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For Companies At a Glance
- Tasks: Engage with customers, guiding them through their journey and converting enquiries into successful deals.
- Company: Join a family-run business focused on sustainability and luxury kitchens.
- Benefits: Be part of a supportive culture with growth opportunities in a fast-growing company.
- Why this job: Make a real impact by helping customers find their dream kitchens while promoting sustainability.
- Qualifications: Experience in sales or customer service with strong communication skills.
- Other info: Work in a dynamic environment where your contributions are valued.
The predicted salary is between 30000 - 42000 £ per year.
Location: Borehamwood
Contract: Full-time, permanent
About Us
At Used Kitchen Hub, we are the UK's trusted marketplace for re-loved luxury kitchens. We help sellers unlock value and buyers access exceptional quality kitchens at a fraction of the cost—while driving sustainability and reducing waste. As a family-run business, we combine transparency, care, and white-glove service in everything we do.
The Role
We are looking for a Sales & Customer Success Advisor to join our growing team in Borehamwood. You will be the first warm, confident voice for our buyers and sellers—handling enquiries, providing reassurance, and guiding customers through every step of their journey with UKH. This is a sales role with heart: it is about converting enquiries into successful deals, while delivering the friendly, trusted service that sets us apart.
What You Will Do
- Respond to inbound enquiries (web, phone, email) and qualify customer needs.
- Guide buyers and sellers through the process, explaining how UKH works with warmth and clarity.
- Book viewings, progress deals, and follow a structured sales process while adapting to each customer.
- Proactively follow up with warm leads and past customers to keep momentum.
- Use our tools (currently Office/Excel, moving to CRM) to manage the pipeline and keep meticulous notes.
- Liaise with the Operations (Dismantle & Delivery) team to ensure a smooth handover once sales are agreed.
- Work closely with the wider sales and marketing teams to support campaigns, referrals, and partner opportunities.
- Protect UKH's reputation by delivering friendly, professional, solution-focused service at every touchpoint.
What You Will Bring
- Proven experience in sales or customer service, ideally converting inbound enquiries into revenue.
- A caring, confident communicator who can build trust quickly.
- Highly organised, proactive, and comfortable working with processes and checklists.
- Familiarity with CRM tools (HubSpot, Pipedrive, Salesforce or similar) is a plus.
- Interest in kitchens, interiors, or sustainable luxury is helpful—but not essential.
- Clear written and spoken English; right to work in the UK.
Why Join UKH
- Be part of a fast-growing, purpose-driven business combining sustainability with luxury.
- Work in a supportive, family-run culture where your contribution makes a visible difference.
- Opportunities for growth as UKH continues to scale—June 2025 was our record sales month, and we are just getting started.
Sales & Customer Success Advisor [This role has now been filled] employer: Used Kitchen Hub
Contact Detail:
Used Kitchen Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Success Advisor [This role has now been filled]
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone about the role, be ready to explain why you're the perfect fit. Highlight your sales experience and how you can bring that warm, friendly service that UKH values.
✨Tip Number 3
Follow up after interviews or networking chats. A simple thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the UKH family.
We think you need these skills to ace Sales & Customer Success Advisor [This role has now been filled]
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and confidence into your words. Remember, we’re looking for someone who can connect with our customers, so show us how you’d do that in your application.
Tailor Your Application: Make sure to tailor your application specifically for the Sales & Customer Success Advisor role. Highlight your relevant experience in sales or customer service, and explain how it aligns with what we do at Used Kitchen Hub. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. This will help us understand your qualifications quickly and easily, making it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for before you hit send!
How to prepare for a job interview at Used Kitchen Hub
✨Know the Company Inside Out
Before your interview, take some time to research Used Kitchen Hub. Understand their mission, values, and what sets them apart in the marketplace. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've successfully converted enquiries into sales. Highlight your approach to building trust with customers and how you’ve handled objections. This will demonstrate your capability in a sales role with heart.
✨Practice Your Communication Style
Since this role requires a warm and confident voice, practice articulating your thoughts clearly and positively. You might even want to do a mock interview with a friend to get comfortable with your delivery and ensure you come across as approachable and professional.
✨Familiarise Yourself with CRM Tools
If you have experience with CRM tools like HubSpot or Salesforce, be ready to discuss it. If not, consider brushing up on the basics of these systems. Showing that you're proactive about learning can impress the interviewers and highlight your organisational skills.
