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- Tasks: Provide remote IT support and manage service requests for clients across the Midlands.
- Company: Join a well-established IT Managed Services business with over 20 years of experience.
- Benefits: Earn up to £28k, enjoy 28 days holiday, healthcare, and support for IT accreditations.
- Why this job: Kickstart your career in IT while making a real difference for customers.
- Qualifications: Experience in IT support and strong customer service skills are essential.
- Other info: Dynamic role with opportunities for growth and development in a supportive environment.
The predicted salary is between 24000 - 32000 £ per year.
IT Support Desk Engineer
Derby
Permanent
to £28,000 (DOE)
IT Support Desk Engineer needed for a permanent role in Derby. Providing IT technical support to clients across the midlands. Full UK Driving Licence and own vehicle preferred.
A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Start ASAP in Summer 2025.
Key skills, experience + tasks:
- Providing remote IT support for a range of customers to 1st/2nd line level.
- Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests.
- System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability.
- IT asset tracking, service provisioning + managing IT accounts for new starters/leavers.
- Technical Environment: Windows Server, Active Directory (AD), DHCP, DNS, Group Policies, Office 365, RRAS + basic understanding of Networks.
- Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills.
- Benefits: Salary to £28k (DOE) + pension + healthcare + 28 days holiday (including BHs) + support to gain IT accreditations + more.
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IT Support Desk Engineer employer: Usedtrucksfrsaleusa.com
Contact Detail:
Usedtrucksfrsaleusa.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Desk Engineer
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have a lead on that perfect IT Support Desk Engineer role.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common IT support scenarios and how you'd handle them. This will help you feel more confident and show off your problem-solving skills.
✨Tip Number 3
Don’t forget to showcase your soft skills! When chatting with potential employers, highlight your attention to detail and customer service experience. These are key for an IT Support Desk Engineer!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better shot at landing that interview. Let’s get you started on your journey!
We think you need these skills to ace IT Support Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experience that match the IT Support Desk Engineer role. We want to see your problem-solving abilities and customer service skills shine through!
Craft a Catchy Cover Letter: Your cover letter is your chance to show us your personality! Keep it engaging and relevant, explaining why you’re the perfect fit for our team and how your background aligns with the job description.
Show Off Your Technical Skills: Don’t forget to mention your experience with Windows Server, Active Directory, and other technical environments listed in the job description. We love seeing candidates who are confident in their tech skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Usedtrucksfrsaleusa.com
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and the other technical skills mentioned in the job description. Be ready to discuss how you've used these technologies in past roles or projects.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific incidents where you resolved a problem efficiently and how you prioritised tasks under pressure. This will demonstrate your logical thinking and proactive approach.
✨Customer Service is Key
Since this role involves direct client interaction, be ready to showcase your customer service skills. Share experiences where you went above and beyond to help a client, and highlight your attention to detail and communication style.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the types of clients you'll be supporting, or how the company supports ongoing training and IT accreditations. This shows your genuine interest in the role and the company.
