At a Glance
- Tasks: Lead and develop a high-performing contact centre team while ensuring excellent customer outcomes.
- Company: Usay Compare, the UK's leading health and protection insurance comparison service.
- Benefits: Supportive environment, career growth opportunities, and a commitment to diversity and inclusion.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Join a friendly team and make a real impact in a growing company.
- Qualifications: Strong leadership skills, excellent communication, and a proactive attitude.
The predicted salary is between 30000 - 40000 € per year.
About Us
Usay Compare is the UK’s leading comparison service for Health and Protection Insurance. We help customers find the right policies with expert advice and outstanding service. Our teams are friendly, supportive and ambitious, and as we continue to grow, we’re committed to helping our people grow too.
About the role
We’re excited to offer an opportunity for a Contact Centre Team Manager to join our team. This role is responsible for leading, motivating, and developing a team of Contact Centre Agents, ensuring departmental KPIs are achieved while driving continuous improvement and delivering excellent customer outcomes.
What you’ll be doing:
- Leading, coaching, and developing a high-performing contact centre team
- Managing performance, KPIs, and quality assurance standards
- Conducting 1-1s, appraisals, and ongoing training
- Supporting recruitment, onboarding, and development of new starters
- Handling escalated complaints in line with FCA requirements
- Analysing performance data and driving improvements
- Maintaining engagement, morale, and a positive team
What we’re looking for:
- Strong leadership and team development experience
- Excellent communication and organisational skills
- Analytical, proactive, and results-driven
- Resilient and able to perform under pressure
- Knowledge of FCA and complaints processes
- A positive, can-do attitude with the ability to lead through
Ready to Join Us?
If you’re enthusiastic, organised and ready to build a career with a company that invests in you, we’d love to hear from you. Apply today and take your next step with Usay Compare.
Usay Compare, part of Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.
Contact Centre Team Manager in Cirencester employer: Usay Compare
Usay Compare is an exceptional employer, offering a vibrant and supportive work culture where employees are encouraged to grow and develop their skills. With a strong focus on team engagement and continuous improvement, we provide ample opportunities for career advancement while ensuring a positive and inclusive environment. Join us in our mission to deliver outstanding service in the health and protection insurance sector, and be part of a team that values your contributions and fosters your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Team Manager in Cirencester
✨Tip Number 1
Network like a pro! Reach out to current employees at Usay Compare on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and team management. We want to see how you handle real-life scenarios, so think of examples that showcase your skills!
✨Tip Number 3
Show us your passion for customer service! During interviews, share stories that highlight your commitment to delivering excellent outcomes and how you've motivated teams to achieve their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team at Usay Compare.
We think you need these skills to ace Contact Centre Team Manager in Cirencester
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated and developed teams in the past, so share specific examples that showcase your ability to lead a high-performing team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Demonstrate Your Problem-Solving Skills:Since you'll be handling escalated complaints, it's important to show us how you've tackled challenges before. Include examples of how you've resolved issues effectively while maintaining excellent customer service.
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application will go straight to us, and we can review it promptly. Plus, it shows you're keen on joining our team at Usay Compare!
How to prepare for a job interview at Usay Compare
✨Know the Company Inside Out
Before your interview, make sure you research Usay Compare thoroughly. Understand their services, values, and what sets them apart in the health and protection insurance market. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Contact Centre Team Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, managed performance, or handled escalated complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think about how you would manage a team member struggling with KPIs or how you'd approach a difficult customer complaint. Practising these scenarios can help you respond confidently.
✨Emphasise Continuous Improvement
Usay Compare values continuous improvement, so be prepared to discuss how you've driven improvements in previous roles. Share specific examples of how you've analysed performance data and implemented changes that led to better outcomes for customers and your team.
