At a Glance
- Tasks: Listen to customer calls and ensure high-quality advice through detailed reviews.
- Company: Usay Compare, a leading UK comparison service for Health and Protection Insurance.
- Benefits: Competitive salary, 26 days holiday, health insurance, and career development opportunities.
- Other info: Supportive environment with diverse team and ongoing training.
- Why this job: Perfect for detail-oriented individuals seeking a stable office career with growth potential.
- Qualifications: No prior experience needed; just great attention to detail and motivation to learn.
About Usay Compare
Usay Compare is one of the UK’s leading comparison services for Health and Protection Insurance. We provide clear, expert and impartial advice to help clients make informed decisions with confidence. Our reputation is built on professionalism, service quality and a people-centred approach. With continued growth across our UK offices, we offer a supportive environment where individuals can develop strong advisory and sales careers.
Looking for your first step into a professional office career? You don’t need previous experience in insurance, compliance or quality assurance. What you do need is great attention to detail, excellent listening skills and the motivation to learn.
At Usay Compare, we’re growing our Quality Assurance team and we’re looking for 2–3 Quality Assurance Administrators to help ensure our customers continue to receive the highest standards of advice. This is a fantastic opportunity for someone looking to build a long-term career in a successful, growing business. Many of our team members joined from completely different industries and have gone on to build successful careers with us.
What you will be doing
Your role is simple in principle but incredibly important. You’ll spend your day listening to recorded customer calls, reviewing conversations against FCA regulations and our internal quality standards, identifying where advisers have done an excellent job and highlighting any areas where improvements are needed. Your work helps protect our customers, supports our advisers and ensures we continue to deliver compliant, high-quality advice.
If you’re someone who naturally notices the little details that others miss, you’ll thrive here.
This role could be perfect if you…
- Enjoy concentrating on detailed tasks.
- Have excellent listening skills.
- Can stay focused throughout the day.
- Are organised and self-motivated.
- Want a stable office-based career with genuine progression.
- Take pride in producing accurate work.
What we can offer you
- A basic salary of £26,228
- 26 days holiday plus bank holidays, increasing to 28 days after 2 years’ service
- The option to buy up to 5 additional days of annual leave
- Income protection and life assurance
- Subsidised private health insurance
- Employer pension contributions
- Enhanced maternity and paternity leave
- Corporate perks including gym discounts, cinema tickets, shopping discounts, eyecare vouchers, cycle to work scheme and financial wellbeing support
- A supportive and collaborative working environment
- Ongoing training and development opportunities
A realistic view of the role
We’re proud to be honest about what this job involves. You’ll spend most of your day listening to customer calls and reviewing them against set standards. It requires patience, concentration and consistency. If you’re someone who enjoys variety every few minutes, this probably isn’t the right role. But if you enjoy focused work, spotting detail and becoming an expert in what you do, you’ll find this role both rewarding and a fantastic way to build your career.
Ready to apply?
If you’re looking to develop your career in a growing and supportive business, we’d love to hear from you. Apply today.
Usay Compare, part of Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.
Quality Assurance Administrator in South Cerney employer: Usay Compare
At Usay Compare, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With generous benefits such as 34 days of annual leave, enhanced family leave, and access to private health insurance, our team members are empowered to thrive in their roles while making a meaningful impact in a regulated environment. Join us in our mission to provide exceptional customer service and enjoy the unique opportunity to develop your skills in a collaborative and dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Administrator in South Cerney
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Usay Compare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Usay Compare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Quality Assurance Administrator in South Cerney
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Usay Compare:Your cover letter is your chance to shine! Tell us why you want to work at Usay Compare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Usay Compare!
How to prepare for a job interview at Usay Compare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
