At a Glance
- Tasks: Drive infrastructure projects and resolve complex technical issues on the helpdesk.
- Company: Join a dynamic Managed Service Provider with a collaborative team culture.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with excellent career advancement opportunities.
- Why this job: Be at the forefront of tech solutions while making a real difference for clients.
- Qualifications: Experience in MSP environments and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a versatile and highly capable MSP Helpdesk & Projects Engineer to join our team. This role is a balanced blend of advanced technical execution and core service delivery. You will split your time between driving infrastructure project work and resolving escalated 2nd/3rd line technical issues.
Because we operate as a tight-knit team, you will also play an active part on the helpdesk during peak times, ensuring our clients receive rapid, high-quality support whenever they need it. This role is perfect for a senior engineer who enjoys the variety of hands-on project delivery but remains happy to pitch in on the service desk to support the wider team.
Key Responsibilities- Project Delivery: Assist with scoping, planning, and executing technical migrations, infrastructure additions, and system rollouts within allocated timeframes.
- Escalation Support: Act as a senior point of escalation for complex 2nd and 3rd line infrastructure, networking, and cloud queries.
- Helpdesk Operations: Provide daily support on the service desk during peak periods or high-volume days to ensure SLAs are met.
- Systems Maintenance: Deploy, monitor, and maintain core client infrastructure, ensuring systems run securely and efficiently.
- Documentation: Maintain accurate client records, ensuring network diagrams, asset configurations, and procedures are kept up to date.
- Proven, hands-on experience across standard MSP environments is essential:
- Identity & Cloud: Solid administration and deployment experience with Microsoft 365, Azure/Entra ID, and standard Active Directory setups.
- RMM & PSA: Comfortable utilising centralised monitoring, ticketing, and automation tools.
- Networking & Security: Practical knowledge of firewalls, routers, switches, and endpoint security (EDR/MDR) solutions.
- Backup & Disaster Recovery: Experience managing and testing server-level backups and cloud-to-cloud backup solutions.
- Scripting: Ability to use basic scripting (PowerShell) to automate routine tasks and deployments.
- MSP Experience: Previous experience working within a fast-paced Managed Service Provider environment is highly valued.
- Team Player: A flexible approach, happy to switch gears between deep project work and busy helpdesk queues.
- Problem Solver: Strong analytical and troubleshooting skills with a methodical approach to resolving technical challenges.
- Communication: Clear, professional communicator who can confidently support business clients and collaborate with senior management.
This role requires an organised approach to compliance and structured change management. You will help ensure our clients remain aligned with industry standard frameworks (such as ISO 27001 and Cyber Essentials) through reliable deployment practices and consistent documentation hygiene.
MSP Helpdesk & Projects Engineer in Preston employer: Use IT Computers Ltd
Join a dynamic and supportive team as an MSP Helpdesk & Projects Engineer, where your technical expertise will be valued and your contributions recognised. We foster a collaborative work culture that prioritises employee growth through hands-on project delivery and ongoing training opportunities, all while ensuring a healthy work-life balance in a vibrant location. With a commitment to high-quality service and rapid client support, you'll find meaningful and rewarding employment here.
StudySmarter Expert Advice🤫
We think this is how you could land MSP Helpdesk & Projects Engineer in Preston
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It's all about making connections and showing off your personality – you never know who might have the inside scoop on job openings.
✨Tip Number 2
Get your hands dirty with some practical projects. Whether it's volunteering for a non-profit or working on personal tech projects, showcasing your skills in real-world scenarios can really set you apart from the crowd.
✨Tip Number 3
When you land that interview, be ready to talk shop! Brush up on your technical knowledge and be prepared to discuss how you've tackled complex issues in the past. Show them you're not just a resume – you're a problem solver!
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm right from the start.
We think you need these skills to ace MSP Helpdesk & Projects Engineer in Preston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the MSP Helpdesk & Projects Engineer role. Highlight your hands-on experience with Microsoft 365, Azure, and any relevant project delivery you've been involved in.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex technical issues in the past. We love a good problem solver, so don’t hold back on sharing your analytical approach!
Keep It Professional Yet Friendly:While we appreciate professionalism, we also value a friendly tone. Make sure your written communication reflects this balance, especially when discussing your experience and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Use IT Computers Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft 365, Azure, and Active Directory. Be ready to discuss specific projects you've worked on and how you tackled complex issues, as this role demands a solid understanding of these systems.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved tricky technical challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical approach and the impact of your solutions.
✨Demonstrate Team Spirit
Since this role involves both project work and helpdesk support, be ready to talk about your experience working in a team. Share instances where you've collaborated with colleagues to meet tight deadlines or improve service delivery.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms, as you'll need to communicate effectively with clients and senior management. A clear, professional communication style will set you apart and show that you're a great fit for the team.
