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- Tasks: Join our Customer Service team, handling calls and providing top-notch support to customers.
- Company: Usay Compare is a leading marketplace for Private Medical Insurance with a supportive workplace culture.
- Benefits: Enjoy a competitive salary, generous holidays, full training, and a fun office environment.
- Why this job: Make a real impact while developing your career in a positive and collaborative atmosphere.
- Qualifications: Experience in customer service is preferred; full training provided for the right candidate.
- Other info: Office-based role in South Cerney, Monday to Friday, 9:00 AM – 5:30 PM.
The predicted salary is between 20000 - 30000 £ per year.
Are you a customer-focused, detail-oriented person who thrives in a fast-paced office environment? Do you love delivering outstanding customer service and being part of a friendly, supportive team? If so, we’d love to hear from you!
At Usay Compare, we’re not just a leading marketplace for Private Medical Insurance—we’re also a fantastic place to grow your career. We take pride in fostering a positive, fun, and rewarding workplace culture where you’ll be valued and supported every step of the way.
What we can offer you:
- Competitive Salary: £24,570 per annum
- Working hours: Monday to Friday, 9:00 AM – 5:30 PM
- Great Location: Office based in South Cerney, GL7 5XZ
- Generous Holidays: 28 days holiday + an incremental holiday scheme!
- Full Training & Career Development: We’ll give you the tools, coaching, and continuous support to succeed and grow.
- A Positive, Fun & Supportive Team: Work in a welcoming office with great facilities, spacious breakout areas, and a collaborative atmosphere.
What You’ll Be Doing:
As a key member of our Customer Service team, you’ll be the first point of contact for our customers, delivering excellent service over the phone. Your responsibilities will include:
- Handling inbound and outbound calls, providing friendly and professional support to customers.
- Assisting with policy queries, changes, renewals, cancellations, and general insurance-related questions.
- Processing and updating customer records accurately within our systems.
- Resolving customer complaints and issues efficiently and in line with FCA and company guidelines.
- Liaising with insurance providers and internal teams to follow up on outstanding queries or documentation.
- Maintaining accurate logs, spreadsheets, and customer data to ensure a smooth service experience.
Who We’re Looking For:
- Experienced in telephone-based customer service, ideally in a regulated or office-based environment (insurance experience is a bonus, but not essential – full training provided!).
- Confident in resolving complaints and handling challenging conversations with empathy and professionalism.
- Comfortable using Microsoft Office tools including Outlook, Word, and Excel.
- A strong multi-tasker who can stay organised and meet deadlines in a fast-paced environment.
- A clear and confident communicator, both verbally and in writing.
- A team player who is adaptable, proactive, and focused on delivering a great customer experience.
If you’re looking for a fun, fast-paced role where you can make a real impact while developing your career, this is the opportunity for you!
Customer Service Adviser employer: Usay Compare
Contact Detail:
Usay Compare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Familiarise yourself with the insurance industry, especially private medical insurance. Understanding common terms and processes will help you engage in meaningful conversations during the interview.
✨Tip Number 2
Practice your communication skills by role-playing customer service scenarios with a friend. This will help you articulate your thoughts clearly and confidently when discussing how you handle customer queries and complaints.
✨Tip Number 3
Research Usay Compare's company culture and values. Being able to demonstrate how your personal values align with theirs can set you apart as a candidate who truly fits into their team.
✨Tip Number 4
Prepare examples from your past experiences that showcase your ability to multitask and stay organised in a fast-paced environment. Highlighting these skills will show that you're ready for the demands of the role.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in telephone-based roles. Emphasise any skills that align with the job description, such as handling complaints and using Microsoft Office tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention specific examples of how you've successfully resolved customer issues in the past.
Highlight Key Skills: In your application, clearly outline your communication skills, ability to multi-task, and experience in a team setting. These are crucial for the Customer Service Adviser role at Usay Compare.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this position.
How to prepare for a job interview at Usay Compare
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service, especially any roles where you handled complaints or challenging situations. Use specific examples to demonstrate how you resolved issues and provided excellent service.
✨Familiarise Yourself with the Company
Research Usay Compare and understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult customers, your approach to teamwork, and how you manage your time in a fast-paced environment. Practising your responses can help you feel more confident during the interview.
✨Demonstrate Your Communication Skills
Since the role involves a lot of verbal communication, be sure to articulate your thoughts clearly and confidently. Practise active listening during the interview to show that you value the interviewer's questions and feedback.