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- Tasks: Guide buyers and sellers through their kitchen journey with warmth and clarity.
- Company: Family-run marketplace for pre-owned luxury kitchens, focused on sustainability.
- Benefits: Competitive salary, company pension, and free parking.
- Why this job: Join a purpose-driven team making a real impact in the luxury kitchen market.
- Qualifications: Proven sales experience and a people-first approach are essential.
- Other info: High-growth environment with opportunities for personal and professional development.
The predicted salary is between 30000 - 42000 £ per year.
At Used Kitchen Hub, we give exceptional kitchens a second chapter. We’re a family-run, trusted marketplace for pre-owned and ex-display luxury kitchens — combining transparency, care and sustainability with a genuinely personal service.
As we continue to grow, we’re looking for a confident, people-first Sales & Customer Success Executive to join our team in Borehamwood.
The role is an inbound sales and customer success role, not a back-office customer service position. You’ll be the first point of contact for buyers and sellers — guiding enquiries with warmth and clarity, building trust quickly, and moving opportunities through the pipeline with pace and confidence. You’ll work closely with sales, marketing and operations (including dismantle & delivery scheduling) to make sure every client experience feels smooth, informed and well looked after.
What you’ll be doing:
- Owning inbound enquiries across web, phone, email and social
- Qualifying buyers and sellers, advising honestly, and progressing opportunities
- Proactively following up warm leads and past browsers to maintain momentum
- Booking viewings and calls, keeping deals moving
- Coordinating dismantle & delivery (D&D) with operations so timelines and expectations are clear
- Keeping CRM records immaculate — logging every interaction and managing deal stages
- Supporting lead generation and onboarding for both buyers and sellers
- Working closely with marketing on referrals and targeted outreach
- Representing Used Kitchen Hub with an authoritative but warm, trusted-advisor tone
What we’re looking for:
- Proven sales experience (inbound, account handling, phone & email)
- A people-first approach — confident, caring and naturally persuasive
- Strong enquiry handling and objection management
- Highly organised with a love for tidy pipelines and clear notes
- Confident CRM user (HubSpot, Pipedrive, Salesforce or similar)
- Strong Office / Excel skills
- Kitchen, interiors or fit-out experience is a bonus — not a requirement
What success looks like:
- Responding to inbound enquiries quickly and consistently
- Improving conversion from qualified enquiry to sale
- Ensuring smooth dismantle & delivery handovers with fewer avoidable delays
- Feeding valuable insights back into marketing to improve lead quality and volume
Why join Used Kitchen Hub?
- Purpose-driven business: sustainable luxury done properly
- Family-run culture with real care for customers and colleagues
- High-growth environment with room to develop
- Training and benefits tailored to experience
If you enjoy helping people make confident decisions — and want to be part of a business doing things the right way — we’d love to hear from you.
Pay: From £30,000.00 per year
Benefits:
- Company pension
- Free parking
Sales & Customer Success Advisor (Luxury Kitchens) in Borehamwood employer: Used Kitchen Hub
Contact Detail:
Used Kitchen Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Success Advisor (Luxury Kitchens) in Borehamwood
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Used Kitchen Hub's mission and values. This way, you can show how your people-first approach aligns perfectly with their culture.
✨Tip Number 2
Practice your pitch! You’ll be the first point of contact for buyers and sellers, so rehearse how you’d handle common enquiries. Being warm and confident will help you build trust right from the start.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've kept pipelines tidy and managed CRM records in the past. This will demonstrate that you’re ready to keep things running smoothly at Used Kitchen Hub.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you note expressing your enthusiasm for the role. It’s a great way to keep the conversation going and show that you’re genuinely interested in joining the team.
We think you need these skills to ace Sales & Customer Success Advisor (Luxury Kitchens) in Borehamwood
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping people and your love for luxury kitchens.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any sales or customer success roles you've had, and how they relate to what we do at Used Kitchen Hub. It shows us you’re genuinely interested!
Showcase Your Skills: Don’t forget to mention your organisational skills and CRM experience! We love a tidy pipeline and clear notes, so if you’ve got those skills, flaunt them in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Used Kitchen Hub
✨Know the Company Inside Out
Before your interview, take some time to research Used Kitchen Hub. Understand their mission, values, and what sets them apart in the luxury kitchen market. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your People Skills
As a Sales & Customer Success Advisor, your ability to connect with people is crucial. Prepare examples from your past experiences where you've successfully built trust and rapport with clients. Highlight your people-first approach and how it has led to positive outcomes.
✨Be Ready for Role-Specific Scenarios
Expect scenario-based questions that assess your sales skills and enquiry handling. Think about how you would manage objections or follow up with warm leads. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Demonstrate Organisational Skills
Since the role requires keeping CRM records immaculate and managing deal stages, be prepared to discuss your organisational strategies. Share how you keep track of multiple enquiries and ensure nothing falls through the cracks, showcasing your love for tidy pipelines.
