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- Tasks: Review client calls to ensure top-notch advice and identify areas for improvement.
- Company: Join Usay Compare, the UK's leading health insurance comparison service.
- Benefits: Enjoy a competitive salary, generous holiday, and great perks like gym discounts.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Detail-oriented with strong communication and analytical skills.
- Other info: Be part of a vibrant culture that celebrates your success and growth.
The predicted salary is between 24570 - 24570 £ per year.
Ready to take your career to the next level? Join Usay Compare as a Call Listening Administrator.
Location: Cirencester Office – Usay House, South Cerney, Cirencester, GL7 5XZ
Salary: £24,570
Job Type: Full-time, Permanent (Monday to Friday 9am – 5:30pm)
Why Join Usay Compare?
- Do you have a keen eye for detail and a natural ability to assess the quality of conversations?
- Are you passionate about ensuring clients receive the best possible advice and support?
- Are you looking for real career progression with a company that invests in your development?
At Usay Compare, we’re the UK’s leading comparison service for Health and Protection Insurance. We simplify the process of finding the best policies, offering expert advice and unbeatable service. With offices across the UK and a vibrant, supportive culture, we’re growing fast—and we want you to grow with us.
What We Offer:
- Guaranteed basic salary of £24,570
- 26 days holiday + bank holidays, increasing to 28 days after 2 years’ service
- Option to buy up to 5 extra days of annual leave
- Income Protection & Life Assurance
- Subsidised Private Health Insurance
- Employer Pension Contributions
- Enhanced Maternity & Paternity Leave
- Annual Flu Vaccine, Aviva Wellbeing App & Digital GP access
- Corporate Perks: Discounted gym memberships, cinema tickets, shopping, eyecare vouchers, cycle to work scheme, financial wellbeing sessions, and much more!
- A supportive, friendly, and fun working culture where your success is celebrated
- Comprehensive in-house training and continuous development
About the Role:
In this role, you’ll play a vital part in maintaining high standards by:
- Listening to and reviewing client interactions to ensure advice is accurate, appropriate, and aligned with client needs.
- Identifying opportunities for improvement in product recommendations and advisor performance.
- Monitoring compliance with Financial Conduct Authority (FCA) regulations to ensure all advice and documentation meets required standards.
What We’re Looking For:
- Someone who has a strong eye for detail
- Demonstrates professionalism, integrity, credibility, and commitment
- Has excellent written and verbal communication
- Has the ability to develop positive relationships with colleagues
- Has strong listening and analytical skills
- Has sound judgment and reasoning skills
- Possesses the ability to work on their own initiative
About Usay Compare:
With our head office in the beautiful Cotswolds and regional offices in London, Bristol, Bournemouth, Cardiff, Cheltenham, Southampton, and Taunton, we’re proud to be the UK’s fastest-growing Private Medical Insurance intermediary. We’re passionate about making private healthcare accessible, affordable, and easy to understand.
Ready to join a winning team and take your career to new heights? Click ‘Apply’ today and become part of our success story!
USAY Usay Compare, part of Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.
Call Listening Administrator employer: Usay Compare
Contact Detail:
Usay Compare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Listening Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Call Listening Administrator role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've demonstrated attention to detail and strong analytical skills in previous roles. This will help us see how you can add value to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Usay Compare and being part of our success story.
We think you need these skills to ace Call Listening Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Call Listening Administrator role. Highlight your attention to detail and any relevant experience that shows you can assess conversations effectively.
Showcase Your Skills: Use specific examples to demonstrate your written and verbal communication skills. We want to see how you can develop positive relationships and maintain professionalism in your interactions.
Be Authentic: Let your personality shine through in your application. We value integrity and commitment, so don’t be afraid to show us who you are and why you’re passionate about this role.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Usay Compare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Call Listening Administrator role. Familiarise yourself with the key responsibilities, such as reviewing client interactions and ensuring compliance with FCA regulations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Attention to Detail
Since this role requires a keen eye for detail, prepare examples from your past experiences where you've demonstrated this skill. Whether it's through previous jobs or projects, be ready to discuss how your attention to detail has positively impacted outcomes.
✨Prepare for Behavioural Questions
Expect questions that assess your professionalism, integrity, and ability to build relationships. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see how your experiences align with their needs.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if Usay Compare is the right fit for you.
