At a Glance
- Tasks: Provide exceptional customer support and collaborate with a dynamic team to solve problems.
- Company: Join a leading veterinary diagnostics company making a real difference in the world.
- Benefits: Competitive salary, meaningful work, and opportunities for professional growth.
- Other info: Full-time role with a supportive environment and commitment to continuous learning.
- Why this job: Make a positive impact on the lives of people and pets every day.
- Qualifications: Strong customer service skills and a passion for teamwork are essential.
The predicted salary is between 33000 - 33000 £ per year.
Are you ready to make a meaningful impact on the world of veterinary diagnostics? Join our growing Lab Liaison Team! Our collaborative, solution-driven team excels at problem-solving and customer outreach. If you’re passionate about teamwork, continuous learning, and providing an exceptional customer experience, this is an opportunity for you.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Provide proactive customer outreach and resolve issues promptly to ensure an optimal customer experience.
- Collaborate with team members across IDEXX to research and resolve Reference Lab customer concerns and testing issues.
- Maintain strong internal and external customer relationships through professional, clear, and empathetic communication.
- Support quality management systems and compliance requirements.
- Contribute to team growth through active participation in development programs and collaborative knowledge sharing.
EDUCATION:
- High School diploma or equivalent required; Associate or Bachelor’s degree preferred.
Required Skills and Abilities:
- Strong customer service and interpersonal skills with experience in building and maintaining relationships.
- Ability to work collaboratively in a team-oriented environment, including across international teams and diverse cultures.
- Excellent verbal and written communication skills, with the ability to explain complex information clearly and professionally.
- Analytical and problem-solving skills to research and resolve issues effectively, using critical thinking to make sound decisions.
- Proficiency in Microsoft Office and other relevant systems, with technical aptitude to learn new tools, lab processes, and diagnostic terminology.
- Commitment to continuous learning and improvement, staying current with evolving processes, tools, and industry standards.
- Ability to handle challenging conversations with professionalism and empathy, ensuring customer needs are met throughout the process.
- Strong attention to detail and dedication to data accuracy and integrity to support compliance and quality standards.
What You Can Expect From Us:
- Annual rates targeting: 33k.
- Opportunity to do meaningful work where you positively impact the lives of people and pets all over the world.
SCHEDULE
- This is a full time (37.5 hr / wk), day‑shift role with scheduled shifts Mon‑Fri 9:00 am to 5:30 pm. The shifts and hours may vary slightly depending on business needs.
- Reliable and dependable attendance is an essential function of this position.
PHYSICAL DEMANDS
- This role involves extended periods of sitting and frequent use of phones and computers. Occasional lifting of items up to 25 pounds may be required. Visual and auditory acuity is necessary for accurate computer work and effective phone communication.
WORK ENVIRONMENT
- This position is based in the Wetherby Lab. Strict adherence to all safety standards, protocols, and protective measures is required to ensure a safe working environment.
Customer Support Consultant/ Lab Liaison in Wetherby employer: USC3 IDEXX Distribution, Inc. dba IDEXX Ref Labs
At IDEXX, we pride ourselves on being an exceptional employer, offering a collaborative and solution-driven work culture that empowers our employees to make a meaningful impact in veterinary diagnostics. Our commitment to continuous learning and professional development ensures that you will have ample opportunities for growth while working alongside a diverse team dedicated to providing outstanding customer experiences. Located in the Wetherby Lab, you will enjoy a supportive environment that values teamwork and innovation, all while contributing to the well-being of pets and their owners worldwide.
Contact Details:
USC3 IDEXX Distribution, Inc. dba IDEXX Ref Labs Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Consultant/ Lab Liaison in Wetherby
✨Tip Number 1
Get to know the company! Research IDEXX and their values, especially around customer service and teamwork. This will help you tailor your conversations and show that you're genuinely interested in making a meaningful impact.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing with a friend or family member. Focus on explaining complex information clearly and empathetically, just like you would with a customer.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the team culture and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our collaborative Lab Liaison Team.
We think you need these skills to ace Customer Support Consultant/ Lab Liaison in Wetherby
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for veterinary diagnostics shine through! We want to see how passionate you are about making a difference in the lives of pets and their owners.
Tailor Your Experience:Make sure to highlight your customer service skills and any relevant experience. We love seeing how you've built relationships and resolved issues in previous roles, so don’t hold back!
Be Clear and Concise:Use clear and professional language in your application. We appreciate well-structured responses that get straight to the point, especially when explaining complex information.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at USC3 IDEXX Distribution, Inc. dba IDEXX Ref Labs
✨Know Your Customer Service Skills
Make sure you can highlight your strong customer service and interpersonal skills. Think of specific examples where you've built and maintained relationships, especially in challenging situations. This will show that you're ready to provide an exceptional customer experience.
✨Show Your Team Spirit
Since this role is all about collaboration, be prepared to discuss how you've worked effectively in a team-oriented environment. Share stories that demonstrate your ability to collaborate across diverse cultures and teams, as this will resonate well with the interviewers.
✨Communicate Clearly and Professionally
Practice explaining complex information in a clear and professional manner. You might be asked to describe a technical process or resolve a hypothetical customer issue, so being articulate and concise will help you stand out.
✨Emphasise Continuous Learning
Express your commitment to continuous learning and improvement. Mention any relevant training or development programs you've participated in, and be ready to discuss how you stay current with industry standards and tools. This shows that you're proactive and dedicated to your professional growth.
