At a Glance
- Tasks: Lead and develop a high-performing contact centre team while ensuring excellent customer service.
- Company: Join Usay Compare, the UK's top health insurance comparison service with a supportive culture.
- Benefits: Career growth opportunities, training, and a positive work environment.
- Other info: Inclusive workplace committed to diversity and empowering employees.
- Why this job: Make a real impact by leading a dynamic team and driving continuous improvement.
- Qualifications: Strong leadership skills and experience in team development required.
The predicted salary is between 30000 - 40000 € per year.
About Usay Compare
Usay Compare is the UK’s leading comparison service for Health and Protection Insurance. We help customers find the right policies with expert advice and outstanding service. Our teams are friendly, supportive and ambitious, and as we continue to grow, we’re committed to helping our people grow too.
About the role
We’re excited to offer an opportunity for a Contact Centre Team Manager to join our team. This role is responsible for leading, motivating, and developing a team of Contact Centre Agents, ensuring departmental KPIs are achieved while driving continuous improvement and delivering excellent customer outcomes.
What you’ll be doing:
- Leading, coaching, and developing a high-performing contact centre team
- Managing performance, KPIs, and quality assurance standards
- Conducting 1-1s, appraisals, and ongoing training
- Supporting recruitment, onboarding, and development of new starters
- Handling escalated complaints in line with FCA requirements
- Analysing performance data and driving improvements
- Maintaining engagement, morale, and a positive team
What we’re looking for:
- Strong leadership and team development experience
- Excellent communication and organisational skills
- Analytical, proactive, and results-driven
- Resilient and able to perform under pressure
- Knowledge of FCA and complaints processes
- A positive, “can do” attitude with the ability to lead through
Ready to Join Us?
If you’re enthusiastic, organised and ready to build a career with a company that invests in you, we’d love to hear from you. Apply today and take your next step with Usay Compare.
Usay Compare, part of Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.
Contact Centre Team Manager in South Cerney employer: Usay Compare
At Usay Compare, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that fosters personal and professional growth. As a Contact Centre Team Manager, you will lead a dedicated team in a dynamic environment, with access to ongoing training and development opportunities, ensuring you thrive while delivering outstanding service to our customers. Located in the heart of the UK, we champion diversity and inclusion, creating a workplace where every individual can contribute their unique talents and feel empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Team Manager in South Cerney
✨Tip Number 1
Get to know the company inside out! Research Usay Compare, understand their values, and be ready to chat about how you can contribute to their mission. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to team management and performance metrics. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your leadership skills effectively.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows that you’re proactive and genuinely interested in joining the Usay Compare team.
We think you need these skills to ace Contact Centre Team Manager in South Cerney
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated and developed teams in the past, so share specific examples that showcase your ability to lead effectively.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Tailor Your Application:Make sure to customise your application for the Contact Centre Team Manager role. Refer to the job description and align your skills and experiences with what we’re looking for. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Usay Compare
✨Know the Company Inside Out
Before your interview, make sure you research Usay Compare thoroughly. Understand their services, values, and recent developments in the health and protection insurance sector. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Contact Centre Team Manager, your leadership experience is crucial. Prepare specific examples of how you've successfully led teams, managed performance, and driven improvements in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle escalated complaints. Think of scenarios where you’ve had to manage difficult situations or improve team performance, and be ready to discuss the outcomes and what you learned from them.
✨Demonstrate a Positive Attitude
Usay Compare values a 'can do' attitude, so make sure to convey your enthusiasm and resilience during the interview. Share examples of how you've maintained team morale and engagement, especially under pressure, to highlight your fit for their supportive and ambitious culture.
