At a Glance
- Tasks: Drive infrastructure projects and resolve complex technical issues on the helpdesk.
- Company: Join a dynamic Managed Service Provider with a collaborative team culture.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Great opportunity for career advancement in a supportive team setting.
- Why this job: Blend hands-on project work with impactful client support in a fast-paced environment.
- Qualifications: Experience in MSP environments and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a versatile and highly capable MSP Helpdesk & Projects Engineer to join our team. This role is a balanced blend of advanced technical execution and core service delivery. You will split your time between driving infrastructure project work and resolving escalated 2nd/3rd line technical issues.
Because we operate as a tight-knit team, you will also play an active part on the helpdesk during peak times, ensuring our clients receive rapid, high-quality support whenever they need it. This role is perfect for a senior engineer who enjoys the variety of hands-on project delivery but remains happy to pitch in on the service desk to support the wider team.
Key Responsibilities- Project Delivery: Assist with scoping, planning, and executing technical migrations, infrastructure additions, and system rollouts within allocated timeframes.
- Escalation Support: Act as a senior point of escalation for complex 2nd and 3rd line infrastructure, networking, and cloud queries.
- Helpdesk Operations: Provide daily support on the service desk during peak periods or high-volume days to ensure SLAs are met.
- Systems Maintenance: Deploy, monitor, and maintain core client infrastructure, ensuring systems run securely and efficiently.
- Documentation: Maintain accurate client records, ensuring network diagrams, asset configurations, and procedures are kept up to date.
- Proven, hands-on experience across standard MSP environments is essential:
- Identity & Cloud: Solid administration and deployment experience with Microsoft 365, Azure/Entra ID, and standard Active Directory setups.
- RMM & PSA: Comfortable utilising centralised monitoring, ticketing, and automation tools.
- Networking & Security: Practical knowledge of firewalls, routers, switches, and endpoint security (EDR/MDR) solutions.
- Backup & Disaster Recovery: Experience managing and testing server-level backups and cloud-to-cloud backup solutions.
- Scripting: Ability to use basic scripting (PowerShell) to automate routine tasks and deployments.
- MSP Experience: Previous experience working within a fast-paced Managed Service Provider environment is highly valued.
- Team Player: A flexible approach, happy to switch gears between deep project work and busy helpdesk queues.
- Problem Solver: Strong analytical and troubleshooting skills with a methodical approach to resolving technical challenges.
- Communication: Clear, professional communicator who can confidently support business clients and collaborate with senior management.
This role requires an organised approach to compliance and structured change management. You will help ensure our clients remain aligned with industry standard frameworks (such as ISO 27001 and Cyber Essentials) through reliable deployment practices and consistent documentation hygiene.
MSP Helpdesk & Projects Engineer in Rishton employer: Use IT Computers Ltd
Join a dynamic and supportive team as an MSP Helpdesk & Projects Engineer, where your technical expertise will be valued and your contributions recognised. We foster a collaborative work culture that prioritises employee growth through hands-on project delivery and ongoing training opportunities, all while ensuring a healthy work-life balance in a vibrant location. With a commitment to high-quality service and rapid client support, you'll find meaningful and rewarding employment here.
StudySmarter Expert Advice🤫
We think this is how you could land MSP Helpdesk & Projects Engineer in Rishton
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It's a great way to connect with potential employers and show off your passion for the MSP world.
✨Tip Number 2
Showcase your skills in action! Consider creating a portfolio or a GitHub repository where you can demonstrate your technical projects, especially those involving Microsoft 365 or Azure. This gives us a tangible way to see what you can do.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to networking and cloud solutions. We want to see how you think on your feet, so practice explaining your problem-solving process clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace MSP Helpdesk & Projects Engineer in Rishton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the MSP Helpdesk & Projects Engineer role. Highlight your hands-on experience with Microsoft 365, Azure, and any relevant project delivery you've been involved in.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex technical issues in the past. We love a good problem solver, so don’t hold back on sharing your analytical approach!
Keep It Professional Yet Friendly:While we appreciate professionalism, we also value a friendly tone. Make sure your written communication reflects this balance, especially when discussing your experience and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Use IT Computers Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft 365, Azure, and Active Directory. Be ready to discuss your hands-on experience with these technologies and how you've tackled complex issues in the past.
✨Showcase Your Project Management Skills
Prepare to talk about specific projects you've managed or contributed to. Highlight your role in scoping, planning, and executing technical migrations, and be ready to share any challenges you faced and how you overcame them.
✨Demonstrate Your Problem-Solving Ability
Think of examples where you've resolved escalated 2nd or 3rd line issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how your analytical skills made a difference.
✨Be a Team Player
Since this role involves both project work and helpdesk support, emphasise your flexibility and willingness to jump in during busy times. Share experiences that showcase your ability to collaborate effectively with colleagues and clients alike.
