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- Tasks: Provide remote IT support and manage service requests for clients across the Midlands.
- Company: Join a well-established IT Managed Services business with over 20 years of experience.
- Benefits: Earn up to £28k, enjoy 28 days holiday, and receive support for IT accreditations.
- Why this job: Kickstart your IT career in a dynamic environment with real impact on customer satisfaction.
- Qualifications: Basic IT knowledge and strong problem-solving skills; driving licence preferred.
- Other info: Great opportunity for entry-level candidates with excellent career growth potential.
The predicted salary is between 24000 - 32000 £ per year.
IT Support Desk Engineer
IT Support Desk Engineer needed for a permanent role in Derby. Providing IT technical support to clients across the midlands.
A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Start ASAP during Autumn 2025.
Key skills, experience + tasks:
- Providing remote IT support for a range of customers to 1st/2nd line level.
- Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests.
- System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability.
- IT asset tracking, service provisioning + managing IT accounts for new starters/leavers.
- Technical Environment: Windows Server, Active Directory (AD), DHCP, DNS, Group Policies, Office 365, RRAS + basic understanding of Networks.
- Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills.
- Full UK Driving Licence and own vehicle preferred.
- Benefits: Salary to £28k (DOE) + pension + healthcare + 28 days holiday (including BHs) + support to gain IT accreditations + more.
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
We are an equal opportunities employer and welcome applications from all candidates.
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IT Support Desk Engineer employer: Usedtrucksfrsaleusa.com
Contact Detail:
Usedtrucksfrsaleusa.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Desk Engineer
✨Tip Number 1
Get your tech skills sharp! Brush up on Windows Server, Active Directory, and all those other systems mentioned in the job description. The more confident you are with these tools, the better you'll perform in interviews.
✨Tip Number 2
Practice your problem-solving skills! Think of common IT issues and how you'd tackle them. Being able to demonstrate your logical thinking and proactive approach will impress potential employers.
✨Tip Number 3
Don’t forget about your soft skills! Strong customer service is key in IT support. Prepare examples of how you've helped customers in the past, showing your attention to detail and prioritisation skills.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to track your progress. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace IT Support Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experience that match the IT Support Desk Engineer role. We want to see your problem-solving abilities and customer service skills shine through!
Craft a Catchy Cover Letter: Your cover letter is your chance to show us your personality! Keep it friendly and professional, and explain why you’re excited about joining our team in Derby.
Show Off Your Technical Skills: Don’t forget to mention your experience with Windows Server, Active Directory, and other relevant tech. We love seeing candidates who are proactive and have a solid understanding of IT systems.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Usedtrucksfrsaleusa.com
✨Know Your Tech Inside Out
Make sure you brush up on the key technical skills mentioned in the job description, like Windows Server, Active Directory, and Office 365. Be ready to discuss how you've used these technologies in past roles or projects.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific incidents where your problem-solving skills shone through, especially in a customer service context. This will demonstrate your proactive approach.
✨Familiarise Yourself with Helpdesk Tools
Since logging actions and managing requests is crucial, get to know common IT helpdesk software. If you have experience with any, be sure to mention it. If not, do a bit of research to show you're keen to learn.
✨Practice Your Customer Service Approach
As this role involves direct client interaction, think about how you would handle various customer scenarios. Practising responses to potential questions can help you convey your strong customer service skills confidently.
