At a Glance
- Tasks: Engage with clients to retain insurance policies and resolve cancellation queries.
- Company: Dynamic company focused on customer retention and compliance.
- Benefits: 34 days annual leave, training opportunities, and a supportive team environment.
- Other info: Join a collaborative team with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping clients stay protected while developing your skills.
- Qualifications: Strong communication skills and a customer-focused mindset.
The predicted salary is between 25185 - 27000 £ per year.
Ready to use your customer skills in a more specialist, regulated role? If you enjoy problem solving, talking to people, and turning 'I want to cancel' into 'I'm glad I stayed', this could be a great next step for you. As a Policy Support Adviser in our Retention team, you'll be at the heart of protecting our client base, making sure every conversation is compliant, empathetic and commercially smart.
About the role: As a Policy Support Adviser, you'll handle inbound and outbound contact from clients who are considering cancelling their insurance policies. You'll investigate the reasons behind cancellations, liaise with insurers where needed, and use structured objection-handling techniques to find the best outcome for the client and the business. You'll also manage your daily investigation list, ensuring agreed contact levels are met and all actions are accurately recorded in line with FCA and DPA requirements.
- Client retention: Handle cancellation enquiries, understand client needs, and use structured objection-handling to retain policies.
- Compliance: Work in line with FCA and DPA requirements.
- Communication: Provide clear, accurate advice; respond promptly to queries; record all interactions correctly.
- Collaboration: Work with Sales, Renewals and Insurers to investigate cancellation reasons and agree the best approach.
- Administration: Keep systems updated, maintain accurate policy records, and complete all daily investigation tasks.
- Continuous development: Attend training, build product knowledge and maintain high standards of quality and accuracy.
Who we're looking for:
- Confident communicator
- Strong phone presence and clear communication.
- Customer focused; listens well and delivers great outcomes.
- Resilient and persuasive; comfortable handling objections and keeping clients onboard.
- Regulation aware; ideally with FCA-regulated or target-driven experience.
- Team player; works smoothly with Sales, Renewals and Insurers.
- Driven to improve; motivated to learn and maintain high standards.
Benefits: 34 days annual leave (Inclusive of UK Statutory).
Sales Support Executive in London employer: Usay Compare
At Usay Compare, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With generous benefits such as 34 days of annual leave, enhanced family leave, and access to private health insurance, our team members are empowered to thrive in their roles while making a meaningful impact in a regulated environment. Join us in our mission to provide exceptional customer service and enjoy the unique opportunity to develop your skills in a collaborative and dynamic setting.
