
Userlane is the software adoption company for regulated industries. We combine Application Intelligence (analytics that show where software creates cost and friction) with Contextual Assistance that helps people get work done without training burden. We work with healthcare organisations across the UK, helping clinical and operational teams adopt complex systems like EPRs and other key clinical systems.
The role
We’re looking for someone who understands the NHS from the inside. You’ll work with senior clinical and digital leaders to understand their adoption challenges, design the right approach, and co-author quantified business cases in NHS terms: nursing hours saved, training days reduced, tickets deflected. You’ll own deals end-to-end, from first conversation through to signed contract, bringing in commercial and technical specialists where needed. We care about domain expertise and the ability to build trusted relationships with senior stakeholders, not traditional sales backgrounds.
Your mission
- A portfolio of target NHS organisations at senior leadership level.
- New business and expansion across acute, mental health, and ICB-level opportunities.
- Discovery focused on problems, priorities, and outcomes: diagnosing what adoption challenges cost, not running product demos.
- Co-authoring business cases and investment proposals with customer leadership, with quantified ROI in NHS terms.
- Executive-level presentations to senior clinical and digital leadership.
- The deal process from first meeting to signed contract, coordinating commercial, technical, and partner colleagues at the right moments.
- Partner relationships with implementation firms and healthcare IT consultancies.
- Market presence through healthcare events, conferences, and industry relationships.
- Pipeline development and revenue targets. You will carry a number and be accountable for commercial outcomes.
Your profile
- 5+ years working in or with the NHS: clinical informatics, digital transformation, EPR programme management, healthcare IT consulting, or trust digital leadership.
- Deep understanding of NHS structure, procurement, and funding cycles.
- Experience with EPR implementations or NHS clinical systems.
- Credibility with senior NHS stakeholders: relationships you can activate, not contacts you know of.
- Experience building and presenting business cases to senior leadership.
- Self-starter who wants to own and grow a market, not wait for instructions.
- Commercial instinct. You understand that domain expertise exists to drive revenue, not just talk strategy.
Nice to have
- Direct experience in NHS digital or clinical leadership roles.
- Existing relationships with NHS digital leaders across multiple trusts or ICSs.
- Familiarity with NHS procurement routes (G-Cloud, frameworks, direct award, FBC/OBC processes).
- Background at a healthcare-focused consultancy or advisory firm.
- Experience speaking at healthcare industry events.
What’s in for you
- Team & Culture: A high-performance culture with world-class leadership and a fun, engaged, motivated, and diverse team with people from over 20 countries.
- Market: Userlane is among the global leaders in the young and rapidly growing Digital Adoption industry.
- Growth: We take you and your development seriously. Take over responsibility from day one and have a real impact. In addition, we offer regular in-house training on diverse topics.
- Benefits: We offer flexible benefits related to Savings and Security, Health and well-being, and Lifestyle and Leisure.
- Flexibility & Workplace: We offer a flexible hybrid setup that gives you the freedom to work from home, collaborate in our beautiful Munich office, or work remotely from abroad upon agreement with your manager, while staying closely connected to your team.
Why Userlane
- Own a market, not a territory slice. Shape and grow it.
- Two-week deployment versus months for alternatives. Decisions turn into outcomes fast.
- Partner-friendly model. We work alongside implementation partners, not against them.
- We win on expertise and outcomes, not procurement exercises and feature comparisons.
Enterprise Account Director - Healthcare UK employer: Userlane
Contact Detail:
Userlane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Account Director - Healthcare UK
✨Tip Number 1
Network like a pro! Get out there and connect with NHS professionals at events or online. Building relationships is key, so don’t just focus on what you can sell; show genuine interest in their challenges and how you can help.
✨Tip Number 2
Prepare for those executive-level presentations! Tailor your pitch to highlight the specific benefits for the NHS, like saving nursing hours or reducing training days. Use real-world examples to make your case compelling.
✨Tip Number 3
Own the conversation from the get-go! When you meet potential clients, focus on understanding their pain points rather than jumping straight into product demos. This will help you co-author business cases that resonate with their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in the healthcare sector.
We think you need these skills to ace Enterprise Account Director - Healthcare UK
Some tips for your application 🫡
Know Your Audience: When writing your application, keep in mind who you're addressing. Use language that resonates with the NHS and healthcare sector. Show us you understand their challenges and how your experience aligns with their needs.
Be Specific About Your Experience: We want to see concrete examples of your work in the NHS or related fields. Highlight your achievements, especially those that demonstrate your ability to build relationships and co-author business cases. Numbers speak volumes!
Tailor Your Application: Don’t just send a generic application. Tailor it to reflect the specific role of Enterprise Account Director - Healthcare UK. Mention relevant skills and experiences that directly relate to the job description. We love a personalised touch!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Userlane
✨Know Your NHS Inside Out
Make sure you brush up on your knowledge of the NHS structure, procurement processes, and funding cycles. Being able to speak confidently about these topics will show that you understand the environment you'll be working in and can relate to the challenges faced by senior clinical and digital leaders.
✨Craft Compelling Business Cases
Prepare to discuss how you would co-author business cases with quantified ROI in NHS terms. Think about specific examples from your past experience where you've successfully demonstrated value, such as nursing hours saved or training days reduced. This will highlight your ability to connect with stakeholders on a practical level.
✨Build Relationships Before the Interview
If possible, try to connect with current or former employees of the company or even NHS stakeholders before your interview. Having insights into their experiences can give you an edge and help you tailor your responses to what they value most in a candidate.
✨Show Your Commercial Instinct
Be ready to discuss how your domain expertise can drive revenue. Prepare examples that illustrate your understanding of the market and how you've previously identified opportunities for growth. This will demonstrate that you're not just a strategist but someone who can deliver tangible results.